Hilton Sedona at Bell Rock

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2117 reviews

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  Generous Pet Policy

  I chose this Hilton because of their generous pet policy which did not disappoint. I was traveling with a cat. Many hotels that are "pet friendly" are really only "dog friendly". We were not put in a worn-out room set aside just for pets. It was enormous, had terrific views, the fireplace came in handy due to a random end-of-season storm, and I enjoyed the whirlpool. I would stay here again just for the pet policy in most circumstances. There is minor construction going on near the front entrance. I found that those working there did there best to be sensitive to noise and movement. It did not affect my experience in the slightest. I had booked a bit of a staycation here to use the fitness and spa facilities and had scheduled appointments across my stay. I appreciated the pool and fun areas for families while still having a separate lap pool and spa that were adults-only. The fitness and spa facilities were outstanding, very clean, the staff were friendly and went so far out of their way to be helpful. Unfortunately, I was unable to use them more than once. The shower in my room had a fiberglass bottom with no anti-slip protection. On my first full day there, I slipped in the shower. I didn't break anything but did end up with some muscle strain and bruising. I reported the incident to the management and requested non-skid or anti-slip be installed in the shower as I had 2 days remaining of my stay. This was not provided. I was offered paramedic services which I declined. I was not seeking "freebies": I just wanted a non-slip surface in that very slippery shower. My spa services had to be cancelled (I'm not angry-just grateful I didn't break my neck) but I was not charged. I was unable to use the fitness center or amenities due to bruising, swelling, and broken skin. Because I could not participate in any of the activities I came for, I went home a night early. Money wasted but it was my choice. The restaurant was OK. I don't have kids but I would not call it family friendly. The menu was limited and expensive. Luckily, Sedona has no shortage of outstanding food options. The server on my first night was just a fantastic guy who had a smile you could see coming from across the dining room. He was polite and fun without being over the top. His name was Jonathan-I apologize if I didn't spell that right. Overall, I would stay here again if basic safety features such as anti-slip devices were installed. I won't call my trip ruined but much of it was wasted and I'm sorry I didn't get to take advantage of the amenities offered by this resort due to my injuries. I'm also sorry management didn't take my request seriously and get that installed during my stay.

  Apr 04, 2025
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  You’d be better off sleeping in your car

  It is possible that no one in the history of hospitality was more inconvenienced to check a guest in than the lady that checked us into our $900 a night room. We booked directly with the hotel, used no discounts and paid an upgrade for the fire bowl room. The two rooms that were offered to us were directly in front of a construction site. When I say directly, I mean directly, the construction equipment was outside of the room and the view was obstructed by plastic barriers. We moved to a regular room on the other side of the hotel luckily it was right outside the ice machine so we were able to keep track of how much ice the rest of the guests were getting in the hotel. All night long. As a plus we were able to keep an eye on the ceiling to make sure that didn’t collapse above the ice machine. Please see pictures. They were, oddly, unable to credit us for the extra cost of the room that we did not get because they would have to talk to “finance.” After check-in, we decided to explore the resort as one does when they go to a resort, however were repeatedly stopped aggressively by employee after employee to ensure our children (who aren’t even young kids) to the smallest confined space possible. No worries, the hotel was so incredibly run down and dirty, none of us had the wish to try any amenities. The pool area is in terrible shape and nothing like the pictures. Picture a combination of a small motel pool and a 30 year old McDonald’s play place. Perhaps the highlight of our stay was our 10 year old wiping out on the freshly mopped lobby floor at 12:30 pm. We checked on him (and laughed as parents do) but before we could head out on our merry way, the cleaning lady unprovoked decided to argue with us about our error pointing at the wet floor sign clear across on the other side of the lobby. When my husband “thanked” her for her concern she responded “your child your responsibility.” The sheets felt like sandpaper, the room smelled like food half the time, the floors turned our feet black. We’ve never been so happy to leave a hotel. Adding one star because the location is good and the very nice gentleman checking us out seemed unaware that all his coworkers hated their lives and were taking it out on unsuspecting guests.

  Mar 29, 2025
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  Expensive Stay Fell Short

  Aging resort with staff that is going through the motions at font desk. Restaurant is a bit disorganized and very few smiles or positive vibes. Room was good not great and the grounds are underwhelming for a property that calls itself a resort. Construction fence at front of property, staff said they were not sure exactly when the project would finish. Overall experience fell short of expectations.

  Mar 28, 2025
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  Ok, but room for improvement.

  Issue with the room, too much nickel and diming around the hotel. Always too long a wait to talk to front desk staff. Decent pool area especially if smaller children along. Pickleball and lobby shuffleboard add nice touches. Not in downtown Sedona so be prepared for 25+ min drive to get there.

  Mar 26, 2025
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  Overall not a good value for the price

  I supposedly had an upgraded mountain view room due to my Hilton Diamond status and we did have a sliver of the mountain with a giant parking lot under construction. I dread to imagine how the people on the floor below us are meant to enjoy their fireplace while looking at the fabric containing the construction. We had a balcony but that balcony was recessed - so it provided a very sliver of the outside view. So even though it is close to Bell Rock, my guess is that only 5% of the rooms have a nice view of the Bell Rock. For the price you pay, I expected better views from the room. You could see the Bell Rock from the hotel parking lot. For Hilton Diamond members, the hotel had a lot of dedicated parking spots - that was excellent and really appreciated. Room was generally nice but could use some better house cleaning in the shower area. Not the hotel can fix it now, they had a door fest in the bathroom shower area - I don't think I have ever seen that many doors in a small area (my picture doesn't capture one of the doors because it was behind another door). The pool area was OK - for a resort, we expected better. The restaurant was somewhat of a letdown - no buffet breakfast (at least on weekdays) - for a place that calls itself a resort, that seemed a bit lame. But even if we accept no buffet, they didn't even have some of the items on the menu. When you are paying $10 for a bagel, you expect that they would have some variety - nop - just plain bagel. And there was no bagel available on my second day. After we had checked out and reviewed the final bill, I was surprised to see another charge for $6 on my credit card statement. This was a charge for two water bottles. I personally think how the charge is handled is un-ethical. If there is a revision of the final bill, then the hotel should send a revised bill by email rather than just billing the credit card. This way the person knows that there was a revision of the bill. If I hadn't been looking at my credit card activity, I would not have noticed it. As far as I remember, the water bottles had a tag that they were free for Hilton Gold/Diamond members. So sent an email to the hotel - no response. Called them up and they said that the bottles were free only for the 1st day. But as a customer, how am I supposed to know that from the bottle tag? And the person that I was talking to and who works there, did not know what exactly the bottle tag says. They did ultimately refund but the hotel needs to figure this issue out so that other people don't trip over the same issue. And definitely fix their billing - if there is a revised bill, the customer should get the revised bill - no ifs/buts about it.

  Mar 20, 2025