Hotel Overview
Spend an unforgettable vacation enjoying the secluded, natural beauty of Mexico. Nestled between the white sands of Playa del Carmen and set in over 200-acres of protected mangroves, jungle, and cenotes, the AAA Five-Diamond Grand
Velas All Suites & Spa Resort is the ultimate all-inclusive resort. Grand Velas All Suites & Spa Resort offers you the best of the Riviera Maya, with over 1,000 feet of exclusive beach. Delight in the luxurious white sand and clear turquoise waters of the
Caribbean. The attentive staff will make sure you are continuously provided with refreshing beverages, gourmet snacks, fresh towels, and cooling shade. Enjoy relaxation as you lounge by the ocean and submerge in the crystalline waters of the Caribbean Sea
at this amazing resort. You can also enjoy WiFi throughout the resort’s common areas!
Grand Velas All Suites & Spa Resort offers a variety of activities and entertainment for family members of every age and every interest. All-inclusive indulgences include poolside and beach waiter service, non-motorized watersports, yoga, Pilates and tai chi
classes, a three-level infinity pool with ocean views, an adults-only infinity pool, and more. A supervised Kids Club (ages 4-12) and Teens Club (ages 13-17) will also provide a variety of fun daily activities to keep young ones entertained.
Surrender to blissful rejuvenation at the world-class SE Spa (fee). Surrounded by the lush jungle, the spa is a tranquil escape featuring 40 private spa suites, a beauty salon, boutique, and a menu of treatments inspired by the ancient healing
practices of Mexico and distinct world cultures.
From the delights of traditional cuisine to new takes on French dishes and Asian fusion specialties, eight gourmet restaurants led by world-class chefs offer an adventure for your taste buds, along with family favorites such as gourmet pizzas. Grand Velas All
Suites & Spa Resort also provides the luxury of 24-hour in-suite dining, snack bars, unlimited premium beverages in all bars, and trendy lounges featuring nightly entertainment.
All of the 539 spacious suites at Grand Velas All Suites & Spa Resort measure over 1,000 sq. ft. and are elegantly decorated with upscale furnishings. Suites are complemented by native artwork and feature deluxe bath amenities, plush bedding, flat screen televisions,
personalized butler services, and terraces with stunning views. Connecting suites are also available.
Location
Riviera Maya - BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5730 reviews
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Nov 16, 2024Amazing stay at Zen
Zen Pool is quiet and beautiful. Gabriel at the pool is beyond attentive, pleasant and helpful. Our concierge Santos Has been on point each day and Cucina De Autor was absolutely fantastic! Highly recommend staying in the jungle instead of the Ocean front rooms. The room service is always on time. The only negative is they don’t have enough outlets and ports in the room for charging. Otherwise it’s been an amazing trip!
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Nov 16, 2024Return trip
I am currently at grand velas for the 6 th visit. We are staying at zen building and I can honestly say my trip has been made more enjoyable because of the pool waiter Gabriel. He has honestly been so attentive and pleasant. Our concierge santos has also been very helpful and lovely. You must go to Autor for dinner it is sensational. All in all I can’t say anything negative about hotel except they could have more usb ports near the bed.
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Nov 13, 2024
Great Time at Gran Velas
Our experience at Gran Velas overall was excelent. I will preface it to the fact it was low season and quite quiet at the hotel. The service was immaculate. Very conscientious in all aspects. First impressions checking into the Grand Class was a little underwhelming. No great views or grandiose lobby. Check in was a little regimented but effecient. On arrival to our room we had deficient air conditioning - a neccessity at 35 Degrees and 90% humidity. They moved us to a new room with little inconvenience. The food was excellant. Make sure you book all your restaurant reservations well in advance of your trip or you will be eating at 8:30 to 9:00 PM. Again the retaurants were fantastic - all of them. Because it was off season there was never a problem with chairs around the pools or beach. It may be different during high volume times. Coming from other all Inclusives tipping was a little confusing but after figuring it out it was a better set up. At the end of each meal/pool service/bar service you are presented with a zero balance bill with a place to leave a tip. No more tipping every drink at the bar. A nice touch. We had some excellant service from Daniel and Donata at the Grand Class adult pool. Bringing our favourite drinks before we even sat down and ensuring we were comfortable all day. This is definately not the typical all inclusive. The food and dining options were similar to an exclusive restaurant. The pools and service were not the usual line up and load up. Just refined and peaceful. Really comfortable and elegent. We spent most of our time at the adult pool in the Grand Class so it may be a little more lively in the larger pool at the Ambassador. The Zen pool is described as a jungle like setting. It is but it is also quite small and tranquil relative to the Ambassodor pool. The beach was okay - not spectacular. Great fine Caribean white sand. No waves if you like to play. Great for little ones. A little rocky in places to go out in. No snorkelling to speak of. Most of that is off of Cozumel - a ferry away from Play Del Carmen. To preserve the beach they have erected large concrete strips out in the ocean (all the nearby reorts have done this in this area). Unsightly but probably a necessity to preserve the beach. The workout facility was adequate. Mostly treadmills with the odd elliptical and one spin bike. Strength training with machines and dumbells. No real free weights. There is the odd aroma that floats down the resort from the north. Its variable and occasionally strong. Not sure but suspect and heard its sewage from Playa Del Carmen. No fault of the resort but it is a little putrid and offputting at times depending on the breeze. Overall as shown would highly recommend the Gran Velas as a high end all inclusive resort. Loved our time there.
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Nov 12, 2024
Incredible resort
This was the best of 8 different All Inclusives we've gone to. Everything was amazing, particularly the staff at the pool, Hemi, Alberto, and Ceasar, were just amazing! The food was outstanding in every resteraunt. The room also was outstanding.
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Nov 05, 2024
Incredible hospitality at Grand Velas
We had an incredible time at Grand Velas. My four best friends and I have traveled the world and we all agree that we’d be hard pressed to beat the hospitality at Grand Velas. Everyone we came in contact with was more than polite — they were kind, gracious, immensely helpful and a true delight. In particular our personal concierge, Jorge, and our favorite beach attendant, Daniel. Additionally, each meal on property was consistently delicious. From the more casual breakfast options to the Michelin-starred dinner restaurant. The food was all 5 star worthy. I would absolutely come back!
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.