Hotel Overview
See The Show at Hard Rock Hotel Cancun, the ultimate all-inclusive experience in the heart of the famed hotel zone. This hotel is a 12-story marvel, sparkling against the brilliance of a white sandy beach, and the Caribbean Sea. Complete with 601 guest rooms, the resort has everything you need to fulfill your rock 'n roll dreams, including authentic memorabilia from famous international musical artists, acclaimed restaurants, bars and lounges, an expansive poolscape, and a spa with outdoor massage areas... and that's just the opening act.
Guest rooms and suites are some serious rock star digs. Appointed with private balconies, the spacious accommodations are a totally over-the-top experience, each with hydro spa tubs, plush bathrobes & slippers, fine linens, and a liquor dispenser stocked with the good stuff to keep the party going. Perfect for accommodating every member of your entourage, family-style lodging provides special perks for your little rockers-in-training, such as kids' menus, video games, and pint-size plush robes.
There are no limits when it comes to luxury dining, activities, and entertainment. Unwind with some serious relaxation at the pool. Enjoy delectable poolside food & beverage services while relaxing in the sun. Or just stay in the pool, and swim up to one of the pool bars for a little refreshment. For your little ones, there's a perfectly sized wading pool, plus a family Jacuzzi. There are three outdoor Jacuzzis in all, including a separate, adults-only Jacuzzi.
Go on a world tour with the internationally inspired restaurants at the Hard Rock Hotel Cancun, featuring a cosmopolitan mix of International, Mexican, Italian, and Argentinean cuisines. In true rock star style, there are no dining restrictions and reservations are not required at any of the restaurants with the exception of Zen. That means unlimited wine by the glass and by the bottle, all part of a carefully chosen selection of vintages designed to perfectly complement your culinary choice (all wines have scored 85 or higher in major wine publications). With five bars, you're never too far from a refreshing beverage.
Hard Rock Hotels have created the ultimate beachfront celebrity playground and transformed the typical all-inclusive vacation into a rock star paradise in a Mexican setting with a cosmopolitan flair.
*In order to reserve the Complimentary Honeymoon Package, couple must present proof of marriage within the past year. In order to receive the above amenities when making your reservation, mention that you are a honeymooner so it can be coded accordingly. The complimentary hon
Location
Cancun - BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet's particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
19677 reviews
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Nov 21, 2024We love the Hard Rock Cancun
The Hard Rock Cancun is incredible! We had an amazing stay, and we were so sad to leave! The staff is super friendly and accommodating. The level of service we received from the time we entered the property until the time we left was exceptional. Your staff is made up of truly amazing people who worked so very hard to accommodate our every want or need. A few of the staff that stood out to us every day were Tony (pool staff), Quentzal (Rock Royalty terrace bartender), Angel (Rock Royalty terrace staff), and Xampala (Rock Royalty terrace staff). There were many other exceptional staff members, but these gentlemen truly made our vacation a trip to remember. Thank you Hard Rock Cancun and a special thank you to Quentzal, Angel , and Xampala!
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Nov 20, 2024
Weekend get away.
Diego M was the best butler we ever had. He was very polite and eager too please. He set up a special dinner for my wife and I, which was very thoughtful. He set us up with our seats at the pool everyday and made sure that we were taken care of in every aspect of our trip. The next time we go back I hope that Diego M and Kevoy our are butlers again.
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Nov 20, 2024
Couple's long weekend away from the kids
Our stay was so amazing! OUR butler Diego M.'s commitment to customer satisfaction was evident in every interaction. He possess a unique ability to actively listen to what we wanted in our vacation, understood our needs, and provided excellent service that exceed expectations. His positive and empathetic demeanor creates a welcoming and relaxing vacation. I recommend everyone ask for Diego and can't wait for our next vacation at the HR
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Nov 19, 2024Not the Rock Royalty treatment
Pros: Clean both the property and the beach. Theater where nightly shows are held has plastic stadium seats (some resorts have cement stairways which become 'theater' at night. Always had music playing on speakers throughout property. Cons: Every time you walk thru lobby you are attacked by aggressive Time-share salespeople. You can't walk away without them following you. I must have said the word 'No' at least 60 times. Very annoying and the main reason I would never go to HR again. Mini fridge and room snacks never refilled. Took away used hand towels and never replaced (we had to use beach towels) Food is adequate but buffet is pretty bad. Hallways smell musty and don't appear to have A/C. Rock Royalty room was supposed to come with water bottle and beach bag but did not. Most balconies have peeling paint. Everything seems to be well-worn. Even the elevators have missing signs. If you are looking for an intimate romantic dinner, you will have to speak up and enunciate over the music blaring in the restaurants.
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Nov 19, 2024
Excellent customer service
The resort was beautiful and the staff were phenomenal. Special thanks to Jessi and Manuel from guest services. They made sure that all of our wants were met and always on time with any request. They did everything possible to make our stay so special. Jeni the server for the island area was also amazing.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.