Hotel Overview
Property Information
{{title}}
Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5323 reviews
-
Nov 18, 2024Awesome and Friendly Service
Unfortunately, it rained a lot but the service was excellent. Shout out to Augusto and Carlos at the Grill, and Daniel and Yairo at the Mexican restaurant. They went above and beyond. They were friendly, fun, courteous, helpful, and above all customer focused.
-
Nov 17, 2024
Best part of Mexico
Where to start?! The rooms were nice and the staff kept giving us little touches of hospitality like chocolate covered strawberries, honeymoon balloons/ sign etc. They always made sure we were happy and taken care of. The room service was not always the best but they made up for it at the Sushi and Raw Bar. The food was amazing there and the service was the best I’ve ever had! Skaileth and Sergio were the best and they know how to make you feel special.
-
Nov 16, 2024
Always stay at Hyatt
I always stay at this Hotel, it has very good facilities, great architecture, maintenance, location, very good restaurants, excellent gym, very nice beach, and the service is truly amazing, I would recommend this hotel always. Food is really good and you have plenty of options
-
Nov 16, 2024
Lunch
Franco was incredible! He was attentive and helpful with suggestions. We ordered the shrimp appetizer and shared a variety sushi rolls. Great food, great service, beautiful atmosphere! The view of the ocean added to the whole experience.
-
Nov 16, 2024
Amazing Grand Hyatt experience
The staff we amazing. Yairo and Nelly at La Cocina we so helpful and went out of their way to make sure I felt welcomed for my entire stay. Grand Hyatt staff 10 out of 10... the hotel itself is outstanding and will definitely be back next time in Playa...
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.