Hotel Overview
Location
Riviera Maya - BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Iberostar Hotels & resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers
are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in.
Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund
of the remaining nights.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9302 reviews
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Nov 17, 2024Don’t hesitate! You’ll love it!
This is our sixth time coming here and we’re going back in March 2024! It was absolutely amazing, as usual! The rooms are very clean and well stocked. The people who work there are the just the nicest, and ever so helpful! Pools are clean, breakfast buffets are delish, and the restaurants are so so good. Went back to two of them twice. I highly recommend this all-inclusive resort to anyone looking to kick back, relax, and just let the world go by. If I were to make any suggestion at all, it would be that we saw an over abundance of coatis on this trip, especially at the beach. I’ve never seen this many before.
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Nov 13, 2024Relentless Iberostar Club Staff
This September, we had chosen to go to Iberostar Paraiso Lindo through WestJet Vacations. We had chosen this resort as we had been in 2018 prior, had a fantastic time and now travelling with an infant we wanted to go somewhere that was known and that we were assured we would like. However, this was not entirely the case. I will state first and foremost that the resort itself is still lovely. The rooms, the pools, lazy river, restaurants, grounds...all of that was still wonderful. But the staff there made it difficult to fully appreciate everything. The staff members running the Iberostar Club, the program where they try to meet with you to "upgrade" your travel the next time, were relentless. Right as soon as you check in, outside the buffet, bugging you at the pools. They had phoned the room at least 2-3 times a day and would not take no for an answer. With us trying to have an infant sleep, this was not great. These same people were also the ones you talked to for any reservations. We felt trapped and at the whim of these people constantly bombarding us. It became a game of the best way to dodge the workers there, as we knew we'd have to tell them for the umpteenth time that we didn't want to do it. It was exhausting and nothing like we'd ever experienced before. We know they're all just doing their jobs and we can't fault them for it, as it's their managers pushing it on us and them. But still. Because we had the wonderful luck of being down there during Hurricane Helene, the beaches were closed until the second last day of our trip and the pools were closed for the first two days. The staff informed everyone that because of the weather, they were giving away spa discounts to those interested because we couldn't do much else. When we went to the spa to inquire, they informed us that the discount was only applicable if we listened to their Iberostar Club presentation. Again, no one said anything about that prior. It ended up feeling like we were taking our vacation at a used car sales lot. When we booked the flight through our travel agent, the resort had a promotion through WestJet Vacations of a $600USD credit per room to be used on-site. This was not true at all. Everything was guarded behind their sales pitches but nothing came close to the previously advertised $600USD per room. This was a disappointment as it was clearly on our booking information with no note of saying "if you attend AB and C." This whole trip was a bit of a disappointment because of these things and we would definitely second guess travelling to Iberostar the next time we crave a Mexican vacation.
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Nov 10, 2024
Genuine kindness and caring
We travelled to Mexico with our daughter and her 2 sons in Nov 2024. Before we left home ,we discovered that our 9 month old grandson had numerous food allergies. Our daughter , his mother,was very nervous about the food for him at a large all inclusive resort. After we arrived we came upon your food staff members ,Itzel, Maria and Daniel. All 3 of them worked in the main buffet. They were incredibly caring and helpful in getting our grandson food that was safe for him to eat. Every time we were at the buffet ,special food was prepared for him. It took so much stress away from a fantastic trip. Please let all 3 of them know how great they were. Your company is fortunate to have these kind of caring people in your organization. Thank you so much.
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Oct 18, 2024
We will come back
Nice resort and beach. Good food and restaurants choices, more than we could eat! Starcafe was a plus! Just like Starbucks!! Great golf course Beautiful gym (visit Sergio for a boot camp class!) Friendly staff Everything is clean and the rooms comfortable.
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Oct 14, 2024This is a families with kids resort
First and foremost, this is a big resort that caters mostly to families with kids. If you are looking for quiet, this is not the resort for you. The all inclusive was fine, food average at best. Service was good, staff very nice and accommodating. I would not say this is a five star resort, 3 to 4 stars. It was strange not to have food service available at the pools, there was barely drink service. Swim up bar at the Lindo was at the “sports” pool, so not great for hanging out. Lunch places were not plentiful, either the buffet or at the shopping mall. It was odd there were not more taco stands like they had at the shopping center in the complex. Easy and good but a ways away. Many restaurants closed Monday and Tuesday nights, but really they are all just iterations of the same 3, Mexican, Japanese (but not really), and Italian -Mediterranean. Room service was only available beginning at 11am, so no breakfast in room and the menu was chicken noodle soup, etc; so maybe if you’re ill it’s good. Would have been nice to have coffee delivered in the morning. All and all, good resort for families with kids at a very modest price. Water slides and games; kid friendly menus.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.