Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3382 reviews
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Apr 04, 2025Average hotel, not worth the price
This hotel is totally underwhelming, definitely not worth the cost. The rooms were nice but too small, I say the beds were very comfortable. The hotel was under construction and the noise was horrible, even though we were notified, we did not expect it to be so close to pool and beach. Also, you feel like a low cost airline because if you want the nice umbrellas on the beach or some other amenities, you have to pay for them. Definitely not the experience you expect from a Hilton and the price you pay for the rooms. The beach is very nice but that is mother nature and not the Hilton providing. Overall, it was an OK hotel but not worth the price
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Mar 31, 2025Great Location, Beautiful Property, Don't Let the Construction Discourage You
I was unsure about staying here due to the current construction, but after the first day, I didn't even notice it. There is definitely a lot of construction...a new tower and a new restaurant area under construction....but everything else on this property is beautiful. I reserved a beach palapa in advance ($$), I did not want the stress of trying to get a spot at the beach or the pool. While I am glad I did, and the staff were great in getting it ready for me each day, I don't know if it was actually necessary. I had a front row palapa, but lots of people set their chairs up in front of me, making my view not that great. There were plenty of other palapas available a few rows back for free. I also looked and there always seemed to be chairs available at the pool. For me though, the lack of stress in terms of finding a spot was well worth it. They have a lovely stretch of beach, and a prime location for walking to dining and activities in the Palm Beach area. I also had access to the Palm Beach Club. Was it worth it....yes, I think so. They had a great breakfast selection, including an omelet station. Afternoon bites could easily be your lunch if you wanted. And the cocktail hour had wonderful appetizers. The staff there were amazing. My only disappointment was the rooftop outside area only had a limited view of the beach/ocean....but it was still lovely. The casino is very small, but clean and nice. I would definitely stay here again.
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Mar 31, 2025
Great stay!
Just came back from a week's stay at this Hilton resort property. We had a great time. This property is in a great location. It is well maintained (very clean) and the staff was extremely friendly and helpful. I especially wanted to give a shout out to Christian P. who was our server on the beach most of the week. He is an awesome young man and did a great job! The resort has a live DJ at the pool to cover up the construction noise - so it didn't really affect us. The beach is beautiful. I would definitely recommend booking your palapas a few days ahead of time. The only negative are the cruise ship invaders and condo renters (from across the street) that flood this property and beach every morning. The Hilton security on the beach did a great job of removing them from palapas reserved by Hilton guests....I noticed this on several occasions. However, it would be nice if security simply stopped them at the front/entrance of the resort. I would take my family back to this property in a heartbeat. I'm looking forward to seeing it when the construction is finished next year!
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Mar 27, 2025A Deep Disappointment at Hilton Aruba: A Stay Far Below Expectations
As a frequent traveler with high standards and extensive experience in luxury hotels around the globe, I rarely feel compelled to leave a negative review — but my recent stay at the Hilton Aruba Caribbean Resort & Casino demands full transparency for future guests. I booked a room advertised as having a partial ocean view, only to find that the view was dominated by a large, unsightly rooftop covered in gravel. Yes, you could see the ocean — but only beyond the harsh visual of industrial stones, a far cry from the serene setting shown in the promotional images. One of the most frustrating aspects of my stay was the beach access system. If you’re hoping for a shaded spot, be prepared to reserve it at least a day in advance, sometimes more — something that is not mentioned when booking. And if you’d like to relax in one of the front-row spaces near the water, you’ll need to pay an extra fee. At a property that charges around $1,000 per night, this nickel-and-diming approach feels excessive and frankly disrespectful. Adding to the disappointment, the hotel is currently undergoing extensive construction, which affects the overall atmosphere significantly. Instead of unobstructed tropical views, much of what you see are active worksites — again, this was never communicated prior to arrival. One of the key reasons I chose this hotel was its fitness center, as I make it a point to exercise every morning. Unfortunately, on March 26th, the gym was completely closed due to a power outage affecting the hotel. No prior notice was given, no alternative was offered — just a shrug and an apology. But perhaps the most unacceptable moment came at checkout, when I was told there would be an additional 15% charge added to my total because I had booked through a third-party platform rather than directly with Hilton. This was never disclosed beforehand and came as a complete surprise. Penalizing guests for using mainstream travel sites is not only unethical — it’s bad business. In short, Hilton Aruba feels like a property coasting on its brand name rather than delivering a truly premium experience. The inconsistencies, hidden charges, and lack of transparency left me with the distinct impression that guest satisfaction is secondary to profit. If you’re planning a trip to Aruba and expect a seamless, high-end stay, I strongly recommend exploring other options. There are far better resorts on the island that offer real value, honest service, and a true sense of luxury.
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Mar 25, 2025
DO NOT STAY AT HILTON ARUBA!!!!!!!!!!
THIS TRIP WAS A DISASTER! First of all you all should know that the Hilton is doing MAJOR construction on both sides of the property. On one side a 7 story addition to the hotel is being constructed and on the other side a new restaurant and spa addition is being built. The spa addition is literally 10' from one of the pools. The noise from the riveting on the new construction was so loud that the hotel decided to get a DJ to play music around the pool to drown out the construction noise, well the music had to be so loud to cover the construction noise that it was hurting our ears. We went down to the beach to get away from the noise but it was just as loud down there too. When I booked my king bed room it said I would be in Tower 1 facing the ocean. Well when we arrived we were placed in Tower 2 facing the new construction and construction workers looking directly into our room. I called immediately down to the front desk to ask to be moved, they refused saying they were booked until Friday(checked in on a Tuesday). This room cost me near 6k for the 7 nights and we were placed in a room that should have been discounted tremendously due to the construction. I was told they could move us on Friday, so we waited till Friday and called to see when we would be moved only to be told that they could not move us until the next day. Needless to say I was outraged. What did the hotel do for us to compensate us????They gave us a $200.00 credit...that is ALL they did. Nowhere on the Hilton website did it state that there was any construction going on, if it did say that we would have stayed elsewhere. I will NEVER stay at a Hilton Resort again because of this experience!!!!
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