Resort Details
- COFFEE SHOPStart your morning with a fresh cup of coffee and a delicious treat, with the best Caribbean views. Visit us at our Coffee Shop and enjoy your favorite drink.
- IN ROOM DININGDelight yourself with the very best options from our restaurants served directly to the comfort of your room. Choose from a wide variety of dishes for breakfast, lunch, or dinner including specialties from La Cocina or Sushi “n” Raw and let us take care of you with our vegetarian alternatives.
- LA COCINA RESTAURANT & TERRACEExperience the best of Mexican cuisine with an international touch in Playa del Carmen. Revel in the casual and relaxed atmosphere of our oceanfront restaurant, La Cocina. Welcome the morning with our delicious gourmet breakfast or ease into your day with a wonderful lunch while enjoying the local delights and amazing views of the Mexican Caribbean Sea. At night, La Cocina transforms into a casual atmosphere which makes it the ideal spot for an impromptu meeting with friends or colleagues before the nightlife in town. Enjoy a menu with dishes and cocktails inspired by the sea.
- POOL AREAPair these amazing views with a refreshing cocktail or a mouth-watering ceviche. Discover all the culinary delicacies that can be delivered to your cabana while you keep enjoying the Mexican Caribbean sun by the pool.
- SUSHI N RAW BAREnjoy the best Sushi at our restaurant in Playa del Carmen. Sushi "n" Raw Bar is a unique concept in front of the sea that perfectly combines the traditional Japanese dish with a slight Caribbean touch, creating an explosion of flavors by bringing together the finest ingredients.
- THE GRILL PLAYA DEL CARMENThe Grill at 1 26 is an upscale, modern, oceanfront restaurant that offers a fine dining setting, combining the elements of flavor, aroma, colors and texture and featuring a gastronomic experience in a large and sophisticated space. The Grill is the perfect spot for a great escape of the ordinary into paradise, whether it's a short weekend getaway to Playa del Carmen, a classy date night dinner or for corporate/family parties. The menu represents a modern spin on classic dishes including items such as short rib tacos, beef carpaccio, a full sushi & sashimi menu and a variety of USDA prime steaks. Our menu also includes the renowned signature Chef Menu Fridays featuring an exclusive dining experience like no other. We are IKM Glatt Certified.
- Baggage Storage†
- Elevators†
- Front desk†
- Housekeeping†
- Laundry Facilities
- Parking†
- Room service†
† Fees may apply
- Museum/gallery viewing †
- Shopping †
- Spa †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5407 reviews
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Jan 19, 2025Major disappointment & we are Hyatt travelers!
Our stay was such a disappointment and we are Hyatt travelers. - Despite asking in advance and assured early check-in, we were checked in after normal check- in time because our room wasn’t ready. - No gluten free options, despite a several months heads up. We were also told repeatedly they would provide GF options in the club lounge, never happened - INSANELY loud “day” club next door that was loud and obnoxious when at the pool, in our room, etc - Repeatedly we were given off information from front desk. - My husband booked scuba through their activities desk, arrived early to participate and the Hyatt “forgot” to pass along his reservation to the second party despite charging us. All in all, major disappointment and we won’t be returning.
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Jan 18, 2025BEWARE! THEY WILL CANCEL YOUR RESERVATION WITHOUT WARNING
I’d love to tell you about staying at this hotel but I can’t because THEY CANCELED OUR RESERVATION. we made spring break reservations months in advance. We get a notice three months before spring break that they are just cancelling our reservation. We were told someone else needed the rooms. Now it’s too late to get anything nice for spring break and we are scrambling to find anything. God forbid it was something like a wedding. Can you imagine being told a few months before the wedding they just canceled your reservation? I wouldn’t book here if you have plans of actually staying there. Customer service was zero help. We tired everything and they told us to f*ck off.
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Jan 16, 2025Great food
I can’t say enough of this place. Incredible food and the service was amazing. Our server was Augusto and he took care of us. I highly recommend this place. If you want good kosher food make sure to check this place out. The sushi was delicious and the rib eye was perfectly cooked.
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Jan 13, 2025
A must if you are in playa del Carmen!!!
“We visited THE GRILL to celebrate my friend’s birthday, and it was an unforgettable experience. The ambiance was absolutely beautiful, creating the perfect setting for a special occasion. The food was not only delicious but also presented with such artistry—it truly stood out. The service was exceptional, with Juan Manuel being an especially attentive and gracious waiter who made our evening even more enjoyable. To top it all off, they surprised us with a complimentary birthday cake, adding a thoughtful and memorable touch to the celebration.”
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Jan 13, 2025
Never again.
Ocean view King rooms are over the pool area so no way to relax and get ready for dinner because of the overall noise and music. At least the music was good but had to turn up the volume on the TV to drown out the noise. Also the room was musty and damp.
- AdvisoryA minimum mandatory hotel-imposed Resort fee of 9.5% of room rate per room per night, Service charge is 5.5% of room rate per room per night and an Environmental Sanitation Tax of $1.40 USD per day (subject to change).
- AdvisoryA minimum mandatory hotel-imposed Resort fee of 9.5% of room rate per room per night, Service charge is 5.5% of room rate per room per night and an Environmental Sanitation Tax of $1.40 USD per day (subject to change).
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.