Hotel Overview


An adults-only vacation experience awaits you! Hideaway at Royalton Riviera Cancun, An Autograph Collection- All Inclusive is a blissful escape for singles, couples, and friends looking for an out-of-this-world getaway. This All-In Luxury® resort offers outstanding accommodations and amenities that will make you feel like absolute royalty. 


Go for a swim in one of eight pools or relax on the beach. Diamond Club members can even enjoy two exclusive pools and beach access! Non-motorized watersports and nightly activities are also available for your enjoyment.

When it comes to pampering yourself, The Royal Spa offers a variety of luxurious treatments for the face and body, as well as massages and spa rituals. Melt away tension and allow The Royal Spa to revive your mind, body, and soul!

If your idea of relaxation involves getting fit, then you'll love the available fitness center, complete with certified trainers who want you to be the best version of yourself! With a variety of classes, including Aqua-Fit, Pilates, and Boot Camp, you're bound to feel fit and fabulous!

Sit down for a meal at one of 10 restaurants, each with their own distinct flavors. Whether you're in the mood for Japanese, Italian, Mediterranean, or Tex-Mex, there is something on the menu to please your palate. Treat yourself to a juicy steak, enjoy a delicious seafood dinner, or peruse the International Buffet and indulge in several different delicacies. After your meal, have a refreshing cocktail at one of 17 bars.

Don't want to leave your room? 24-hour room service makes it possible to enjoy the resort's delicious food without ever having to step foot in a restaurant.

Location

Riviera Maya
Cancun International Airport (CUN) : 12 miles

Property Information

Total rooms and suites: 343

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Hotel Details

Amenities

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Activities

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Hotel Advisories

Advisory The Hotel wants to notify that all the guests arriving as of January 1st 2023, the complimentary access to hydrotherapy circuits will be limited over the age of 18 which will be one session per person per stay.
Advisory The second phase will be cover lavish suites of resorts. These improvements will be implemented in different sections throughout the resort and will take place in a slower pace. It has been specially outlined like that to avoid any disruptions to our clients.
Advisory We are thrilled to share with you the exciting news that the first phase of our transformative journey has been a resounding success.
Advisory The Environmental Sanitation Tax of a minimum 76 MXN (approx. $5.00 USD) per room, per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
Advisory The second phase of our property upgrade project at Royalton. • Main Areas • Kids & Teens Clubs: Our Hangout Teens Lounge is currently under renovation, with completion expected by September 3, 2024. • Food & Beverage Locations • The Royal Spa: Starting on September 9.
Advisory The Hotel is going to start its improvement work near Ocean Point Bistro from October 28 to November 21, 2024. During this period, the pool and nearby areas will be closed, but Hideaway guests can still access the main Hideaway pool. To ensure minimal disruption, hotel will offer special entertainment and dining options, including menu items from Ocean Point Bistro served at Dorado. These aesthetic repairs are due to recent hurricane impacts.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 20980 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great 10 day vacation

    We just completed an amazing 10 day stay in the adults only section of this resort. It was fantastic on every level. A big thank you to Dave, our waiter at the Dorado restaurant (our favorite place to eat on the resort ). Dave served us breakfast every morning and was a great embassador for both the resort and Mexico. I recommend this place. Great value!!

    Nov 20, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great kids club

    We enjoyed the Royalton for a wedding this november and had a great time at the resort. We were especially happy with Paola and Juanita from the kids club. My daughter absolutely loved going and didn’t want to leave when we would go to pick her up. THANK YOU!!

    Nov 19, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Would definitely visit again

    The resort was amazing! The staff are super friendly and do a great job if getting people involved especially josue! The rooms are clean, drinks are never empty and the beach is beautiful. My only complaint is we reserved a room with 2 twin beds, we were given a “free upgrade” to which we only got a queen bed and a pull out couch

    Nov 19, 2024
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Death of a thausand cuts

    Death of a thausand cuts! Unknowledgable staff made check in take forever. Of our group of 25 people, half had wrong rooms or uncleaned rooms and everyone had poorly stocked rooms, (two double beds for the bride and groom? and it took days to correct that mistake?) Shame! Don't bring your concerns to the cleaning staff, they don't speak english. Instead you'll walk a mile to the front desk to be told come back later. Have your cash ready for the cover charge at the disco and good luck finding drinks after 2am. Beach bar doesn't open til 10am. They'll have to rewrite the lyrics to their theme song. Don't know it? Don't worry you will. It plays everywhere, endlessly. The power blinked in the sports bar, when the tv's came back on they played that song for 30 minutes straight. Despite my requesting several times to mulitple staff members no one lifted a finger. It felt like Guantanamo Bay torcher! Watch out at the buffet. Don't eat anyting that doesn't get replenished regularly. Several of our group got sick from eating food that had been out too long. Watch your step at the pool. We had a person cut their foot on glass in the pool and another nearly break their leg due to the broken plastic grate near the splash park. The whole was big enough for a child step into. I could go on and on. Now we'll wait for the manager from the hotel to offer us some excuses. My advice.. seak your pleasure elsehwere my friends.

    Nov 19, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Family Had a Great Time

    We enjoyed our stay over the week, and we had the Bulter service Rick & David were excellent in letting us know everything we could do around the resort. They provided us daily updates of events on the resort which was very helpful in keeping our kids busy and of course they helped us set up times for the restaurants. The food was great, the restaurants were great, and the kid's pool area was great for my kids. The rooms were consistently clean, staff was great as well. My only negative feedback was the smell of the water which gives a sewer smell, as someone who grew up on a farm I understand filtering water and using local water is a balancing act but not everyone will understand that. This is an area of improvement for sure.

    Nov 18, 2024

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.