Hotel Overview
Several VIP areas will offer you exclusive, private services that include platinum lounge access with continental breakfasts, premium beverages, private poolside service, 24-hour room service, and more.
When you've worked up an appetite during the day, you'll enjoy options from a variety of delicious restaurants, both a la carte and buffet. Tempt your taste buds with flavorful international and local cuisine, including Italian, Mexican, Swiss, and Asiatic. Craving a drink? A unique, refreshing beverage from one of 17 bars is sure to strike your fancy.
Take advantage of tennis or paddle courts, or try your hand at some non-motorized watersports while the kids play at the Daytime Mini-Club, complete with an outdoor patio, games, and a house club. While you enjoy nightly entertainment at the Princess Theater, kids ages 4 - 12 can mix and mingle with one another at their very own club, theater, or video game room. Teens ages 13 - 17 will love getting together at the Teens Club.
With 12 swimming pools, a fitness center, spa, and a beach only a minute away, you'll fully enjoy the luxury and excitement of the Grand Riviera Princess.
Location
Riviera Maya - BeachProperty Information
{{title}}
Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13130 reviews
-
Dec 02, 2024Beautiful resort! I highly recommend! We stayed here for one week in the platinum section and it was worth it!
We stayed in 2 rooms in the platinum section and it was well worth it, however on the last day we did notice mold on the wall in one of the rooms, there was a damp smell and we told the staff. It is so much quieter in this section and it is right by the beach. There are a lot of coaties but they leave you alone if you don’t have food with you. I do recommend eating at the chill out one night so you can have access to that beach, but anywhere on this beach is beautiful, it is by far the nicest beach I’ve seen in Mexico. The one downside is the food is mediocre, the buffet is so loud with hundreds of people eating and kids crying, etc. I recommend the à la carte restaurants. The service was wonderful, the grounds were beautiful, and the entertainment was great.
-
Dec 01, 2024Couldn’t wait to leave.
While the grounds are maintained very nicely it’s the only good thing I can say about this resort. Please guard your items and use the safe in your room for valuables. Hotel is extremely dated and really needs to be upgraded. The furniture in our room was very old and worn. Bed was uncomfortable and had a very bad smell. Our shower consistently leaked all over our bathroom floor. We called down to complain about it and they said they would fix it however they never did. Several outlets and lights in room did not work. This is very dangerous when your floors are marble. I fell pretty hard the first night there and developed a pretty big bruise on my leg. Plus there are a lot of leaks when it rains. Ate at several restaurants and the food was awful. We ate at the Mexican restaurant one night. The food was terrible. I ordered fajitas and the chicken was very dry. I never even received tortilla shells for my fajitas even after I asked a few times for them. Buffet is dirty. I had spilled some water on the place mat and went to wipe it off with my napkin. Napkin turned brown due to a dirty placemat. They also have an animal called a Coati (cross between a monkey and a raccoon) which will steal your things by the pool. It stole our shirt and a pair of sunglasses. It’s constant, & while they are very cute, it’s annoying and you can’t relax. So many nicer places to stay. I do not recommend this resort.
-
Dec 01, 2024Great Getaway
I stayed in the Platinum on the Grand Riviera Princess side. The room was very spacious, comfortable bed, private balcony. Great service and very friendly staff - especially Ady, Celsa, and Salvador. Tennis lessons were a great addition with an excellent instructor, Jose Alfredo.
-
Nov 29, 2024Winter Sun
Grand Riviera Princess Hotel is very dated and nothing like the TUI photos. Roof leaks everywhere when raining, and generally very tired looking. Layout, facilities, and especially staff, are very good. Plenty of pools and sun beds. Restaurants generally pretty good particularly Italian and international. Overall a very nice hotel, just really in need of a major refresh.
-
Nov 28, 2024
Had a great time here, big shout out to staff members "ADY & CELSA" for making our holiday by the Platinum pool area so memorabl
We stayed here for our 2 week stay, we had a problem with our room when we arrived but we where moved to a much nicer room by a great customer service team which their names slip my mine but the young ladies name started with A and was extremely helpful. We spend most of our time at the Platinum pool with the Fantastic... ❤️🍸 ADY & CELSA 🍹❤️ .... both ANGELS 😇 with a great sense of humour and attention for detail second to none. All the Staff at the resort where fantastic and couldn't do enough for us. The Entertainment at the shows where really really good very professional and the costumes lighting and sound was great, food very good, drink strong unless you ask for less alcohol, wildlife fantastic I could watch them all day. We would recommend staying here just pick the right configuration for your accommodation (regular,swim up, Platinum stay, villa stay or family club, we stayed at regular deluxe with a Platinum area upgrade which was great as we wouldn't have met ADY & CELSA whom both definitely made our holiday xx thank you LADIES xxx
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.