Grand Wailea A Waldorf Astoria Resort

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8912 reviews

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  Meh—just ok this time

  I was not wowed, in fact pretty disappointed this time. I stayed here for a week the 2nd week of January and although the grounds are beautiful and every employee I encountered was fantastic, I was disappointed by “the little things.” First, I get to my room and 2 of the pillowcases had holes in them—one of them had 4 very visible large holes front and center on my freshly made bed. The duvet cover also had a hole and this was how my bed was made up all week. The bath towels were soft, but every single towel I used had a stain on it or some were in definite need of being replaced. Not what I expected from the high end Waldorf brand. My room had an adjoining room option and I think that contributed to being able to easily hear my neighbors tv and conversations. The tile floors in the common area make it very loud as people or bellmen are wheeling luggage, like every morning I was woken up at 530 hearing this! Disappointed that they now charge a lot for 1/2 day chair and umbrella rentals (last time I was here full day was included as a part of the resort fee). If you didn’t get to the pools the minute they opened, you wouldn’t get a chair. The servers at the adult pool were outstanding!

  Jan 28, 2025
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  Waldorf in Maui… is a Win Win !!!

  This place was always a lifetime bucket list travel destination for me and it was well worth the long flight to Maui, Hawaii. Maui is truly a majestic place and the Waldorf is good but you can see that this location needs to be updated a little. The staff at this Waldorf are the best as always and the food and service are always 5 star. I would like to recognize the following employees for excellent service. -Cale at the Valet -Rex bellman

  Jan 26, 2025
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  An amazing birthday in Hawaii

  We stayed at the Grand Wailea from January 12 to 18, 2025. Our service was impeccable from the moment we set foot on the property. Our room overlooked the garden with an ocean view. We splurged and made the most of our stay. From dinner at Olivine and Humuhumunukunukuapuaa to an amazing massage at the Kilolani Spa to a fun, relaxing day in a pavilion at the adult pool, we enjoyed every minute. Iho was wonderful as our concierge. A Molokini deluxe snorkel tour with Ali'i Nui Maui, The Best of Maui Tour including a trip to Haleakala crater with Polynesian Adventures, and The Road to Hana with Temptation Tours, her recommendations were spot on. We rounded out our vacation with a photo shoot at sunset with Tierra of @PacificDreamPhotography. She was so much fun and captured our personalities flawlessly. The photos turned out beautifully. This was a memorable way to celebrate a birthday. We so enjoyed it and can't wait to return.

  Jan 25, 2025
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  Classic Luxury for the Whole Family

  Our family of stayed at the Grand Wailea for 6 nights in December. This is our second time staying at the hotel, the first time being the year before. We chose to stay through New Years because there is a great fireworks show on New Years Eve at the beach. The previous year, the hotel definitely felt less busy, likely due to the Lahaina fires. Finding pool chairs was difficult, but didn't feel impossible. This year, the hotel was much busier. We were told they were at full occupancy and it felt like it. Check-in: The check-in this year was a little bit of a let down. Last year they offered orchid and kukui nut leis but the front desk said they stopped offering leis this year. The front desk staff know what they are doing and provide an expectedly excellent level of service. Daisy was a pleasure to work with and understood any of our concerns and requests. Room: We stayed in the Napua tower, which is hit or miss with views because it has a double loaded corridor. Some rooms face the beach while others face the hills. We ended up facing the hills this visit. The rooms are nicely updated and our room, a double queen, was well maintained. Every room has a balcony with a couple chairs and a table. A nice place to have a morning cup of coffee. In terms of amenities, the hotel has switched from travel size bottles to large bottles for shampoo, conditioner and body wash. This is my sons favorite hotel bath products. The hotel provides Nespresso capsules for espresso and two bottles of water in reusable Path water bottles. The room also has a small refrigerator. No tea was available in the room. An iron, ironing board and safe are available, as with any other hotel at this level. The TVs used to allow streaming from your phone, but they no longer support GoogleTV streaming. Wifi was decent. We were in a connecting room our first night and the neighbors had some younger children who were definitely jetlagged, meaning they were up and playing in the room at 5am. We addressed the issue with the front desk manager, Beau, who helped relocate us to a new room and provided us with breakfast for the remainder of our stay. We really appreciated the attention Beau gave us and the effort he want through on a busy holiday week to find us a better room. Cultural Experiences: The hotel has an activities desk near the tower elevators. They provide a calendar of free and paid activities including the E Ala E on New Years day, a great way to welcome the new year. There is definitely a sense of cultural sensitivity at this level, though my understanding is that the hotel has some issues with attempts to expand the property and adjacent burial grounds. Pools: Our kids love the pool and water slides. One plus this year is the water elevator is working again! Not the most exciting ride, but a unique experience. Two faster slides, a Tarzan swing, and a lazy river provide numerous ways to spend your pool time. There is a baby pool with a beach and a large activity pool with a volleyball net as well. The hotel also has a scuba pool where you can get a free introductory scuba session or take more advanced scuba lessons. Two casual dining options area available and pool wait staff make regular rounds through the pool area. An adults only pool area provides a quiet escape for those who need it. Dining: We enjoyed a dinner and several breakfasts at Humuhumu, and spent our daily Hilton Honors credits at Loulou, a grab and go counter stocked by Erewhon. Breakfasts at Humuhumu was a great buffet with a bloody mary bar on certain days and an omelette station every day. Our server Edison was extremely attentive, making sure or glasses were never empty and we had everything we needed. Dinner at humuhumu was great, but make sure you make your reservation via OpenTable as early as you can because it books up, especially for dining at sunset. Food was well prepared and delicious. There are other dining options on property including a Luau, Olivine (an italian restaurant) and they are expecting to open a Nobu on Spring of 2025. We enjoyed the Luau last year which was a great show with equally good food. The nice thing out their luau is your party has their own table. No sharing with strangers. We enjoyed the luau at the neighboring resort this time around, which was only a short walk from the Grand Wailea property. I would recommend either. Gym: The gym has all the equipment you would expect and a studio for classes. It was staffed during the day and busy pretty much all morning. Shops: The hotel has several shops including a Quiksilver and a hotel store. Everything is definitely overpriced but if you need something, you will likely be able to get it here or just walk down to the Shops at Wailea, a 5 minute walk from the hotel. Parking: Parking is expensive and valet only. No other options are available. The hotel has a feeling of classic 90's/early 00's luxury and, though understaffed, does a pretty good job of making their guests feel special. I understand the property is currently for sale, so we will see how it fairs in the coming years. If you want a more modern luxury experience, look elsewhere, but for us, this hotel has been almost perfect.

  Jan 25, 2025
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  Totally amazing resort!

  This was our 2nd time staying at this amazing resort and it did not disappoint. Our room was beautiful and comfortable. We enjoyed the restaurants too. Humu was by far our favorite. Our server Larry was great. He offered suggestions and details of the entrees and excellent wine choices. I wish I could remember the 2 hostess names but they were charming and welcoming. All of the employees we encountered made us feel at home and glad we were there. Can't wait to return in May! Hoping for an ocean front view :-).....

  Jan 25, 2025