Hotel Overview
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1554 reviews
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Dec 15, 20245 star Madrid
Fantastic everything! Service, room, food, tidyness… Will come back and stay there again! Love the bar on top as well! Amazing experience, staying on the 9th floor was a bonus! Just one beautifull flight of stairs up to reach “Jardin de Diana”!
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Dec 15, 2024
Amazing
Amazing stay! From the checkin with Marcus and the rest of the great staff through the spacious and clean rooms. The team was helpful with suggestions for dinner and activities. The hotel is also situated in the middle of the Gran Via with easy access to every thing. Highly recommended.
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Dec 08, 2024
Exceptional Stay with Thoughtful Touches
Our stay was nothing short of amazing—good location, clean, spacious, and wonderfully quiet accommodations. During our visit to Madrid to celebrate our birthday, the Guest Experience Team surprised us with a delightful mini cake. It was such a thoughtful gesture that truly made our day and created a memorable moment in Madrid. Highly recommend!
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Dec 03, 2024
There's a good reason why the Hyatt is a highly ranked hotel
The room was very spacious, and the bed was super comfortable. I had a nice view to the Gran Via street. In room Nespresso machine with capsules along with complimentary snacks. The breakfast was AMAZING. There's your standard premium continental buffet, which was very good on it's own, but to top it, there's also an "a la carte" menu (for no extra cost) which was spectacular. I only wish I had at least one more day (or 3 hours 😁) to go through all the things on it.
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Nov 29, 2024
Excellent City Hotel
This hotel has a great location . All the sites/ shops / restaurants are in walking distance . The hotel itself provides an elegant respite from this busy city . The staff are exemplary from the Door staff/ reception/ the roof top waiters with a special mention to Cristina at the Front of House who made our visit seamless. This included our unexpected return to the hotel due to Storm Bert preventing us flying home. She very quickly re booked us , upgraded us and gave us complimentary drinks and snacks which did go a long way to ease our stress . The hotel itself is immaculately clean , and nicely appointed . The Roof top bar is a fabulous retreat . It provides great views over the city and has a terrific ambience. We will definitely return when visiting Madrid .
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