Resort Details
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Great Location
The hotel offers many positive aspects, contributing to a very pleasant stay overall. The location is absolutely perfect, offering effortless access to the city! For a city center spot, the room size is excellent, and it is wonderfully clean. The bar staff are exceptionally nice. However, there were a couple of areas that fell short of expectations. While the advertised pictures of the entrance show a light and bright reception area, the reality upon entering felt considerably darker, which didn't create the welcoming first impression we anticipated. Additionally, the breakfast experience was disappointing. We found the price to be high for what was offered, and the staff service during breakfast felt abrupt and unwelcoming, giving the distinct impression of being rushed. These specific points, particularly the breakfast experience and the difference in the entrance's appearance compared to the photos, regrettably led to a slightly lower overall rating and impacted the overall staff score, despite the positive aspects of our stay.
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Well run hotel in convenient location.
The hotel is wonderful. It is clean, well run, and the rooms are relatively quiet - especially considering that it is on a very busy boulevard. The breakfast buffet has a lot of variety of good offerings. The location is excellent - near enough to most "tourist" locations to make them walk-able.
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Wonderful experience
Great charming hotel!! they received us with a glass of champagne and croissants! the staff was super friendly and accommodating!! I will definitely stay here again! the room for two was clean and beautiful- I would have liked to have an outside window but other than that, great experience
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5-star value but not 5-star price! Helpful and friendly front desk, clean, quiet, amazing location.
Our trip was very last minute so we’re were not picky on where we stayed, just needed a room. However, we were pleasantly surprised with this boutique hotel! Oriana at the front desk was awesome! She helped us to get reservations at amazing restaurants off the beaten path, even got us in one that was all booked up already! The rest of the staff at the front desk was also helpful but she stood out as exceptional! The Roma were clean, linens were clean, bathroom was clean, the only complaint was that the bathroom sink knobs in our room were not fastened to the sink and were loose. Otherwise, everything from breakfast to the bar at night was perfect. Highly recommend this hotel for a great location, good price, and exceptional service staff.
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Great boutique hotel
Wonderful location..right on Grand via. Hotel staff were very polite and friendly. Food was very good. They have room service too. Would highly recommend. Easy check in&check out. Gran via has many shops restaurants. Madrid is a beautiful city.
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