Hotel Overview
Location
Punta Cana - BeachProperty Information
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Hotel Details
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This property does not allow Spring Breakers and/or student groups.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
14858 reviews
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Nov 22, 2024Service
This hotel is a not Worth it and being a member and associated to the resort I get treated like a dog the manager from the bar, Mr. Jonathan Slams the bottle when you asked for a request. Because I only drink one type of liquor and they do have it. But for him is an issue. My uncle to buy membership just like my mom and the first day we get there we waited about five hours for a room. Get treated like dog. The person that supposed to help us out being a member here, Mr. Angel did not help out at all gets missing does not show face does not ask how we doing. Does not text or call you in the morning to see if you need something. What type of service do you provide, been member here for a while. I already had spoke with my mom and my dad and I already told him to sell it their membership because it’s not worth it first time in history I get treated like a dog like I’m not worth my money Like I’m not paying my money
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Nov 19, 2024Don’t be fooled!
Please be aware when going to this resort. My first day when I walked in I immediately dreaded coming to this hotel. The rooms are soo outdated. The bathroom has rust everywhere. The sheets and mattress are so old that there are food crumbs on it and red stains. The second day here the sheets were changed and they are so dirty. We requested for the sheets to be changed and nothing was done. The pools are nice but if you are looking for a nice hotel Room Please don’t come here! This is definitely not a 5 star.
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Nov 18, 2024Fab holiday
We have been here nearly 2 weeks( flying home tomorrow) and have had a great time ROOMS We stayed in room 4614, a little tired. The room maid has been excellent ( sorry, I don't know her name) RESTAURANTS The buffets can get a bit hectic. We only ate in these twice on an evening. The al a cartes were superb. We tried all of them apart from the Raw Bar. LOBBY BAR This can get very busy and the staff work very hard to fulfil the orders. STAFF We would like to say thank you to the following staff who made our holiday so enjoyable. Ruth in the lobby bar Mario in the lobby bar Alexandria in our concierge Joanne in the saono restaurant
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Nov 18, 2024Great family resort! We enjoyed our week very much. Food was very good, beautiful beach, good service, clean, nice room.
Great family resort, we enjoyed our stay! Good food, nice room (had a couple minor issues but promptly addressed when brought up to the concierge for our section). Friendly service (only 1-2 specific bartenders often said out of drinks that required more effort aka blending)), clean, great entertainment, beautiful gardens, good coffee shop, unlimited a la carte restaurants good food, excellent & friendly reception desk service from Sandy! Only complaint was after checkout experience with the courtesy shower: manager was not very warm, other families came into the shower room with their key while ours was using it, not enough clean towels, all but one shower out of service and no hot water or shampoo or soap.
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Nov 18, 2024
It is what it is
Me and my wife have just got back from the grand sirenis. This was our second time back and nothing as really changed a few great members of staff. Blondie is a great lad and a new member of the family. Room service really needs a shake up and we found them to be lazy and didn’t do much no tips left. Buffet staff was lazy as well wife had to get knifes and forks. But that sort of thing doesn’t bother us. When you hear how much these guys are paid for what they do you’d understand. We always tipped staff for a good service to show our appreciation and it was greatly appreciated. Tipped the ground keepers and entertainment staff. All in all a holiday is what you make it not where you are. Keep up the good work
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.