Hotel Overview
Grand Palladium Vallarta Resort & Spa offers Apple Vacationers Exclusive Perks! Enjoy perks like FREE extras, upgrades, and discounts you’ll only receive by booking with Apple Vacations. Please note, not all reservations qualify, so please read all conditions to see if you are eligible.
The 24-hour all-inclusive Grand Palladium Vallarta Resort & Spa is located in a paradisiacal haven known as Punta Mita, a mini-peninsula at the southwest point of Riviera Nayarit. The resort is surrounded by lush vegetation in front of a private beach with fine white sand bathed by the crystalline waters of the Pacific Ocean.
420 rooms are well-appointed and include balconies or terraces. Ocean-view rooms and junior suites are also available.
Guests who opt for the Family Section can enjoy an exclusive suite area, private lobby, restaurant, bar, lounge, and entertainment area. Additional amenities include a heated pool with a reserved beach area and waiter service, family host concierge, priority restaurant reservations, special turndown service for children, 24-hour room service, personalized mini-bar, VIK welcome kit for kids, free entrance to all wet areas of the spa (adults-only), and more!
The resort has four delicious à la carte themed restaurants (Mexican, Asian, Grill Steak House and Mediterranean cuisines) and two buffet-style restaurants. Enjoy thematic open-air dinners at night with enticing entrees like Spanish paella and succulent barbecue, and a great selection of drinks available at any of the seven bars.
The Baby Club (for children between 1 and 3) and the Palladium Mini Club (for children between 4 and 12) are just some of the splendid entertainment options we offer so kids can enjoy themselves and interact with other children their own age and from other parts of the world.
Zentrophia Palladium Spa & Wellness offers a unique opportunity to unwind and relax with a complete wellness experience. In addition to offering exclusive and personalized services (fee), it also features a gymnasium with modern facilities. Spend your days snorkeling in Banderas Bay, sunbathing at any of the four pools, or golfing at an internationally-known course in the area. Breathtaking landscapes, ample gardens, delicious dining, fun facilities, a relaxing spa. Live nightly shows and top-notch services are yours. All-Inclusive, Palladium Style!
Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds an EarthCheck Award, as well as Bronze Certification from Green Globe.
Location
Riviera Nayarit - BeachProperty Information
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Hotel Details
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13491 reviews
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Dec 31, 2024Not a 5 star hotel
There was blood on the sheets when we checked in. The beds are very uncomfortable and the drinks are watered down. The food is good but getting reservations for a group of 6 is very difficult.
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Dec 31, 2024Christmas vacation
Had a great Christmas trip, good food, beautiful resort, good night show, especially kids show, friendly staff.
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Dec 29, 2024
One and done
We booked Grand Palladium through WestJet Vacations which we had no prior experience with, both the airline or WJ Vacations. Pros There is ample food offered through one buffet style restaurant most of the days, The grounds/environment/pool/beach are good amenities Several Kids Club for a 4 year old where there were crafts and fun to be enjoyed POP team who are entertainers were a breath of fresh air. The pinata party was fun and it was the highlight of my trip watching the kids try to break the pinata The way the resort was decorated was festive and inviting Majority of staff is friendly Our bed and room were comfortable Water was always available in our rooms Cons Alcohol variety and quality (well drink level for alcohol. There was only one red wine offering. No other options to choose from. There were three beers options: a light, dark and Dos Equis). There is a tequila tasting activity. The tequila offered was low end options. It would have been excellent to highlight and share quality tequila with clients since we were in Mexico. The mini bar offerings were sad. Food (too many food options at the buffet, difficult to execute all those food offerings well, it was hard to find vegetarian food that had not been cooked with lard or animal fat or mixed with meat or cooked on a surface that just had meat cooked on it). We had to seek out information to learn how to book specialty restaurants. The policies on how seats are released is helpful info and worth putting in the app. While the app states that Terrazo is open for dinner and temporarily closed for breakfast, it offers burgers and hot dogs every day. However, apart from some warmed cheese Whiz and chips and occasionally French fries, there is nothing vegetarian, so if you are hungry you must go to the buffet. It would be good to update the app that Terrazo offers some lunch. Service (more often than not, staff did the bare minimum. One night at Terrazo, we were seated at a 3 person table. There was no place setting for my child. I waited for staff to notice and rectify themselves and finally had to ask for cutlery and a placemat. Even then, a drinking glass wasn’t not provided because I had not specifically asked for one). I had to be very explicit in what I wanted. I would order one water and two tequilas and received 2 waters and no tequila). It was hard to get a spoon, or a drink at the buffet. Staff was more focused on clearing tables than offering drinks. As well there were line ups to get into the restaurant half the days when we showed up for breakfast. Navigating the buffet was painful particularly when it was busy. It was full chaos trying to assess what you wanted to eat and then find a coveted plate to stand in line. While you are encouraged to use the Grand Palladium app, it does not supply you with all your needs and there are communication gaps. See comments about Kids Club above. As well one day we went for lunch at the buffet were told it was closed. We