Hotel Overview
Property Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5359 reviews
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Dec 18, 2024Very enjoyable experience
Thank you for your great service the food tasted delicious from apps to desert Augusto tended to our every request We will definitely be back !!!! Thank you Augusto Highly recommend .................................................👍
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Dec 14, 2024
Great Hotel - Awesome Breakfast Buffet!
The buffet breakfast here is the best. It was actually the best food we had in our entire vacation. We went almost every morning. But even better than the food was the service. Everyone was attentive and very accommodating but a special shout out to our server, cook and the manager, Skarleth, Rosa and Zaira, they went out of their way to make our experience wonderful. I highly recommend this hotel and definitely don't miss the breakfast buffet!
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Dec 13, 2024
The Best Birthday
We decided to visit this wonderful hotel due to my best friend BD, it was amazing, we had a great time at the restaurant thanks to Lulu, wonderful views anywere , all the staff at front desk was amazing, the food incredible, they surprised us with a beautiful Birthday cake, thank you all for such a great time, we are coming back for sure.
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Dec 12, 2024Wonderful stay - would like to stay again - maybe all inclusive next time
The positive: Room was amazing, view was amazing, and 5th street (Ave?) is just around the corner what is not to love? Was greeted by Jesé about every day and had a great conversation with Guillermo(?) at the bell hop station. They are so knowledgeable and interesting to talk to and had genuine honest conversations - it was great. Area of opportunity: Food - thought weird that something couldn’t be excluded (refried beans on nachos). Breakfast epically expensive for mostly egg station. Did not have opportunity for steak restaurant, but the other - not very flavorful. Though fries were good. We tipped like crazy and throughout (didn’t have all inclusive) and was surprised to see upon checkout courtesy charge - gal was fine with it - but it bothers me - probably more than it should.
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Dec 11, 2024
Awesome
Great food. Great ambiance. Great experience. We really enjoyed everything about the place and drinks were also super. We also asked special instructions on our orders and they made that extremely easy for us. We would recommend anyone to come and try out this awesome experience.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.