Resort Details
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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One of the best Hilton’s I’ve ever been to
One of the BEST Hilton’s I have ever stayed at! The staff is so kind, the management is excellent. I could tell the hotel is very well managed and working with the staff was such a pleasure. Very clean, efficient, TONS of activities and I loved being a part of it. I will be back!
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Entertainment team
Jose from the entertainment team made our stay so more much fun!! The pool activities and classes he led were so much fun to attend and participate
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Disappointing Stay
This resort is definitely not a 5-star hotel more like a 2 or 3 star. Check-in took over an hour even for a Hilton Gold member. Rooms are fine but customer service is lacking from management and I was completely disrespected from Juan. I have never been treated so poorly. I’m still waiting for a call from the general manager a week after my stay. The pool tiles are broken, the beach smells terrible and you can’t take a walk or swim, and don’t expect bottles or cans of water or your issues!/Concerns being addressed. We did receive good service from the staff at Velas and Manuel at the pool but that was the extent of the positives. We will not be returning to this hotel - spend your money elsewhere!
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Perfect family break
Everything was wonderful. We visited with our young children. There are plenty of restaurants to choose from and the food and service is great everywhere. Special thank is to Abelardo in La Luce for his fantastic service x
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Amazing overall. Will return
Food is surprisingly good considering an all-inclusive experience. Highly recommend renting a Bali bed by the kiddie water park if you are traveling with little ones. Novoa is literally the best!! We booked another Bali bed the next day all because of how attentive he is. He is a very hard worker, single dad of 2 boys and happy to be there taking care of you. Marco was also very helpful and attentive. We recently did an all inclusive resort in Punta Cana and this has completely blown that experience out of the water. Also, THE SPA!!! Please take advantage of the spa at the Waldorf if you can. You will not regret it. The best relaxing spa experience we have ever had.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.