Resort Details
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
448 reviews
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Apr 30, 2025Great hotel in a great location.
A very good hotel where you can feel safe and well looked after. I like the location for its transport facilities (underground, overground, DLR and buses) into Central London, around the whole area and further. There's a great choice of restaurants right outside the door (as well as the one inside the hotel, especially great for breakfast), along with a large shopping centre.
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Apr 29, 2025The customer does not come first
The overall service in this hotel is poor. The staff across all faculties don't understand basic customer service and the business model of applying a 13% service charge on top of every transaction possible is fuelled by nothing more than corporate greed.
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Apr 17, 2025Best choice n London East
Well located except a bit far from Heathrow. You will find everything you need in the surrounding area. Trasport connections are very good with the tube lines and rail lines within minutes of walk and of course Westfield shopping Mall is just next door.
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Apr 14, 2025
Nice room- terrible service
Positive- room was nice and clean. Good amenities, no faults at all. Brilliant location. Negative- reception team unwelcoming, straight faces and zero personality. They apparently couldn’t find my booking payment even though I showed my email receipt of payment from booking.com and my bank statement. They then charged me £50 deposit which was not stipulated on the booking anywhere, 3 days later I still don’t have it back! Room service is daylight robbery, £5 to bring it up?! We paid for paninis but we actually got 2 raw bread rolls stone cold- tuna melt was cold tuna with unmelted cheese? Literally so disgusting. I would not stay again purely for the poor customer service, a smile when checking in would be beneficial.
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Apr 13, 2025
Good experience
Good room conditions-with adequate amount of towels and stuff. Gym Room is also good for maintaining its conditions and provides water and small towels that are caring. Though the amount of facilities are not sufficient enough. Staff are generally nice and courteous, and helpful in most occasions.
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