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1284 reviews
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Nov 21, 2024Best hotel in Tulum
This hotel is absolutely stunning. The service was excellent, the rooms perfect, so many activities I never felt like I had to leave the resort. Very clean and the beach is perfect for swimming. The water was clear and I could see fish swimming all around my feet!
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Nov 20, 2024
Just a really amazing overall experience!!
From smiling staff to facilities, food, activities, the layout of the property and the room quality - everything was absolutely WOW!! The food was so good, varied, fresh, and plentiful - so many different cuisines too! I'm sure I gained a pound for each day in spite of working out twice during my stay. Please make sure to try the Salsa Macha. Its a huge buffet at Vela Sur or Vela Norte, so you may need to ask for help finding it - normally near the hot sauce array. If you like spicy salsa, this salsa which is made from smoky red peppers is simply mouth-wateringly delicious and not super hot - at least for me. This was definitely a dream vacation come true!!
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Nov 19, 2024
A very personal experience.
The enclave experience was well worth the upgrade, and our persona concierge Sebastian was out standing. The entire staff was very welcoming and friendly. Our room was in great condition, and housekeeping was always prompt to make sure it was clean.
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Nov 16, 2024
Good place for an all inclusive family vacation
Comfortable rooms, modern spaces. The food is really good. The morning buffet is great, Edgardo & Yuri served us one day, then Ana another day. I remembered their names because they were very courteous and amicable. There’s a variety of pools, the jacuzzis weren’t working which was a bit of a bummer but no big deal. There’s also no way to walk the hotel but to go through the room hallways, I think it would be a good thing to build a wooden walkable pathway sometime in the future. It would be a nice addition. The hotel map is not too helpful, it could be redesigned. I’m a map illustrator, I’ve designed maps for Vidanta (Hilton marketing managers if you see this let me know haha). My favorite restaurants were the Italian, and Asian restaurants located in the right, you need to make a reservation using the QR code on your bracelet. Overall a great family experience.
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Nov 16, 2024Great Hotel and Facilities
Great service from the staff and always very helpful. The property is lovely with very good facilities for all. The upgrade to enclave was well worth it as it gives you access to 2 private pool areas which is quieter than the main pools so if you want a more chilled out vibe than highly recommend doing this. Entertainment is very good in the evenings for all ages. Huge thanks to Enrique, Sintia, Guadeloupe, and Silvevio for always making sure we have what we need.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.