Hotel Overview
Discover All-In Luxury® at the beautiful Royalton Riviera Cancun, An Autograph Collection- All Inclusive! This modern resort offers opulent perks like Royalton Signature DreamBeds, deluxe in-room amenities, reservation-free dining, complimentary WiFi, and more!
Enjoy Japanese Cuisine at Zen, sink your teeth into a juicy steak at Hunter Steakhouse, taste authentic Mexican Cuisine at Agave, and enjoy several other delicacies at a total of ten gourmet restaurants. Coffee and dessert is even offered every afternoon at the cafe. And with 24-hour room service available whenever you would like, you never have to leave your room!
Pamper yourself at the spa, where you can indulge In a variety of treatments, get a workout in at the fitness center, complete with exhilarating classes like Boot Camp and Yoga, enjoy time at the beach, or make a splash at the pool (there are seven of them)!
Little ones will love the Clubhouse Kids' Club, especially since they get to mingle with characters Max and Ruby. They can also spend hours beating the heat at the Splash Park! Teens can hang out at the supervised Lounge, enjoy non-motorized watersports like kayaking, snorkeling, and sailing, or participate in other activities like beach volleyball.
There is never a dull moment at this luxurious, family-friendly resort!
Location
Riviera MayaProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
21118 reviews
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Dec 25, 2024Fixer upper
First the good: The service was generally good, the food decent. The beach was beautiful, the pools clear. Weather was amazing and the lawns well manicured. The building itself was good if only it was better maintained. Now the bad: This place needs to be better maintained and upgraded. The couch/sofabed was full of stains and sunk so low that you couldn't sit in it. The bathroom had mold. The air circulation was horrible - it was beautiful dry weather outside but unbearably humid inside the room. They tried to repaint the room and you can see paint drips everywhere. The doors don't close properly. The rooftop hot tub and bathroom jacuzzi didn't work well. The staircases were disgusting, dirty with room service plates stacked against the wall. The worse part, my daughter got stuck in the elevator. The SMELL, WTF is with the SMELL? Seems like sewage smell would come blowing into the rooms regularly. Diamond club wasn't worth it at all. Booking restaurants for 6 is fine, for 7 and they charge extra per person. Access is very limited. Our butlers were good, my sister's family weren't so lucky. We paid a premium and felt like it was a budget trip. NOT RECOMMENDED.
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Dec 24, 2024
2 Star resort being pushed as a 5 star. Don’t waste your money here.
First off let me say that I go to Mexico twice a year and I have never been to a resort so bad as this one. Diamonds club checkin was a disaster with untrained staff. Room smelled like raw sewage and hallway were spayed with perfume to mask the smell. Rooms are run down and bedding is stained and ratty. Food was raw when served and unsanitary conditions with washing cup at the bars. Shortages of everything from spoons to stir sticks, salt and pepper shakers. Staff are mostly miserable and lie to you about everything. Tell you to come back in 15 minutes. Beach towels are bleach stained and need to be replaced. This resort is one of the worse resorts for trying to sell you stuff. Never seen when they put kiosks throughout the resort to sell you massages and excursions. Food at the buffet and room service was all cold. Only way to get hot food is special order at the buffet. Diamond club butler are useless. Asked them to book a couple specialty restaurants and they said they were booked all week. I went on their app and reserved them myself no problem, Internet was down a lot and they actually deleted a bunch of rooms because of a IT issue. We had to spend vacation time getting it fixed because everything is done through the internet there. Location of this resort is in the middle of the swamp and taxis are expensive if you wish to leave. Bed bugs were bad at this resort. Saw numerous mattresses being removed from rooms. Spoke to people that had bites all over their bodies. This place is not a 5 star resort, more like a 2 star. I would not waste your well earned money on this place and would recommend the Dreams Cancun. Much better resorts and the food their was amazing.
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Dec 24, 2024
Do not recommend
Was there for a wedding but would not go there in future. Bad food, most of the time the service is bad, the location is great but smells real bad ( sewer smell + cleaning products smell ) Room service and housekeeping had to be reminded several times most of the time . Would not recommend
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Dec 23, 2024
Worst Hotel to stay for Diamond Club
Bought a 4 days diamond club package which is promising the butler service and “Top shelf Liquor” My butler Joselyn was excellent but Mayo was no help. No remote, The top shelf Liquor was Grey Goose, 50% of time they didn’t have it. No scotch or g
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Dec 22, 2024
Worse service ever!!!Go somewhere else..save your money
Please save your money and book somewhere else!! We come to Mexico very often and always in all inclusive resorts. We chose Royalton this time which is a big mistake..service can not be worse than this. It's our 3rd day here asking for water bottles since yesterday afternoon in the room, but didn't come till today called help desk atleast 5 times and every time they said it's coming. You can not get water bottles at any bar area too. Next issue all the pool area run out of towels very often. Servers will not listen to you at all..not in pool area not at main eating area. You call them they look at you and walk away, that's insulting. I have never seen this low level of service anywhere!!
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.