Hotel Overview
There is something for everyone at Grand Sirenis Riviera Maya! Discover hidden Mayan ruins, people-watch at the swim-up bar, sunbathe by the pool or relax at the spa. All of this and more is possible at Grand Sirenis Riviera Maya. You will find many activities to ensure fun all day long: dance lessons, snorkeling, a mini-club, beach volleyball, billiards, and more. Enjoy great entertainment into the evening hours with spectacular shows that rival the best theaters.
Let your senses come alive and taste the flavors of various cultures merged with the exotic atmosphere of the Riviera Maya. Enjoy a great selection of dining options in ten restaurants, each one offering an authentic and unique atmosphere. Sip a cocktail or enjoy ice cream at one of the various bars and snack bars located throughout the complex.
Relax and find a balance between soul and spirit at the spa offering the most incredible sensations of health, relaxation, and well-being based on a blend of nature's four elements.
Location
TulumProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
24605 reviews
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Dec 28, 2024Juan and Idaly in building 18 bar
Juan and Idaly do a great job in the building 18 bar. Both of them are very professional and make great drinks. The conversations are fun and it is always a great time. They made me an array of drinks during my visit and they were not only delicious, but also very visually appealing. I definitely recommend giving them a visit.
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Dec 28, 2024
Hotel bicycle tour
Cecilio hernandez the guide for the tour was the best so far, really friendly, knowledgeable, informative, we saw cenotes, lots of local wildlife, the botanical gardens, I don't know how we fitted everything in, it was so much more than we ever suspected,
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Dec 28, 2024
Great ride
Great tour with unexpected experiences and trails that you typically ally cannot access. Saw cenotes, botanical gardens, trails that needed to be unlocked to be able to access. Learned a bunch and our tour guide Cicilio was hysterical and informative. Would fully recommend!
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Dec 28, 2024Don't go we are here now
Review Pros: Staff: The staff is polite, hard-working, and tries to make guests happy despite being limited by the rules and policies of the resort. Food: Breakfast: Excellent variety, including gluten-free options for my wife. Fresh fruits, eggs, yogurt, cereals, cold cuts, cheeses, waffles, pancakes, crepes, and bacon. Lunch: International cuisine with a wide selection of fresh fish, chicken, beef, made-to-order pasta, pizza, fries, burgers, hot dogs, and a good variety of desserts The coconut ice cream is a standout. Dinner: Similar to lunch, with some variety. There are plenty of options for different tastes. Room: Air conditioning works well, and water temperature is consistent. The room is clean, and the staff is friendly. Renovations: The resort is under renovation, and areas that have been completed are starting to look very nice. Kid’s Club and Entertainment: The kids' show starts at 8:30 PM, followed by the main show at 9:00 PM. A nice range of entertainment options. Cons: VIP Exclusivity: While the chocolate tasting event was advertised as being open to everyone, upon arrival, you were told it was for Club members only. This was not clarified in the itinerary, leading to confusion and disappointment. A la Carte Reservations: All early seating slots were reserved for VIPs, despite trying to book a long time in advance. This was a major issue, especially since your wife suffers from low iron and blood pressure and needed earlier dinner times. It felt unfair that only Club members had access to desirable dinner times. Room Maintenance: Multiple issues with the rooms: non-functioning shower heads, soap dispensers not working, slow drainage in the shower, and a sliding glass door that didn’t lock. You requested repairs, but they were never addressed, which is concerning for safety and comfort. Facilities and Renovations: While renovations are ongoing and some areas look good, the parts of the resort that are not yet updated feel dated, and the maintenance issues in your room detracted from the overall experience. Clum members Restrictions: The VIP policies (e.g., early reservations, restricted access to certain activities) were frustrating, especially when they were not made clear in advance. It felt like the resort catered more to VIP guests, which created an exclusive and sometimes unwelcoming atmosphere for regular guests. Summary: The resort has some good qualities, particularly the staff and food offerings, the club members' treatment issues, and lack of attention to maintenance made for a disappointing stay. The fact that the resort didn’t clearly communicate the club members' restrictions beforehand added to the frustration. Hopefully, with ongoing renovations, the experience will improve for future guests, but for now, there are some significant issues that need to be addressed.
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Dec 27, 2024
Excellent Steakhouse Inclusive Dinner
Service was excellent, very accommodating, chorizo, chicken, burger and fajitas were very good. Wine was nice, appetizers were small so you could try a few different things. Highly recommend if you’re at this resort, got a reservation night of!
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.