Resort Details
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3697 reviews
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May 05, 2025Nice stay
The hotel is very close to the central station and in a 20 min walk to the centre. When we stayed, the hotel was under renovation however this didn’t impact our stay. We were granted early check in which was very helpful and had lounge access which was okay. Breakfast was extensive and the service was good. Would recommend.
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Apr 27, 2025Worth the stay 👌🏽
Ah, now when I book a Hilton the lovely thing about it is you know what you’re going to get. So here are the perks of this hotel ⭐️ location is amazing, it’s two minutes from the main train station and also is a few minutes from there a lot of the tours start and stop making it a great base. ⭐️ Hilton have the comfiest beds and bedding in the world, I honestly won’t hear otherwise ⭐️ the team here were all wonderfully helpful and friendly. ⭐️ the rooms are adequately renovated, the bathrooms are beautiful and the rooms have all of the amenities you could need. Why not five stars? 1) the walls are quite thin meaning there is a lot of noise, the first night there was someone shouting and a very loud TV, although the team were amazing and moved my room. A few nights later there was another argument between guests which was disturbing. 2) The room service was good, the mozeralla and basil was exceptional, I do wish there was a little bit of a broader choice for non-meat options. 3) for the price and the quality of Hilton, refreshing water in the room daily would be fantastic.
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Mar 21, 2025
Great business hotel
Guess the 'old' hotel was run down and grim - but that is no longer the case. Nice, modern hotel with newly renovated rooms. Got upgraded the day before and also several of my colleagues got better rooms. All 5 rooms were updated (not sure the hotel even has unrenovated rooms anymore), modern, had comfy beds and rooms were spacious. Exec. lounge is still closed, but a suitable replacement is offered next to the main restaurant. Overall this was a great stay; no hesitation to return.
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Mar 09, 2025Much improvement needed!
We stayed during February and had booked an executive room however upon arrival the hotel was hosting an event, therefore we were given the incorrect room. The hotel is undergoing renovations therefore a parts of the hotel was closed which did not effect us. Our room had been renovated but many of the previous features were still visible. The hotel has a long way to go in terms of being a good standard! The reception area looks pretty, very superficial once you enter other parts of the hotel. The dining room/breakfast areas are in desperate need of a facelift. More attention to detail required. The onsite restaurant Cotoli AM is overpriced for the quality of meal. Due to having booked an executive room, we had access to the lounge area. This was pretty dismal and disappointing with the offer of tea, coffee, fruit and savoury snacks. A happy hour which provided tasteless wines and a very small selection of beers and spirits. The snacks are not appetising and the table decorations are wilted. I’m pleased that we only stayed one night!
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Dec 29, 2024EXTREMELY DISAPPOINTED – ITEMS STOLEN DURING STAY
I’m beyond disappointed with my recent stay at this hotel. Despite the “HILTON” brand, my experience was completely ruined when personal items went missing from my room. I stayed in room 312 and, upon checking-in, removed my earrings & kept them on the table below the tv, knowing that we didnt have any plans out after that & will only be in the room. Went for shower & meanwhile my husband called for plates & cutleries for the dinner we got earlier in the day. A staff (JUSTIN) came to deliver and kept the plates near my earrings. We believed that the hotel has a good brand & was a safe place for us, as there was no outsider & we were present in the room. I really thought that my earrings would still be there, but I was absolutely wrong. Next morning, as I was going to wear them, my earrings were gone. I immediately reported the issue to the front desk. A staff (GIORGIA) did come to my room and ask me to look around in case i misplaced them. BUT I WAS VERY SURE I DIDNT. I asked if we can talk to Justin as no one else entered the room but she didn’t even allow that. At night, another staff (ALLESSA) told us that they will investigate this issue & asked us to make a police complaint, which we did. They even assured us they would look into it, but we never received any follow-up or resolution. Even after asking few times, their reply was that Justin had his own version that they cannot share. We asked to talk to the General Manager but was only provided his number. We texted him and he just replied "the team is doing everything to support" which we didnt feel nor see. SEEMS THEY WERE UNINTERESTED NOR BOTHERED WITH THIS INCIDENT AND WE FELT UNSAFE DURING OUR STAY AS THIS INCIDENT HAD TAKEN PLACE DURING OUR PRESENCE. The hotel failed to provide any security footage (as they dont have cctv in the corridor) or even an investigation into the incident. To make matters worse, the management did not offer any form of compensation or acknowledgment of the distress this caused us. The lack of security, poor response to serious issue like theft is absolutely unacceptable & it made us felt unsafe through out our stay. I strongly recommend not staying here if you value your belongings. I will never return to this property, and I urge others to be cautious when booking.
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