Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4596 reviews
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Mar 30, 2025Excellent resort with great food, great service, and amazing staff!
This is the second time we've traveled to this resort. We've had an amazing experience both times. The staff is amazing, friendly, and accommodating in every way. The food and drink is top shelf for an all-inclusive. This resort goes the extra mile. KC
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Mar 29, 2025
Oh the Spa & Gym!
My anticipation as I reach the entrance to the Spa is almost uncontrollable. I open the door and enter a surreal, relaxing World far from where I was a moment ago. Soothing music, cascading water, exotic scents and a friendly, professional staff greeting me. I was greeted by name this day by Beatriz Ramirez, one of my favorites here. The Spa is exceptional with lockers of teak, and a shower set to music, with lights and different flows and temperatures covering the four seasons. A sauna, steam room, hot and cold pools, and Jacuzzis complete the experience. Drinks, healthy snacks, the Spa has it all! Incredible massage options are available. My favorite was with Shanti. The Gym is very well equipped and expertly maintained with music, a TV, and a manager. I am there three times a week. Overseeing the Spa, Gym and Massage is Silvia Velasco. She keeps it all running so smoothly. She has such well trained and just plain pleasant personnel. Maximum kudos to Silvia. Muchas Gracias. Guy.
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Mar 28, 2025
Top quality resort with incredible service
My husband and I have vacationed at a number of all inclusive resorts in Jamaica, Bahamas, and Mexico. Without a doubt, Grand Velas is the very best! We’ve stayed at the GV in Riviera Maya and just finished 6 days at the GV in Riviera Nayarit. The food quality, the service, the suites…all the very best. Our concierge Luis was simply the best - always looking out for us and ensuring we had everything we needed. Pool concierge Eduardo and adult pool server Gustov were also fabulous. A fantastic vacation that my sister and her husband have already booked based on my recommendation.
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Mar 25, 2025
Parents rejoice!
We just stayed at grand velas and it was an amazing 3 nights- service was impeccable and the food was excellent. We loved how we could spend time at the pool and then steps away was the beach if our daughter wanted to play in the sand! Both my husband and I felt so relaxed for the first time since becoming parents ( so for 4 years!) and we hope to return soon! Dulce, our personal concierge, was particularly amazing and we will definitely be asking to work with her again when we come next time!
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Mar 23, 2025A Good Stay, But Not Quite Worth the Hype
We recently stayed at Grand Velas, a resort often billed as one of the top high-end all-inclusives. While the overall experience was pleasant, it didn’t quite live up to the hype—especially considering the premium price point. The property is beautiful and well-kept, and the rooms were spacious and appeared recently renovated. The restaurants served good food, though nothing particularly memorable. The buffet was underwhelming, but to be fair, most buffets are. We were initially concerned about the advertised restaurant dress code, but there was no enforcement during our stay, so it’s not something to worry about. The pool area was nice, but like many resorts, finding a chair required being up very early. By 7:30 a.m., most loungers were already claimed. Staff occasionally walked through, but there was no real enforcement of the posted rules, which was frustrating. It’s surprising more resorts haven’t implemented a booking system to manage this. The staff was friendly and hardworking, as is typical of most quality resorts. Overall, it was a good stay—but given the high cost, Grand Velas feels more on par with other five-star resorts rather than standing out from the crowd.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.