could get a snack somewhere else. This would have been valuable information to put in the app for that day so customers could make different plans. It might also have been valuable to augment the signage in front of the restaurant that displayed the hours the restaurant was opened. We booked a panoramic ocean view room and while there was a view of the ocean, it was not panoramic and only one person could fit on the balcony at one time comfortably. The property is not accessible (no elevators) so if you are not mobile or use a mobility devise, you might struggle. Music is played very loudly and very often in the pool areas, theatre, etc. I found the sound too loud in the Sports Bar and the Theatre. There is a sewage issue where you can smell sewage intermittently at various parts of the property Public bathrooms were not all in good repair, particularly by the pool where there was a toilet without a seat and there was an entire toilet missing without signage. Unclear policies in regard to use of the Kids Club (for example, it wasn’t until day 3 of our 7-day trip we learned that we could use the kids club for 3 hours per day for our child and learned how to make a reservation). Line up for breakfast Nescafe self-serve coffee stands were constantly broken, and we wanted to use it because it was so difficult for us to get someone to serve us drinks. This was consistent and why it was more enjoyable to go to one of the specialty restaurants. I learned from the app that there was a premium drink package, but no one attempted to inform or upsell me and I did not understand how to access it, if we wanted to. This was the same scenario for the Family Selection. Apparently there is a special area for families at this resort. We were a family and did not stay there, and no one offered to share about this special service or offer us this option. Activities. We learned nothing about activities that we could have participated in offsite or nearby. We wondered how to access that information. Apparently, we had a concierge but never met them. Tips for guests You will navigate better if there is a male figurehead in your party and ideally a Spanish speaker. The hotel recruits taxis to take you to wherever you want to go. We chose to go to town one day and read the sign that it would cost us $790. We confirmed that price with the taxi stand host we informed us which taxi to take. Upon exit from the taxi, we were told we owed more money. We agreed to $790, not $1050. By this point in our vacation, we realized no one cared at the rest and there was no point to trying to talk about what happened. Don’t use the ATMs in the lobby if you can help it, the fees are too high, and you don’t know how much until you make the transaction. This property was presented as an LGBTQ+ friendly property; however, I found that it was not good for an all-women interracial couple who don’t speak Spanish. Some family’s needs were prioritized over others, based on whether they had a man in their party or spoke Spanish. I would not recommend this resort, but we did feel safe and had some sun and relaxation. Tips for the resort Do better. I shared some of these issues when I was staying. Palladium has a lot of work to do to improve their service quality and offerings and fix their sewer odor beside the amazing hanging swings that are often empty because no one can stand to swing with that smell for more than 5 minutes. I would start with rectifying, ‘how can I be in Mexico and visit a resort where I need to pay extra for decent tequila?’
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Dec 29, 2024
Disappointing at check in and otherwise
We booked 2 rooms for Dec 26 - Jan 2. One room for our son and his family in the Family Selection area, and one for us with an ocean view near the adults only pool. At check in, they pushed us hard to change our ocean view room to a Family Selection room, telling us that we would not be able to eat with our family at the “exclusive” Nest Restaurant or go to the private beach reserved for Family Selection guests. We reluctantly changed our room per their suggestion and paid an extra $1,000 for our week stay. It turned out that The Nest Restaurant was not good and our whole family ended up eating at the other property restaurants which were just okay. The “reserved” private beach was accessible by all guests at the resort, not just Family Selection guests, making it just as crowded as any place on the resort’s beach. The other thing is that there are not nearly enough beach and pool loungers. And, even if you put your towels out at 6am to try and save places, other guests move them and you are still without after breakfast. Because we were a group of 6, this made it impossible to sit together. Another issue was that as you walk through the property, there are areas that smell of sewage. I can’t recommend this resort. Maybe if you’re a couple and stay in an ocean view room near the adults only pool, stay when it is not a holiday, and realize that the food will be just okay. The buffet is best because it has options and the tacos are really good.
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Dec 27, 2024I love Julio
I give Julio at the Hemingway bar a 10/10. Honestly an amazing person and great bartender. Went above and beyond for me and my girlfriend for our drinks and giving us an amazing experience at the resort. We came back to the bar every night because we loved the atmosphere and met some great people there. I do give the resort a 3/5 because I think there are things that need to be fixed. The most important things were the quality of food and living. I think that for the price of staying here I expected a little more and I think that anyone staying here deserved more than what is offered. Simple things live the TV not working or the ac in the rooms sounding like a jet engine or not working at all some nights was weird. Honestly, I wish there was more Mexican food available. I think they put too much focus on international dishes for familiarity of guests that they forgot why guests came to the resort - to experience Mexican culture, including food.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.