Hotel Overview

Did you know that the ancient inhabitants of the Canary Islands called their king “The Mencey”? Iberostar Heritage Grand Mencey offers you an experience fit for a king in the only 5-star hotel in Santa Cruz de Tenerife, just ten minutes’ walk from the city centre. This is why it has been chosen by monarchs, famous actors, musicians and artists. Enjoy this avant-garde hotel where more than 70 years of history have been respected by conserving the essence of its Canarian architecture. Relax in its gardens, its pool and the 4,500 m² of the SPA Sensations. We have two recommendations: experience the Papa Negra Sprunch, which combines 90 minutes in the SPA Sensations hydrotherapy circuit with an exquisite gourmet brunch. And to round it off, have a coffee in the Iballa, a true landmark in the city, which has hosted all the famous faces whose pictures line the walls.

Property Information

Total available rooms and suites: 261

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Hotel Details

Amenities

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Activities

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General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.  

Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival. 

General Information: Room taxes are included in the vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Groups Policy: Iberostar will accept a maximum of 8 rooms traveling together to be booked as individual bookings. Any group of 9 rooms or more requires a traditional group contract. If your group unexpectedly exceeds 8 rooms, it is your responsibility to notify ALGV immediately, at which point the group will be converted to a contract based on Iberostar's current day group rates and cancellation policy. Failure to notify ALGV of large groups can result in the forfeit of the group. If you know in advance of making any bookings that your group will exceed 8 rooms, please reach out to ALGV for assistance. 

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 2838 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Perfect for a short business trip

    The hotel is very suitable for a short business trip. Check in and check out process is smooth and efficient (special thanks to Miriam , Sharon and the trainee Miryam at the front desk). Coffee shop terrace is very good (big thanks to Klaudia who was super). The rooms and the facility in general is old not up to a 5 star expectations.

    Nov 29, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Beautiful

    Stayed for one night during our stay in Santa Cruz. This is a beautiful hotel across the street from a beautiful park and within walking distance to many restaurants, shops and the port. My only wish was that we stayed another night. Utilized the pool and enjoyed a great breakfast. Would 1000% stay here again.

    Oct 22, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    “October Bliss: A Relaxing Couples’ Getaway

    We stayed here for 7 nights on a B&B basis. Despite arriving late, check-in was quick, and we were informed where we could still grab a bite to eat. The breakfast selection was extensive, whilst only scrambled eggs were available at the buffet, you could request any other style, and they would prepare them fresh, which I personally preferred over fried eggs sitting under a heat lamp. The pool area was well-maintained, with plenty of sunbeds available. During our stay, only one family on one occasion, resorted to reserving beds with towels, though there was more than enough space for everyone. A lovely touch was the complimentary cocktails served poolside twice a day. Carlos, the friendly bartender from Cuba, went above and beyond to make sure we were well taken care of. Our room overlooked a small road, but we had a distant view of the sea. The room itself was spacious, spotless, and serviced by housekeeping daily. We couldn’t find a single fault with this hotel. The staff were all exceptionally friendly, helpful, and professional. Despite being located in the town, the hotel offered a peaceful and relaxing atmosphere. An area of the hotel we particularly enjoyed was the terrace situated just off the reception where we would sit each morning after breakfast. We wouldn’t hesitate to return in the future.

    Oct 19, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Lovely hotel, great service.

    Lovely hotel, superb service levels, rooms spacious and clean, well maintained pool and garden areas. Special shout out to Carlos, great friendly service poolside. Brilliant buffet breakfast, high quality and something for everyone. Good location, close to great park and 15 min walk to old town.

    Oct 17, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Fantastic Stay Iberostar Heritage Grand Mencey

    What an amazing find on TUI, stayed 4 nights half board. Hotel is definitely 5 star, cleanliness, hotel staff and amazing food, even got a free upgrade on our room and all in the heart of Santa Cruz. Pool area was clean with plenty of sun beds. Free cocktails by the pool. Gym was the best we have used at an overseas hotel.

    Oct 15, 2024

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.