Hotel Promotions

Resort Details

Dining
OnSite Dining
  • Amacagua Bar Grill
    Amacagua Bar and Grill is an outdoor restaurant for lunch and dinner offering two satellite buffets for fresh salads and desserts in addition to the bar which offers drinks and cocktails.
  • Amacagua Lounge
    Amacagua Lounge offers a la carte menu for breakfast, lunch and dinner serving simple and casual light dishes.
  • Kokau Bar
    Specialized in an extensive array of wines from around the world offering a specialty cheese menu, small tapas and snack options.
  • Kokau Restaurant
    Kokau Restaurant offers traditional Colombian dishes with emphasis on fresh local ingredients and flavors along with global selections for breakfast, lunch and dinner. Also offering a juice bar with array of fresh fruit or vegetable juices.

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 3579 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Class in Cartagena

    Great location. Top-notch service and staff. Beautiful pool, beautiful views. The 20th floor breakfast and happy hour was a bountiful array of options. The view was also breathtaking. Altogether an excellent location to explore the beautiful Old City and then relax in a posh setting.

    May 03, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Great on some issues......and underwhelming on other

    Nice location. Mediocre condition of the hotel though. There are very few (nice) common areas to relax. The pool is under construction, which seriously detracts from the appeal of the property. Good people. Wonderful room and view. Cartagena is spectacular, and the Hyatt is solid. It needs some updating though. Inside the room is quite nice. The common areas leave much to desire.

    Apr 30, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great option for business travel

    Very good location and excellent comfort and service, highly recommended for coprotive and business trips, the food in the club on the 30th floor is excellent and very varied, the view of the Bay and the ocean is spectacular, the comfort of the rooms is excellent.

    Apr 28, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great hotel

    One of the nicest Hyatt Hotels I’ve stayed at. Big rooms, great views, clean. Beautiful pools, gym and spa. Decent, but not great, food. The beach is disappointing. It would be nice if the hotels along the strip would clean up and beautify the strip between the hotel and the beach. Lots of garbage and debris.

    Apr 27, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    We will be back again and again

    My 4th stay at the Hyatt in the last 2 years and it gets better each time. The recent 11th floor renovation is beautifully competed with new bar and restaurant and large casual dining area. The larger dining area is fresh, modern and invitingly styled. The 12th floor pool area was under renovation for this visit but we could see the plans for it and it will be amazing - it opens in September 2025 and we will be sure to return to check it out. 30th floor residency lounge is a very nice touch with daily snacks and drinks in the late afternoon. We stayed in one of the junior suites, a great size with one and half bathrooms… well appointed and well maintained.! There were one or two hiccups along the way but the team handled them well and quickly and with impeccable attitude. This brings me to the best aspect of this hotel - the team. EVERY member of the team is ultra friendly, welcoming, polite and helpful … We will be back for sure.

    Apr 26, 2025

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.