Resort Details
- BarsThree bars: swim-up bar, lobby bar and snack bar.
- Various diningExclusive a la carte restaurant with show cooking and Market cuisine.
Exclusive mixology and cocktail recipes, wine tasting and pairing sessions.
Courtesy snacks throughout the day at the Beach Club and Lounge.
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- Free high speed internet connection†
- Liquor store†
- Lounges/bars†
- Massage services†
- Pool†
- Poolside service†
- Spa†
† Fees may apply
- Golf †25% discount on Golf rounds.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2051 reviews
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Mar 11, 202550th Birthday with friends
It has been a dream start to my holiday, could not have asked for a better resort to relax and party at the same time. The Coral Selection is adults only, the food and drinks are top notch, excellent entertainment courtesy of Beto and the team (shalala).
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Mar 08, 2025
Best trip to Cancun !
We had the BEST TIME!!!!! The entertainment staff was 100% the best. The first day they learned our names and remembered every day. Valery, Alex, Beto, Michel were awesome!!! Service was top level!!! The waitress Saby 10/10 so good we would leave the pool to go to order from her at the beach!!!
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Feb 27, 2025Beautiful hotel with outstanding staff
The hotel is gorgeous and on an amazing beach. Never had an issue finding a beach chair lots around. The staff go above and beyond and the service is a 5 star for sure. The entertainment by the pool is fun and we even got to enjoy a foam party. You have access to the Selection Side and the lobby there is beautiful and always buzzing. The only reason we are giving it 4 out 5 is because of the food. Lots of selection and breakfast buffet is okay but not much taste. This is understandable considering the amount of guests they need to serve. Overall the staff and the beautiful accommodations make this a top notch place.
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Feb 25, 2025
Good Resort
The staff at Iberostar was excellent, I would give them 5 stars. The hotel itself was very clean. The food was good, would rate the Italian restaurant the best, followed by the Japanese. The buffet at the Coral was very good, well stocked for both breakfast and lunch. We also had dinner there on Mexican theme night, the food was excellent. Our biggest con, and the reason we would not go back, noise. Constant playing off music during the peak of the day, loud enough to hear it on the ninth floor. Was looking for something quieter at adults only hotel. Also, lack of sun umbrellas on beach. They need one umbrella for every two chairs, this would stop the hoarding of umbrellas. I do recommend the resort itself , but not for us.
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Feb 19, 2025
YouTube sent me here, won’t be back.
Where do I start. I will list the pros and cons. Pros: check in is very nice. The house keeping is outstanding. Please tip your house keepers. Cons: family restaurant right next door. Be prepared for kids and sand to be flying around. Be prepared for people to put towels on chairs from the early morning and you trying to compete - good luck. I told the staff they said there is nothing they can do about it. I ended up meeting Williams who was able to get me somewhere to sit. Pretty frustrating how people can throw a towel on a chair and then come back six hours later and expect their spot to still be there. App is nice but spa is unresponsive. Prices aren’t listed. Over priced once finally scheduled. Saving grace of all of this is Seby and Enrique. These are literally the only saving graces of this hotel. At my nightly rate of $600 I would have left early but I couldn’t (prepaid) but Enrique really did make everything better. Also the steakhouse sides were lacking, no cowboy cuts. I booked this place due to a review on YouTube. Save your money go to Xcarte. Unfortunately I won’t be coming back.
- AdvisoryRoom reservation required, Dinner Reservations allowed up to 7 days before check in.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $76 MXN (Approx.$5.00 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 11:30 AM
- General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals;this will place a hold on your funds.
Convention policy:individuals attending a convention cannot book this property for their stay.If found attending a convention, guests may be subject to higher room rates upon arrival.
SPRING BREAK POLICY - Iberostar Hotels & resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
Transfer Policy:A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:Room taxes and service fees are included in vacation price.minimum night stay restrictions may apply.Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY - Iberostar Hotels & resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
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