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635 reviews
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Dec 20, 2024Activities
Orlando was amazing, he took the time to make sure I was comfortable and knew where all the accommodations were. The activities were fun! I even got to play black jack. Thank you Orlando for such an amazing experience. I recommend this property.
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Dec 20, 2024Wonderful!
I had read very mixed reviews about the resort, but went in with a positive outlook and I was pleasantly surprised! Everything was near perfection! My cousin and I loved the layout of the resort. Our Vantage Club 11th floor bay view room was wonderful! We ate at almost every restaurant and they did not disappoint. The portions are smaller, which we appreciated and the flavors were on point. The pools were wonderful and there was never a chair game. The Beach Club is amazing! The views are spectacular and the service is wonderful. The Tuna Poke Nachos are the best. We are going to plan another visit to Hyatt Vivid Grand Island in 2025.
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Dec 20, 2024
Amazing hotel
Victor was an amazing staff!! He made our day and beach club was beautiful. Absolutely loved this place.
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Dec 20, 2024
Excellent Service!
My husband and I have been traveling to the Cancun area for over twenty years, and the Hyatt Vivid Grande Island provided us with the best service we have ever experienced. From the restaurant waiters, the managers, and the Spa masseuses. Every staff member was incredibly hardworking and always had a smile on their face. We enjoyed a wonderfully relaxing ten days. The food was excellent, and our room, 1402, was absolutely gorgeous; it was a Vantage Club corner suite—definitely worth the upgrade. We encountered a few challenges, but since it is a relatively new resort, they sincerely addressed the issues. Both my husband and I work in the hospitality industry, so we understand how these things can happen. Our favorite part of the resort was the rooftop pool. The pool concierges, Carlos and Victor, were incredibly attentive, and our waiter, Andrew, provided exceptional service. Thank you all for giving us an unforgettable experience. You make the Hyatt Vivid Grande one of the best resorts in Cancun. We truly appreciate everything! We look forward to seeing you again! The Sawyer’s
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Dec 20, 2024Pretty good for a new resort
We had such a great time, the staff are so kind. Lots of great activities. I just wish there were more slots for gastrobotany and macrame because we weren’t able to get in they were so full. But other wise there was a good variety of things to do. Our favorites were the aqua bicycles, bracelet making, and aqua fit. Orlando, Yohana, and Penelope made the trip so much better. The staff were all very attentive and ready to have fun. The food was generally pretty good. The food truck, Mexican restaurant, and le lys were the stars. The Mediterranean restaurant and aglio need improvement. Our pizza dough was very undercooked. But the table side desert at le lys was a great touch. The rooms and room service are great. Very clean. The public bathrooms need improvement and were often dirty. The vantage club lounge was our favorite. The bartenders were very skilled and made the best drinks. The construction was still not finished when we arrived unfortunately.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.