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Customer Ratings & Reviews
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5887 reviews
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Nov 19, 2024Never again!
If you don’t want a drink after 10, don’t want to go to the Sky Bar when you want a drink, don’t want room service actually delivered to your room, don’t want to use the ‘Executive Lounge’ after 8 and are happy with all round shoddy service then this is the place for you! Very clean room and front desk very pleasant.
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Nov 16, 2024Anniversary Stay
Stayed for our anniversary stay and have to say it was truly amazing. The cloud bar with its Amazing of the skyline. The room was very comfortable and clean. The best bit was the breakfast in the morning. So much choice to have. Staff was very helpful and the food delicious. Used the pool and sauna, again very clean and nice for a busy hotel. Would highly recommend.
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Nov 08, 2024High rise stay
Friendly and helpful staff at check-in and in executive lounge. Spacious room. Exec lounge afternoon scones and happy hour with interesting food made room good value and views from 22nd and 23rd floors good. Comprehensive breakfast. Unfortunate fire alarm at 4.45am due to a hot water pipe issue meant an early start and no hot water the next morning as a result. Disappointing no personal acknowledgment of inconvenience caused, just a generic letter on reception saying sorry
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Nov 06, 2024Definitely not value for money
The room was okay and the staff pleasant on arrival. At approximately 4am we were woken up by the fire alarm and needed to evacuate the building, the evacuation went smoothly but there was no communication or explanation. The shower was cold, I thought this might be linked to the issue that set off the fire alarm but my colleague didn’t have the same issue. Breakfast was a buffet but all the items I selected were cold, not what I expected from a reputable hotel
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Nov 05, 2024
Fantastic Stay
Fantastic experience. Great location , clean nice and very spacious rooms, friendly staff. Artemis and anna at reception was brilliant, serve you with smile and go all the way to make your stay comfortable, pleasant and memorable. Breakfast was great, good choices and again great staff. Will definitely stay here again and highly recommend.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.