Resort Details
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17436 reviews
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May 04, 2025Patético hotel
Patético hotel. Cómo no leí antes los comentarios (solo buscábamos un hotel con Casino). Asquerosa su oferta de alcohol. Lo más barato que es el Bacardi, "se les acaba"... en un hotel dizque all inclusive. Terminan siempre ofreciéndote el alcohol de la casa, con unas botellas chafas donde es imposible conocer omo cliente su procedencia. Las habitaciones "por política"... las limpian un día sí y un día no. La carne de las hamburguesas parece cartón remojado. Coincido con quien escribió que si vienes como adolescente a emborracharte con alcohol barato hospedate en este hotel. Lo único que valió la pena para mí fue el gimnasio y que sí tienen leche de almendras. Ahora obviamente espero el comentario de " copy / paste" de la gerente de atención a clientes... a quién no le interesa realmente lo que opinamos. Tache total.
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May 01, 2025Don't waste time at this hotel, there are better hotels in Cancun
Abysmal customer service, despite staying in a room Sian Ka'an Master suites give you rooms in abysmal condition and change you from this to your will and you have to organize suitcase and go out where they want and downgrade and tell you in the face that it is better
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Apr 27, 2025Worth the price
Although the resort is a little outdated, I will say that is the I my reason I don’t give it 5 ⭐️. Other than that we were super happy with the resort. As a girls getaway we felt completely safe, all the guests were well mannered, even the kids. The pools stayed open til 8(other resorts we’ve stayed at in Mexico closed much earlier). There was always some sort of entertainment every night. This is a great resort for adults and families. Probably not ideal for young adults wanting a party experience, I feel like that’s a lot of the poor reviews I’ve seen. For the $ I recommend this resort. Not sure if the pyramid is worth it, we don’t do the upgrade but we’re satisfied with the basic package. The staff was super friendly and I have no complaints!!
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Apr 27, 2025
LOUSY!!!
THE HOTEL IS GREAT A 2 star Hotel It's worth nothing you pay If you are a young person who wants to get drunk with cheap alcohol come to this hotel, if you are one of the families who like to be treated badly always come to this hotel. I would never come or give away the stay again It's horrible!!! Employees are doing you a favor in serving you. Everything is very ordinary The old rooms It's half expensive and the truth is absolutely worthless Listen to me and don't think about coming to this hotel I tell you it's lousy and I've come to several hotels: beach palace, moon palace, hard rock, grand park royal, le blanck and many more This is lousy of the lousy I can't describe how bad it is in every respect Nothing to rescue I'm writing this at the hotel, because there's nothing better to do It's all annoying. If you are one of those who likes a holiday, to eat well, drink well and be taken care of well DON'T COME TO THIS HOTEL LOUSY IN EVERYTHING I don't know what else to write so you don't see more people, who see your face all over As I mentioned at the beginning: If you are a slimy boy good for nothing...YES, COME TO THIS HOTEL, YOU DESERVE IT
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Apr 25, 2025
Don’t go. Zero night life. Up selling like crazy.
Im 5 days into a 7 day vacation and currently at the resort. Probably one of the worst all inclusive hotels I have been to and wish I would have done way more research about the place. The rooms and grounds are clean, the food is okay and staff are mostly friendly. As others have said, if you want to have access to most of the resort you have to be a Pyramid guest or they nickel and dim you. If you want to come to this resort don’t book Grand Oasis, book Pyramid. If you are the type to hang around the pools and get drinks, expect to wait 30+ minutes in line for drinks. There is little to no shady spots available around the pools or beach. When i booked in, we were left to figure out the place on our own so make sure you download their app and ask lots of questions. There is lots of “staff” around but they are all selling trips, etc sometimes it feels like there is more staff selling crap than there is guests. 95% of the other patrons are Spanish speakers. No big deal just good for you to know. There is zero night life at this resort. You will want to leave the resort to do anything fun in the evening. There is “entertainment” in the evening but nothing to dance to and kind of boring They have live bands playing, most of it’s pretty slow and not very engaging. If I could advise Air Canada Vacations to do one thing. It’s to remove this resort from their catalog for a while.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.