Grand Oasis Cancun - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17297 reviews

• 

  Omar is the BEST!!!

  We came here for our honeymoon and we were not disappointed. Omar (Coyote Bites) was an absolute beauty, he went above and beyond!!!! We were so happy with the positive energy & great service. Seriously, we were so grateful. Highly recommend.

  Jan 17, 2025
• 

  Literal poo in the hallway

  Let me say this first up: If you want that 5 star “all inclusive” treatment, do NOT stay at the Oasis Grand Cancun. At check in we were not given any information about how to navigate the place or that half the restaurants were not actually “inclusive.” We were provided a QR code that didn’t work. WIFI only worked inside the building. The whole place is a giant maze that lacks any useful direction. The mediocre restaurants we (were) allowed to dine in were comparable to Village Inn here in the States, or Panda Express. No, I would even rate Panda Express as the more desirable food choice here. I understand now that tipping would have been appropriate at EVERY kiosk & restaurant in the resort. Some of the inclusive food stands were all the way on the opposite of the resort from where our room was. Most of the servers had a scowl and rightly so since we uncultured swine forgot to tip, and by “we” I mean ALL of the guests. (We did draw funds from the ATM so we could tip Ricardo at the MahiTako, where they served rice-a-roni. It would behoove the front desk to remind guests to tip at check in, for those of us who have never been here. Now for the room. It was dirty and wayyy outdated. The bathroom was deteriorated & felt dirty. (see pics, & the video of the roach crawling across the floor while I was on the toilet) I know that wasn’t the housekeeper’s fault and we left a tip anyway but gross. Now for the piles of human feces in the stone lined hallway, not kidding, a giant turd that some poor soul had dropped, mid morning, IN the hallway, and a few feet further, a second turd, that someone had stepped in and smeared a few designs further down. It was there in the heavily trafficked area for several hours and when it was finally cleaned up, it wasn’t really cleaned up because the stains were still there when we checked out the next day. And now for the beach. We were clearly placed in the old section of the hotel zone. Because the beach was a narrow strip of sand with a 2 to 3 foot cliff you had to climb down to get to the water. They don’t comb it at all as there were cigarette butts & trash everywhere. The pictures show the tops of people’s heads who were down by the water, illustrating my point. So if you can get past all of that you can enjoy a nice day there as long as you arrive at sunrise to stake your claim. Other than all of this, the birds on the property were beautiful, the koi pond was delightful, the pools looked pretty. Also, the presentation that we agreed to attend for the cheap price for the hotel, was a waste of an entire day. The company (Monster) that did this was separate from the hotel, but it’s sad that this hotel is affiliated with these people who say you have to attend a 90 minute presentation to get this deal, and if you don’t attend, they charge you double for your room. They wasted an entire day of our vacation with this bs presentation where they took us offsite 30 minutes and back to another resort where they aggressively try to push you into buying a condo for 4 hours. Anyway if you just want to party, eat cafeteria food and drink cheap liquor all day, Grand Oasis Cancun is the place for you. If you want peace & relaxation, and no feces lined hallways, go to Garza Blanca down the road. Thankfully you can order mj for delivery at the 420Cancun website .

  Jan 14, 2025
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  Lousy food for 4 star promises

  The resort is huge and well appointed But not being in the top Tier the 13 odd restaurant's were inaccessible you paid Additional Fees per person This amounted to what would be the cost of a full meal and not a supplemental Fee for a specialty a La Carte. So in the time I was there there were only two Buffet style options, Both serving the same Tasteless food. As well Each room had a safe However you needed to purchase a Lock-set for use $ 14USD per Day !!. The standard wyfi so weak about the only thing would work was Whats app texting I was not able to pass pictures, Listen to music or look at the internet. I ended up paying the roaming charges on my cell as this was cheaper then the Wyfi. None of these things were not explained at time of booking, Nor is this brand and location considered cheep. I was at an Iberostar prior to Xmas Same package 4 Star all inclusive and it was fantastic. I will not be returning

  Jan 13, 2025
• 

  Best trip ever

  The hotel is one of the oldest and biggest in Cancun, but it’s well kept and friendly staff. We opted for and paid a little more for a better experience in service and access. We had our own concierge who was always available made dinner reservations at the exclusive restaurants, trips and had drinks, fruit or snacks in our room and every night. Frank was out concierge and made our anniversary trip memorable and can wait to come back to Oasis Cancun .

  Jan 13, 2025
• 

  Misleading

  Trip booker be advised!!, the images of this hotel in the marketing material are very very misleading. What you are actually seeing is images of the Pyramid Hotel. When you book the Grand Oasis you can only actually use about 40% of the resorts faculties, everything else requires a black wristband or an up charge. Black wristbands are only issued to guests staying at the pyramid (the middle building shown in the picture), all of the facilities in front of the Pyramid also require a black wrist band to use them, this includes any bar or restaurant that you can see in front of the pyramid. The actual grand oasis refers the building on either side of the pyramid and the facilities in front of them only. That being said the entertainment at this hotel is very very good. The specialty restaurants are good, but the wait is 20 minutes at the breakfast buffeted for an omelet or for fried eggs. ( I am not exaggerating!!) and each of the bars only have 1 person serving customers at a time, lines do get long but move quickly.

  Jan 10, 2025