Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4411 reviews
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Apr 03, 2025A Very Enjoyable Time
We loved this hotel. Everyone was so pleasant and cordial. It's an all inclusive and far off the main road so don't think you can just walk off the property. The rooms were spacious and comfortable. The tv's had American, Canadian and European shows. The main dining room was huge and the food was good. There was also an outside dining area. Make rezzys for the specialty restaurants which have meals included in the all-inclusive and meals which are not. There are plenty of chairs around the pool as well as rentable cabanas The beach looked welcoming but there was work being done on it so we did not use.
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Apr 02, 2025
Great Hotel- AMAZING KIDS CLUB
Me, my husband and four year old daughter enjoyed a glorious week at the Hilton Cancun All Inclusive. The hotel is well appointed, buffet had a ton of choices and the steakhouse restaurant was exceptional. The property was well looked after and very clean. The highlight of the trip was the Kids Korner. Arge, Ale, Nath, Angie, Dixie, Rubi and Dani run an incredible and engaging program. My daughter wanted to spend every moment Kid's Corner was open there. After the first day, my daughter was greeted warmly by name, they have a good system in place to make sure kids are signed in and out. There is a wide variety of activities but the highlight for my daughter was the glow party. Like so many other parents we met, we will return to this hotel because of how amazing the Kid's Corner is. THANK YOU THANK YOU THANK YOU for making my daughter so happy.
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Apr 01, 2025
Another amazing trip!!!!
I have been to this resort so many times and still love it! Eva is an amazing asset they have at the front desk. I met her years ago and she always remembers me and my family when we come. She makes us feel so welcome. Felipe at Sunan is also the same as well! Very good waiter and so friendly! Only negative, Auma was struggling the night we went. 3 of us ordered rare steaks and all were well done, even sent one back and it was still way overcooked. We’ve never had that before; so hoping just a one night only thing. Such great service, clean property and comfy beds are some of my favorite things about this place!!
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Mar 31, 2025un Hilton que deja mucho que desear
Lo mejor que tiene el hotel es el entretenimiento, Karla, Montse, Jacqui, Alex, Nico, Marlon y Gustavo hicieron que nuestras vacaciones fueran sumamente divertidas todos los dias y nos hicieron sentir parte, solo por ellos subio una estrella. deberian mejorar la calidad de la comida. Otra cosa es que no entiendo como tienen el aire acondicionado tan frío. El hotel está totalmente enfocado a los extranjeros, tienen horarios estrictos de comida que van acorde al horario de ellos, ibamos al ultimo turno en los restaurantes y no te servian postre porque querian irse a sus casas, de esto nos quejamos varias veces. Mal servicio de varios empleados, no de todos pero sí de bastantes la música debería ver más variedad para la gente latina ya que se enfoca mucho para la gente que habla ingles. Sinceramente les recomiendo pensar dos veces en hospedarse en este Hilton, publican que es de 5 estrellas pero las instalaciones ya se ven viejas y descuidadas, el balcon de nuestra habitacion nunca fue limpiado y tenia toda la pared descascarada.
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Mar 30, 2025
Family Trip - Wu And Family
Excellent Services provided by Adrian, Abraham, Moises, Vanessa and David Very good resort Good foods, excellent Services We stayed 5 Days and 4 Nights, we all happy with this hotel. They delivered high quality of service and foods every time we visit. Definitely will refer to our friends and family!
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