Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4877 reviews
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Mar 26, 2025Not a Summer Season Hotel
Stayed here for a conference and wouldn’t choose this hotel for a vacation stay. There’s a lot that’s nice, but more that I was disappointed with for my first experience at this hotel. Positives: AMAZING views from the 41st floor of Tower 1 in an even number room (see pic), room was decently clean and spacious, TV has lots of channels (includes 3 HBO channels), and upper story rooms have their own elevators so it wasn’t a long wait for the elevator. Negatives: The even number East-facing rooms get hot when it’s hot outside (my room was a balmy 76 degrees with the thermostat set at 65 degrees and the engineer told me that the chiller was too weak to make it cooler; it was 78 degrees outside), this hotel borders the Tenderloin District which is where all of the homeless people congregate (left turn around the corner from the main lobby entrance on Taylor St. and you’ll find all of the homeless people that San Francisco is notorious for; don’t turn left and everything will feel safe), my bathroom door was missing a handle (and there were some random hairs on the ceiling of the bathroom), and this hotel is very confusing as a conference venue since there are 3 towers and it’s easy to get lost trying to find all of the conference rooms between the different towers.
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Mar 04, 2025Excellent stay!
The staff was always helpful and prompt.We received an upgrade upon check in to a very spacious suite along with a very surprising $71 a day food and beverage credit. The deli is open 24/7 serving a variety of food which was delightful. The room cleaning service was on point and the rooftop bar was a 10.
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Jan 26, 2025
Great experience
Although there is protest in front of the hotel, my experience here was really great. From the checkin, when my room is locked and the engineer help me open and change the lock battery. And the best thing is the concierge who is doing way beyond his jobdesk. Mr Javier Caelles, help me to get NBA Ticket, warriors vs okc. And make sure we got there and know our way back to the hotel. Great respect and thankful towards him
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Jan 26, 2025
Good Choice
In town for concert and really enjoyed our stay at this Hilton Property. Friendly employees from the front desk staff to the bartenders at the lobby bar. Room was clean.The Cityscape bar on the 46th floor has been remodeled and had a menu update. It was a great place to have a cocktail and watch the sunset.
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Jan 21, 2025A sad, dated hotel with no management notification of strike
The wife and I stayed at the Hilton Union Square during the holidays for a black-tie, nighttime event nearby. It was a poor choice from the start. Firstly, there was a worker strike. But did the hotel tell us before we arrived? No - They Did Not. When we pulled up front to check-in, we were greeted only by protestors banging metal drums. (Surprise!) Half of the lobby doors were blocked with barriers. With no staff to consult, we decided to escape and park the car. Self-parking was offered here, but it was on the back side of the hotel, making for a long, tedious journey to our room - about 1/4 mile of walking and two different elevator systems needing room keys to activate. (Not ideal with our hands full). The hotel itself was a vast maze of interconnected buildings from different eras; it was tough to navigate even for someone with good spatial awareness, like me. I had it mostly figured out by the time we left, but unfortunately my wife felt lost the entire time. The hotel felt quite dated and sad. Our room was more modern, but on the tiny side. We did have nice, sunny views of the skyline and were able to watch part of the sunset. (I had attempted to buy cocktails for this moment downstairs, but there was no one at the bar to serve me, late on a Friday afternoon. Fail.) To reach our special event, we couldn't catch a cab from the front of the lobby per the original plan (due to the strike). Instead we had to grab an Uber from a side entrance with no address, making it difficult for the driver to find us. As for the event itself, it was fantastic and fun. (Thankfully Hilton had no involvement). This was certainly the worst Hilton experience we've ever had. Even if there had not been a strike, it would get a maximum of 3 stars. We won't be back.
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