Hotel Overview
Location
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Hotel Details
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1078 reviews
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Dec 21, 2024Much needed getaway
Elevator was out of service in the main building during our stay. Access to our upgraded room was stairs only. Staff was attentive in helping alleviate issues by carrying luggage up/down for check-in and checkout. Food available in abundance so stairs helped in burning calories.
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Dec 21, 2024Wonderful!
Loved it so much went in July 2024 and back Dec. 2024 months later! Great service. Great place to relax. Smaller boutique hotel. Not a party hotel. Good mature age range. The employees are very sweet. Timeshare salespeople can be pesty, but as long as you are firm, they will stop bothering you.
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Dec 20, 2024
Pleasant stay at Hyatt Zilara Riviera Maya
Overall, I had a pleasant stay at the resort. The facilities are good, and the rooms are clean and well-maintained. The food was enjoyable, and the service staff were consistently friendly and attentive, which added to the positive experience. However, I did find the resort a bit on the smaller side, with only one pool available, which limited options for relaxation. The entertainment was decent, and I particularly appreciated the synchronized swimming show—it was unique and something I hadn’t seen anywhere else before. Thank you for your efforts in creating a welcoming and enjoyable environment!
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Dec 19, 2024Unfortunately disappointing
Bed was too firm, woke up with stiff neck and shoulders- everyone wants a tip and actually asks for one. Hounded about listening to timeshare. Then the checkout process was a nightmare and they actually refused to let us leave after we had checked out because we tossed the bellhop slip after they refused to take it until our car arrived. We felt like we were held captive. Insane. Cabana was horrible- they took our food order and an hour later told us kitchen closed… so we left hungry and frustrated. Reservations at tempest was the best part incredible there. Room service was terrible took forever 1-2 hours- bread soggy, tacos were dry and hard, crème brûlée was like pudding. Room was clean, property was clean but we would not go back ever
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Dec 18, 2024
Beautiful Quite, Relaxing and Fun Resort
We just returned from a wonderful 5 night stay at the Hyatt. Resort was beautiful, beach was perfect, beautiful, no rocks like other beaches in the area. Service is outstanding. Staff is great. The only things we were annoyed with, was being immediately bombarded with “timeshare” pitch, the “your room isn’t quite ready” - an hour long pitch on “timeshare”. We agreed to go to the presentation, a 90 minute commitment. We had a wonderful breakfast, but from there it was all high pressure, relentless typical timeshare crap. After over 2 hours, we had to get firm, angry and demanded they stop the pitch, give us our excursion vouchers and take us back for our vacation. Advice…don’t fall for the “room isn’t quite ready”…shut it down immediately, unless you like those types of sales pitches. We received $200 in vouchers were worthless, for example a $40 voucher for spa…but not one massage was less than $240. All of the restaurants were outstanding. Tempest was best “hibachi” we have ever had. Italian restaurant was delicious, Lola’s was amazing. The buffet was mediocre. Breakfast options were very good, lunch and dinner were just “ok”. They had entertainment and activities all day and every evening. We really enjoyed that. We are not “partiers” so it was just perfect for us. Pool is very nice, not heated, so this time of year depending on weather it was a little too cold. Beach was beautiful. We would definitely go back and stay there. We would shut the sales pitches down firmly and immediately.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.