Hotel Overview
Iberostar's Selection Collection: Unwind in the lobby bar beneath an exact replica of the famed Chichen Itza pyramid, splash around in the wave pool, or relax to the sound of lapping ocean waves. If you're looking to treat yourself, enjoy quiet time in one of the elegantly appointed suites. It's a Caribbean resort for families and couples desiring an upscale vacation experience. With a 32,000-square foot spa, splash park, wave pool, restaurants, and authentic details in every space, this is relaxation on an impressive scale.
Each piece of furniture at the Iberostar Selection Paraiso Maya Suites is a work of art made of wood, brass, bronze, and limestone. From the giant harp with seashells in its strings to the huge brass vases and a lobby bar which is a replica of the pyramid of Chichen Itza, this luxurious resort can be considered a masterpiece worthy of the best museum. In the hotel's lobby bar, guests will find authentic Mayan ruins and a massive serpent chandelier.
Guests can enjoy eight pools, a splash park for kids, and an awesome wave pool. Golf is also available at the 18-hole, par 72 Iberostar Playa Paraiso Golf Course.
The Iberostar Selection Paraiso Maya Suites is designed to entertain the whole family. Adults can enjoy a cocktail at one of the hotel bars and clubs, while teens have fun with nightly live entertainment. And for children, Star Camp is a place where the fun is guaranteed.
This 24-hour all-inclusive hotel offers exquisite delicacies in its five a la carte restaurants (dining restrictions apply), two international buffets, grill/snack bar and ice cream parlor. Lift your spirits even further in Iberostar Selection Paraiso Maya Suites' six bars and lounges. Exchange privileges can also be enjoyed at Iberostar Selection Paraiso Lindo and Iberostar Paraiso del Mar.
Location
Riviera Maya - BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY - Bookings traveling in the months of March and April will be subject to the following conditions:
- The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
- In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
SPRING BREAK GROUPS POLICY - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
- Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
Effective - 11/01/2019
SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth
between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of
the remaining nights.
SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of
the remaining nights.
***Important Information For Our Guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8574 reviews
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Dec 17, 2024Don’t go here unless you want to get stomach bug
I would not advise staying here due to several reasons: 1. There is no bottled water. They offer you either buy Evian for $11, or use the filtered that tastes horrible like you drink rain water. And your stomach hurts after. 2. There is zero activities for the kids under 4 years old! Like 0! No disco, nothing. And you can’t even let them play at star camp as they don’t allow parents with the kids there. 3. The animation is the most horrible I ever saw! I’m talking about night performers! They are bad singers and the worst performers. Circus show was so cringy! 4. The bacteria’s are everywhere. My son got stomach bug and I got very sick. Obviously food is at very low standards and has hygienic issues. 5. Room is always dirty. Everything is broken. The mini bar is not getting refilled until you ask. The ants are everywhere. The bed sheets had blood spots and some other things so had to ask to change and they changed to the ones with holes. That’s maximum is a 3 star hotel. Move forward and pick another place to stay in Mexico if you don’t want to get sick.
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Dec 17, 2024Another great vacation with Iberostar
Was there with my family and friends in early December for 10 days. Had a great time. Was pleased to discover that Iberostar recently added a tennis instructor (Nestor) to the fitness team. There were two morning sessions available (I think Mon-Fri). I did several tennis sessions with Nestor and some of the other Iberostar guests. I had a great time and received some good instruction.
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Dec 13, 2024Do not stay at Lindo!!!
My daughter and her fiancee had wanted to have their wedding at Iberostar Riviera Maya Mexico. For several years they have gone there and stayed at the Grand. On December 3, 2024 Thirty five of us flew out and stayed at the Lindo level. We had two small children with us so we could not stay at the Grand. In booking a room for the family of four they assured me that it would be big enough for two adults and two six year old boys. When we arrived the room they assigned had two double beds and was not sufficient for a family of four. When we spoke to someone at the desk they said if they wanted a bigger room it would be an additional charge of $600.00. The reservation desk said there was nothing they could do and the makeup of the room should have been explained to me when I reserved the room. Needless to say I did not agree. In addition, another guest that was checking in at the desk was told that he had requested an up grade and that he needed to pay another $500.00. When I asked what the up grade was they could not tell me. He refused the up grade as he was single and not sharing the room with anyone. That night his bathroom overflowed with water because the shower drain did not drain. After two nights of calling the front desk it was finally fixed. The next day his toilet didn't flush. It took two calls to the desk to get that fixed as well. I found out later that another guest had used sheets on her bed as a temporary tattoo was on the sheet and she hadn't even slept in the bed. Finally, don't sit on the stools at the Star cafe before checking the wooden boards. Many of them are loose and not bolted down. They are an accident waiting to happen. I can honestly say that I would never return to Lindo nor would I ever recommend anyone to stay there. The facility is not in good condition although esthetically it looks fine. The problem with being up charged and the condition of the rooms is not something to look forward to on a vacation. As far as the wedding, bartenders, waiters, and waitresses they were great.
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Dec 12, 2024Disappointment all inclusive experience
1. Slow Room Service: The service was incredibly slow, leaving us frustrated multiple times during our stay. 2. Poor App Functionality: We were asked to use the hotel’s app to communicate requests, but many essential items (like room service options) were missing from it. 3. Inconsistent Beverage Policy: Despite having a specific beer in my mini-fridge and the hotel stating I had access to it, I was refused when requesting more. To make matters worse, I was told to exchange it with another item in my fridge. Isn’t this supposed to be all-inclusive? 4. Faulty Room Features: The toilet door scraped against the floor and made loud noises, waking my children at night. The room also smelled of humidity, and despite trying to manage this with the AC, the cleaning staff would turn it off after leaving. 5. No Bottled Water: Shockingly, bottled water was not included and had to be purchased at an outrageous $10 for 750ml. For an all-inclusive resort, this was unacceptable. 6. High Markup on Items: Everything available for purchase was overpriced, often by 10x, including essentials for kids. 7. Ants on the Buffet: We found ants on the breakfast buffet one morning—completely unacceptable for any hotel. 8. Unusable Pool: The swimming pool was freezing, making it unenjoyable and causing my kids to get sick for the remainder of the trip. 9. Limited In-Room Drinks: Despite the all-inclusive promise, we were not allowed to have bottled drinks in our room, only glasses served at the bar. While the hotel’s visual appeal is commendable, the lack of basic amenities, poor service, and impractical policies made this an unsatisfactory stay. I would not recommend this hotel to families or anyone looking for a true all-inclusive experience.
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Dec 09, 2024
Amazing family vacation with things to do for everyone.
Our family had a lovely experience at the Iberostar Maya in Riviera Maya! This resort truly caters to families and kids, offering a perfect balance of fun, relaxation, and adventure. From the expansive pools to the pristine beach with its crystal-clear waters, it was fun for both adults and kids. The kids spent hours enjoying the water, and we loved every moment watching them have the time of their lives. The entertainment staff deserves a special shout-out, particularly Alexei and Adrian! They brought such an incredible energy to the evenings with their fun and engaging activities. The nightly shows were a hit, and their enthusiasm made each event feel unique and exciting. We also loved that the resort was set in a natural habitat, complete with adorable Coatis wandering around. It added a magical, eco-friendly touch to our stay. Walking around the lush, beautifully maintained grounds felt like being in a tropical paradise. What sets Iberostar Maya apart is that it feels like a village. Whether it’s kid-friendly activities or more adult-oriented options, there’s something for everyone. Lastly, the staff across the resort were outstanding – friendly, attentive, and always ready to help. Recommended for families looking for a fun and relaxing getaway!
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.