Hotel Overview
Spend an unforgettable vacation enjoying the secluded, natural beauty of Mexico. Nestled between the white sands of Playa del Carmen and set in over 200-acres of protected mangroves, jungle, and cenotes, the AAA Five-Diamond Grand
Velas All Suites & Spa Resort is the ultimate all-inclusive resort. Grand Velas All Suites & Spa Resort offers you the best of the Riviera Maya, with over 1,000 feet of exclusive beach. Delight in the luxurious white sand and clear turquoise waters of the
Caribbean. The attentive staff will make sure you are continuously provided with refreshing beverages, gourmet snacks, fresh towels, and cooling shade. Enjoy relaxation as you lounge by the ocean and submerge in the crystalline waters of the Caribbean Sea
at this amazing resort. You can also enjoy WiFi throughout the resort’s common areas!
Grand Velas All Suites & Spa Resort offers a variety of activities and entertainment for family members of every age and every interest. All-inclusive indulgences include poolside and beach waiter service, non-motorized watersports, yoga, Pilates and tai chi
classes, a three-level infinity pool with ocean views, an adults-only infinity pool, and more. A supervised Kids Club (ages 4-12) and Teens Club (ages 13-17) will also provide a variety of fun daily activities to keep young ones entertained.
Surrender to blissful rejuvenation at the world-class SE Spa (fee). Surrounded by the lush jungle, the spa is a tranquil escape featuring 40 private spa suites, a beauty salon, boutique, and a menu of treatments inspired by the ancient healing
practices of Mexico and distinct world cultures.
From the delights of traditional cuisine to new takes on French dishes and Asian fusion specialties, eight gourmet restaurants led by world-class chefs offer an adventure for your taste buds, along with family favorites such as gourmet pizzas. Grand Velas All
Suites & Spa Resort also provides the luxury of 24-hour in-suite dining, snack bars, unlimited premium beverages in all bars, and trendy lounges featuring nightly entertainment.
All of the 539 spacious suites at Grand Velas All Suites & Spa Resort measure over 1,000 sq. ft. and are elegantly decorated with upscale furnishings. Suites are complemented by native artwork and feature deluxe bath amenities, plush bedding, flat screen televisions,
personalized butler services, and terraces with stunning views. Connecting suites are also available.
Location
Riviera Maya - BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5768 reviews
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Dec 19, 2024Disappointed with the Value for Money and Sales Tactics at Grand Velas Riviera Maya
My wife and I recently stayed at this resort, and while we managed to enjoy our time, the overall experience left us disappointed, especially considering the premium price. Pros: Excellent Staff: The staff were wonderful, as is typical in Mexico. Their professionalism and friendliness were consistent with the exceptional hospitality we’ve experienced in the country. Good Time Overall: Despite our reservations, we were able to relax and make the best of our vacation. Cons: 1. Price vs. Value: Compared to other resorts like Hyatt Ziva and Hyatt Zilara, Grand Velas simply didn’t deliver. It was significantly more expensive, but the facilities, services, and overall experience didn’t justify the high price. 2. Unimpressive Infrastructure: The resort’s infrastructure didn’t meet expectations for a luxury property. For instance, the lobby we stayed in – supposedly the best of the three – felt dull and lifeless, not even Christmas decorations. It lacked personality, welcome drinks, or any kind of ambiance; just stark white walls and an uninspired atmosphere. 3. Uncomfortable Sales Tactics: One particularly negative aspect of our stay was a one-hour presentation we were invited to attend. While they offered us a $300 gift card as compensation, the purpose of the presentation was to push an offer to prepay for future vacation days at Grand Velas to "avoid price increases and inflation." This financial commitment involved hundreds of thousands of dollars, and we were pressured to make a decision during our stay to secure what they called the "best offer." The experience was highly uncomfortable and left us feeling frustrated and disappointed during what was supposed to be a relaxing vacation. 4. Negative Wedding Department Experience: We initially planned to have our wedding at Grand Velas, but after dealing with their wedding department, we decided to go with another venue. The experience was frustrating—staff played games, were dishonest, and failed to provide the transparency and professionalism we expected for such an important event. This was a major disappointment, and we would strongly advise others to consider alternative venues for their weddings. 5. Lack of Character: Compared to Hyatt Ziva and Zilara, which offer vibrant atmospheres and engaging experiences at a much lower cost, Grand Velas felt uninspired and overly subdued. Bottom Line: While Grand Velas Riviera Maya has some positives, its high cost, disappointing infrastructure, uncomfortable sales tactics, and frustrating wedding department experience made it a less-than-satisfactory choice. For better value, livelier settings, and equally excellent service, we recommend Hyatt Ziva or Zilara instead. As for us, we won’t be returning to Grand Velas. Names worth mentioning for excellent service: at the buffet: Angel, David, Erniesto, Antonio, and Nancy. The beach beds service: Mario, David, and Edgar. And room service: Carlos. Thank you very much guys 🙏
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Dec 17, 2024Luxury hotel
The customer service at the hotel is a top notch. Stayed at Ambassador suite. The room was spacious and had great views from the balcony. Food was delicious. Went to the Spa and the experience was unforgettable. Highly recommend this hotel!
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Dec 15, 2024
Incredible experience
Excellent staff at the pool , beach, and restaurants . Especially our concierge Jose was amazing. Food was delicious . Pool was huge and family / kid friendly . Beach was gorgeous and the white sand was easy to walk and play volleyball and other sports
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Dec 15, 2024
Unforgettable Experience
Grand Velas is breath taking, relaxing, and fun. TOP NOTCH service provided by wonderful people. Jose Zavala was the best concierge that I have ever had the pleasure of meeting. On the second day of our trip I got a herniated disc and he helped me get a doctor to my room, had amazing Italian food delivered, and was always checking on me. The employees at Grand Velas is what makes the experience unforgettable. Reuben, waiter at the pool, was SO MUCH FUN! We decided to sit at the pool even when it was cloudy and rainy because we knew Reuben would make us laugh. The grounds are meticulously kept; however, it’s the employees that will have me coming back!
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Dec 15, 2024
Customer service
Customer service throughout the resort was impeccable! From our welcome with Rosario who was very sweet, the entire restaurant staff at Aluve where they remembered our names and order preferences daily, then there was our concierge, Jose Zavala who was the most attentive and Informative during our stay.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.