Resort Details
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2151 reviews
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May 04, 2025A suitable hotel to stay in Paris!
I booked a room at this hotel and had reservations after seeing the rating it received. I stayed for three nights. I will explain further the reasons that made me give it this rating: 1. The area where it is located - The hotel is located in a very quiet area of the Parisian area "La Defense". Everywhere around the hotel there are pedestrian areas and you do not hear motorbikes or cars at any time of the day. Another amazing thing about the location of the Hotel is that inside the building where the hotel is located, on the ground floor and two more levels in the basement, there are a lot of shops. If you miss a shopping session, just get out of the hotel and go straight to the shops. Or you can eat at KFC or Subway, as well as other shops with French delicacies. And also in front of the hotel is the famous Grande Arche, a phenomenal construction 2. Security During the day, access to the elevator that takes you to the hotel reception is through the space through which you enter the shops. There is always a guard who is careful to see who enters. And at night, access to the hotel is only after pressing the door intercom and the LEDs around a video camera are activated. Only after your face is seen in front of the camera does the door open and you can enter. 3.Breakfast Starting at 7 am and until 11 am, you are delighted with a superb, very rich breakfast. Every morning, there is a chef who prepares your omelette as you wish. All products are always in abundance. 4. Courtesy of the reception and restaurant staff The reception staff was very helpful. Whenever I had a specific need, the receptionists helped me. On the day of departure, because I had an early flight, one of the receptionists, at 5 am, prepared coffee for us, and fresh fruit, yogurt, and some pastries for us to take with us. It was a nice gesture, beyond expectations. We will definitely come back here.
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May 02, 2025They nearly killed my 6 year old child
It is very fortunate that this isn’t actually a police statement, recounting the death of a child through negligence on the part of staff at Hilton La Defense. My son, who has a severe nut allergy, was told that he can safely eat certain items from the breakfast buffet as they did not have any nut-based products in them. My son consumed some of the items that I had been assured were safe but quickly complained that he felt uncomfortable. It transpired that these items had, in fact, been cooked using nut oils. Being six years old, he was not able to communicate that his throat felt blocked, but instead said that he felt ‘full’ and the food had reached his throat. Luckily, he didn’t go into full anaphylaxis. I find it unbelievable that I’m even having to say this about a Hilton hotel, but staff were not only negligent but dismissive, ill-informed, careless and lacked any remnants of training on the subject of allergies and their seriousness. An allergy is not a preference. It can be life-threatening. When I specifically asked staff, I was assured that he would be fine with certain items. Hilton owed us a duty of care and has caused injury and endangerment to life. Even when I asked somebody on the front desk to speak to a duty manager the following evening, I was told there isn’t one. I’ve since followed up with management and we’ve been offered a refund on our stay. £400 seems to be how much they value the life of a child. Truly awful.
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Apr 25, 2025
Family friendly, phenomenal breakfast, great location to all of Paris!
This was our second time staying here and I highly recommend. I stayed with my family when attending the summer Olympics. The hotel is located by a mall with access to anything you need and the metro to get anywhere you need quickly in Paris. The rooms are clean and staff is helpful with any concerns or questions. As Hilton Honors members, breakfast was included for our family and one of the best aspects of this hotel. The breakfast is complete with warm and cold options and an omelette station. Everything is included and absolutely delicious. This will be my go to for future visits to Paris for sure!
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Apr 22, 2025
Excellent hotel experience while visiting Paris.
Hilton Paris La Défense offers a perfect blend of comfort and convenience. The modern rooms provide a peaceful retreat after a day of exploring Paris. Its location ensures easy access to the city's attractions, while the attentive staff and excellent breakfast enhance the overall experience. Highly recommended for both business and leisure travelers.
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Apr 14, 202530th birthday hell - avoid.
30th birthday hell - avoid. As a busy mum I was extremely excited for a short city break with friends to celebrate my 30th birthday. I was appalled by service on checkout where I was dealt with by Nargis and Malki. I was accused of not having paid for my reservation (I paid upon entry to the hotel). When myself and my friends tried to explain again and again we were ignored and at several points Malki was extremely unprofessional, speaking in raised tone and accusing me of lying. After showing both Malki and Nargis that I had paid on my bank statements, they insisted I provide a receipt as they wouldn’t take my bank statement as confirmation. I therefore had to go back up to my room to dig through rubbish on my 30th birthday as I had discarded the receipt once paid. This was a truly shocking experience and it is completely bewildering how Nargis is the manager. Malki is in need of some serious customer service training as I was so upset by the treatment - it completely ruined my birthday and had a knock on effect for the day as I missed a tour which we had paid £50 each. Avoid, avoid, avoid. Edit: my two friends said that they had tried to organise a birthday surprise for me in the room earlier during the trip but again Malki was being extremely unaccomodating. They did however say that Salma, Frank and Aurelian from the dining area were wonderful and promptly organised a birthday surprise. They were attentive, professional and went above and beyond. I’d say to come for lunch/dinner but to avoid the Hilton la defense for an overnight stay if you want to be treated with basic respect and dignity.
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