Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4410 reviews
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Apr 06, 2025Great service at breakfast!!!
Wonderful service from Abraham, Alex, Adrian, Julio, Misael and David at the breakfast buffet! Service was excellent! The food was delicious and the mimosas were flowing. Enjoyed our brunch. We would definitely come back for breakfast.
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Apr 06, 2025
Made our last day at breakfast special
The service we had for breakfast specifically on our last day was exceptional - Abraham, Alex, Adrian, Julio, Miguel and David were so attentive to our needs. Great personalities, very engaging, and stayed on top of everything! Thank you so much for everything!
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Apr 06, 2025
The Hilton Cancun experience.
We arrived at the Hilton Cancun shortly before 11 a.m. after leaving Cleveland at 6. Being our 15th trip to Cancun we knew what to expect. We headed directly to the check in desk. It was a very short check in process. We signed a few normal documents and were given our bracelet. We could use all of the facilities until our room was ready, except we couldn't reserve restaurants because we had no room assignment yet. After changing we proceeded to the pool area near the kids pool. Towels are available without a towel card, so many took armfuls. :D There were no loungers that were free but it was 11:30 so we didn't expect any. The pool is long but narrow. The pool is directly at the beach which is only about 30-40 wide. The sargassum was plentiful during our stay but the workers try to stay on top of it. There is water volleyball and aerobics at this pool but activities are minimal. Music is hit or miss. Most other resorts we have been have always had music at the pools from 9-10 am to 4 or so. This is not to be disrespectful to the activity team but at the Hilton that doesn't seem to be a priority. On Saturday, we ventured to the other relaxation/chill pool between the lobby and the Waldorf. The seating seemed to be better over there so we probably should have gone over there earlier in our stay. I was notified via email that our room was finally available around 2 pm. We had our bracelet programmed to open our room door (no key cards to keep track of which is nice) and the bell hop brought our luggage to our room on the 7th floor. The room was spacious, well decorated and facing the mangrove. The room had all the necessary amenities (stocked fridge, safe, coffee/snacks). It had a small balcony. It took me a few minutes to figure how to work the different shower heads but it eventually worked out. :D The cleaning crew do an outstanding job. Service around the pool was outstanding. Our server the first 3 days was Roberto. He was the best!!!! We always had a beverage it seemed. He and his fellow servers work their tails off. Also, for lunch, they were cooking quesadillas and burritos poolside. Another spot had burgers and hot dogs, and one day they had Paella (which is my favorite.) The food at the restaurants we felt was outstanding. We ate at the buffet (Wed), Maxal (Mexican-Thurs), La Luce (Italian-Fri), and Auma (Steakhouse- Sat). Although we were very happy with all the choices our favorite was at Auma!! Breakfast is served at 3 different locations. The main buffet (Vela) is open at 7, and the other 2 open at 7:30 am. They have the usual breakfast fare. There is a station where they make your eggs to order. There is a coffee shop in the lobby where they also make sandwiches and pizza, plus provide pastries most of the day. On the other side of the resort is an ice cream shop. The lobby bar is definitely the focal point in the evenings. The NCAA basketball games were on the 2 large televisions. The bartenders work hard to keep everyone with beverages. There was live music 2 nights we were there, with an outstanding band on the patio outside the lobby bar on one of the nights. We didn't attend the nightly shows but the amphitheater looked like a unique place. Checkout was a breeze. All in all, we really enjoyed our stay. As mentioned, we have been to Cancun 15 times (never to the same resort twice), and we were very happy with this year's choice. The 10 minute ride on the entrance road was a first though (every 200 yards is a large speed bump.) If you should have any questions, then please send a message and I will do my best.
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Apr 06, 2025
Great trip!
Hotel was beautiful with great ocean views! We came with our little 4month old and the staff at the breakfast buffet was a great help, offering to get me food so I could sit with my little one. The team with Abraham, Alex and Julio were very thoughtful and always kept our drinks full!
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Apr 06, 2025
Amazing trip!!
We had an amazing time on our honeymoon! We ate breakfast every morning and Bernardo served us! He always remembered our coffee order. Very delightful experience with him, Dafne, and Leo. Our maid was fantastic and left us little towel animals everyday. We just had an amazing trip!!
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