Hotel Overview
Family: Kids 17 and under Stay Free. Kids 5 and younger Eat Free.
Walk barefoot through 40 acres, steps from Wailea Beach. Indulge at the award-winning Spa Grande and some of Maui's best restaurants. Your ultimate Hawaii getaway begins at the Grand Wailea Resort, winner of the AAA Four Diamond Award, 1998-2012 (14 years consecutive).
Located on the beautiful island of Maui - voted the Best Island in the World by the readers of Conde Nast Traveler - the Grand Wailea offers spacious beachfront accommodations designed for pure luxury and relaxation.
The Grand Wailea Resort features the best pools and water activities in Maui. Our Wailea Canyon Activity Pool is for the kid in everyone, with waterslides, rapids, a rope swing, and more. The nine pools on six different levels are connected by a river that carries swimmers along whitewater rapids and gentle currents. Wailea Canyon includes four jungle pools, four intertwining slides, a whitewater rapids slide, a Tarzan pool with rope swing, a sand beach, six waterfalls, caves, three Jacuzzis, an infant pool, the world's first water elevator, the Lava slide, Ana Puka slide, and a swim-up bar. The elegant Hibiscus Pool, reserved for adults, is a quiet retreat for sun and relaxation.
Voted 'Top 10 Spas in the United States' by CondŽ Nast Traveler and Travel & Leisure magazines, Spa Grande at the Grand Wailea is the best spa on Maui and one of the most luxurious resort spas in Hawaii. Spa Grande offers a wide array of treatments that reflect a balance between the traditions of the east, west, and ancient Hawaii. There is no Maui resort spa like it. It includes 40 treatment rooms in a 50,000 square-foot spa, the largest spa in Hawaii. It is famous for its exclusive Terme Hydrotherapy Circuit, a unique haven of water therapies featuring a Roman tub, saunas, cascading waterfalls, Swiss jet showers, a Japanese furo, and five specialty baths.
This award-winning resort is also near five championship, 18-hole, golf courses. Wailea Golf Club features three Maui golf courses, the Blue, Gold, and Emerald Courses, meticulously designed by the world's best golf architects. Discover some of Maui's best restaurants without even leaving the resort. From award winning restaurants like the HUMUHUMUNUKUNUKUAPUAA to world-renowned chefs like Alan Wong and his acclaimed AMASIA, the Grand Wailea Resort features a wide range of cuisine and casual dining options set in stunning Maui atmospheres.
And of course, just steps away from the Grand Wailea, is Wailea Beach, rated one of the best beaches on Maui and one of the top beaches in the world. Snorkel with green sea turtles. Kayak or stand-up paddleboard in Maui's warm waters. Or simply rent a cabana and watch a perfect Wailea Beach sunset. Whatever you desire on your Maui vacation, there is something for everyone at the Grand Wailea.
Location
Wailea - BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8882 reviews
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Dec 22, 2024Shifting from a beautiful luxury getaway to just another corporation
My family and I have had the pleasure of staying at Grand wailea for our family vacations for over 30 years. We always loved our time here and there's so many wonderful childhood memories from our time at grand wailea. There's been a very obvious decline in quality in the last few years. The front desk and concierge and valet (and basically the whole hotel) seems to be very under staffed. It's almost impossible to get in touch with anyone, including management when we were erroneously overcharged at our previous stay. The grounds seem to be going downhill without enough upkeep, while the prices continue to go up despite lack of improvements. Bougey prices without quality. For example, the hair drier in the rooms looked like they were from the 90s, and the previous huge selection of high quality toiletries have been switched to lower quality tubs of generic seeming selections. The saddest part is seeing the shift in the joy and pride of the hotel staff over the years. In previous years we used to be greeted by the kindest and warmest staff with leis and alohas. This time it took forever for valet to even come greet us to take our car (again not on them, as they are clearly understaffed). You see how overworked the staff are and despite this they continue to try their best to provide for the guests as much as they can. Tldr this hotel used to feel homey, welcoming, and a beautiful place for a relaxing getaway. Now it feels like just another corporation trying to get as much money as they can for the lowest amount of effort.
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Dec 22, 2024Top Notch!
Top of the line for me and my family. 7 of came for a vacation for Xmas break. They did not disappoint. Customer service at its finest. Always answered text communication no matter what the question was. Comfy beds. Full equipped kitchen. Short walk to the beach. Waterfall pool. And so on. Definitely coming back.
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Dec 22, 2024
Overrated!!
Stayed here for 6 nights and I highly regret it. The pools were super full of people who weren’t staying in the resort. We weren’t able to enjoy them because everything was super packed. They should establish a wristband system like most high end hotels do or find a way to make it more private. Paid a premium for a “beach front” and it wasn’t even close to the beach. The room was super outdated as well. Hopefully they fix these issues so we can come back in the future.
