Resort Details
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4053 reviews
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May 01, 2025Always a pleasure to come back
Undoubtedly the best hotels I have visited, with incredible views of the bay of Santa Ponsa. The staff very friendly and I want to highlight Giuseppe, Diego, Santi, Juanma and Vyara who do a spectacular job. A quiet and special hotel for adults only. We'll be back like every year.
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Apr 28, 2025
Highly recommended!
The hotel facilities are great then the service of the very attentive and helpful staff. The hotel management also very friendly and helpful, overall the tract has been exquisite. I recommend it for a couple getaway!!
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Apr 28, 2025
You Can't Go Wrong at This Hotel
Three of us shared a Junior Suite and our stay could not have been better! The hotel staff was attentive and friendly and all of the amenities were what you would hope for. Just before our stay we upgraded to the Star Prestige accommodation and we also added the all inclusive option to our visit. I'm so glad we did both! We had a wonderful visit that we won't soon forget.
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Apr 27, 2025Lovely hotel with great staff and views. Let down by the resturant.
On arrival the view is a real wow,wow,wow! Our short stay was a great experience, Lovely star prestige room with balcony, whirlpool bath, comfy bed (the room was slightly cramped) Japanese style shower room, daily replenished mini bar. Views to die for. The staff where excellent, always happy and professional despite long hours! A credit to themselves and the hotel. The disappointments where, no dress code at dinner we saw sportswear, vests, crocks, ripped jeans etc. and no one was challenged, what a shame. No seperate dining for star prestige? I read there was a 'bewildering choice of food' but I completely disagree the food was a disappointment. Pizza and chicken nuggets at every meal, really? The food at times was like warm/cold. Choice was repetative even for a 3 night stay. Then there was bacongate! No bacon offered at breakfast during our entire stay! I questioned management who apologised and explained that the order was delayed due to Easter. I know it's petty but the fact that it was not rectified at all despite them claiming to go the extra mile to make the stay the best didn't materialise. We asked for an early breakfast due to early flight, we were left a tuna salad! The entertainment was a bit hit and miss. 1st night was a guy playing the guitar while his partner clapped, which got worse when she started to sing. 2nd night was a young guy singing, he was excellent and what a voice! Overall we had a great relaxing break, we hit good weather, which helped. But due to the niggles mentioned above we will not be returning to this hotel and will question booking Iberostar in the future. For what we paid it could have been a while lot better and we are glad it wasn't a longer stay.
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Apr 26, 2025
A piece of paradise by the sea
A gorgeous hotel with breathtaking views, fabulous outdoor spaces and lovely food. The staff were all incredibly friendly and helpful - we moved rooms as our first (a Star Prestige Suite on the 4th floor) was a bit noisy on our first morning (the bedroom at the back of the suite faced the exact spot that delivery trucks arrived at 7am!) but the reception staff found us another one quickly, and once settled in our new room (which was on the sixth floor and much quieter) we had a wonderful, relaxing stay. We treated ourselves to a massage in the spa, which was lovely. The outdoor pools are also amazing - we went in April and were grateful for use of the heated Star Prestige pool, which we were able to enjoy even on a cloudy day. Would definitely recommend treating yourself to Star Prestige - you get a lot extra, including two extra pools, two hot tubs, an extra pool bar, and an extra snack bar which serves lovely nibbles, snacks and drinks at certain times of the day. There’s also a discount on spa treatments and late checkout at 2pm (subject to availability) which we really appreciated as we had a late flight. Our only tiny niggle was that the all-inclusive option doesn’t include food at the snack bar in the main hotel, only drinks, but with so many other options for food, it wasn’t a problem - just a surprise. Thank you Jardin del Sol for a wonderful stay - we hope to be back again!
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