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Dec 22, 2024Not Hospitable
We had always stayed at the Hyatt Regency Kaanapali but wanted to try something different that we hoped would be part of our world going forward. The Grand Wailea is supposed to be part of the hospitality industry but there was nothing hospitable about the way we were treated during our one-night stay. Our party of 3 seniors seriously emphasized our need for 2 quiet rooms but were given 2 rooms next to the bar. This bar was loud and jumping till about 12:30am and we were livid. We called the front desk 3 times and there was no answer. The front desk and hotel management were completely indifferent and not owning what they put us through. After contacting Hilton corporate, we received an insulting, word salad of an e-mail from Beau Bennet, Front Office Manager asking that we give them another opportunity and stay again. The nerve. Never again
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Dec 21, 2024
Sadly Disappointed Parents and Child
My husband and I decided to treat ourselves and our daughter to four nights in Kona followed by four nights at the Grand Wailea in Maui. We paid over $1,200 per night the week before Christmas to stay at the Grand Wailea. We had heard such magical things, and decided to splurge on this vacation. To say we were disappointed is an understatement. When we arrived, there was no one to greet us. No lei. No shell necklace. Nothing. Instead, we waited in line for 30 minutes to check in at a severely understaffed front-desk. You could tell they wanted to help and they were nice, but they seemed so totally overwhelmed. After we checked in, we quickly started to notice a few things. You could tell that this place was truly magical at one point in time. The grounds and view are gorgeous. The pool/waterslides/etc. are great for kids. However, there is deferred maintenance abound. Rusted toilet stalls, dirty walls, elevators that bounced up and down, etc. And the staff seems genuinely nice and kind and like they want to help, but aren't always able to. My husband went down to the pool to relax for a bit while I unpacked. He tried to get a towel. He waited 15 minutes in line for towels, only to be told he needed to get a wristband first. "How do I do that?" Go wait in another line. 30 minutes passed. He got out of line, defeated. In the meantime, I was wiping out sand from the drawers and wiping down areas in the bathroom that were not clean. When my husband returned to the room to tell me about his experience, I said "It can't be that bad... Let's go check out the beach!" We walked about ten minutes from the hotel room to the beach, and when we arrived, we were greeted with piles of dirty towels everywhere, trash all over the beach, and a father helping his toddler pee on the walk-way. We tried to sit on a lounge chair. "No, you can't sit there. You have to pay $150 to rent the lounge chairs!" Well, okay then. We will move. Maybe we can rent a cabana. "How much is a cabana?" "Oh my" responded a very kind but embarrassed employee, they are $1,500." Then we went to the luau. Our server was wonderful! The luau was okay, but nothing special. My husband left his fancy sunglasses that I had gotten him as a gift on the table when we left. We asked where they would be if anyone turned them in. We were told security. We called security, and were told no one turned in sunglasses from the luau the night before. We asked the concierge. Nothing. We called security again. Nothing. As a last ditch effort to find them, my husband walked down to the luau the next night, and the folks running the luau were super helpful! One employee overheard the conversation and said "oh yeah... we found them last night and turned them into security." We called security again. Again, we were told that they didn't have them. One of the employees from the luau (which is run by an outside company) was kind enough to walk my husband to the security office to get to the bottom of it. After again telling him they didn't have the sunglasses, and after this kind employee insisted that he colleague turned them in the night before, the sunglasses magically appeared. Best case scenario, security is negligent and doesn't know how to do their job. Worst case scenario, they wanted to keep the sunglasses for themselves. Trust lost. The first night, we were kept up all night by a screaming baby/toddler in the adjoining room. We know hotels can't control this, so we don't fault them for it, but the walls are definitely thinner than we would have liked. They offered to switch us to another room, told me to come to the front desk to get the key, and to let myself in and return the key if we didn't like the other room. After I did all that, they then said that the family next door was leaving that day, so we decided to stay put. The next day we went downstairs to the casual restaurant that is supposedly specially curated by Erewhon. Great... We love Erewhon! Super excited to try the fresh juices on the photos adorning the walls of the restaurant. One fresh orange juice please. "Oh, we don't have that." "POG juice please." "Nope." "Okay, what kind of juice do you have?" "Dole, made from concentrate with other natural flavors." "Really, but this is Hawaii, and this is a store curated by Erewhon." "Sorry ma'am... we don't have any fresh juice." "Let's try the water elevator!" Nope... its only open a few hours each day, and has a very long line. Pool opens late and closes early. Waterslides close early. Disappointed child. On the plus side, the waitstaff at the pool was very kind and attentive. We got the impression, however, that the hotel has some kind of policy that penalizes the employees (maybe the timing of the payments or amount of the tips?) if the guests order through the app/code on the chairs as opposed to with the wait staff directly. I can't confirm this, but that was the vibe we were getting, so we ordered through them. The food was very good and the service was excellent! After a long day at the pool, we returned to our room with our arms full of pool floats (we had to buy at the store by the pool), sunscreen, books, sunglasses, etc. Everyone was exhausted after a long day at the pool the long-ish walk back from the pool to the hotel room. And, of course, when we arrive, the key doesn't work. I text the concierge. No response. My husband goes downstairs while I wait with our daughter outside the room. He waits in line at the front desk for a while, but the line is so long and isn't moving because now it is check-in time again, and again, they are severely understaffed, so he gets out of line. He manages to find another employee who sends up security to our room. "Sorry ma'am, the battery to the key reader is dead. I have to send up engineering to change the battery." "Mommy, where are all the gingerbread houses?" "I don't see them, let me ask." "Excuse me, where are the gingerbread houses?" "They are normally right here, but we aren't doing them any more." You could see the disappointment in their faces. And now I sit on my balcony with the very strong smell of weed wafting through the air from another room. "Mommy.. what is that smell???" Oh great! And the list goes on and on. My husband and I work too much and were really looking forward to this vacation. We stepped outside our comfort zone to stay at what we thought was going to be a magical property. In the end we were sadly disappointed. Or maybe our expectations were too high as we spent the prior four nights at Mauna Lani (Auberge property) in Kona, which was truly magical! Either way, if you plan on staying here, please know what you are getting yourself into. We did not, and now we are trying to make the best of our remaining time here by spending as much time off-property as possible.
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