Resort Details
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2590 reviews
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Apr 21, 2025The hotel is in owed a lot, they should say the beach that has one can not be bathed
We stayed with my wife and parents for 4 nights. I think this hotel did not meet my expectations. - It is an old Hotel, which do not have the amenities for elderly people who have little mobility. -I was never told that the beach that has the hotel can not bathe one. If you think that because it is all inclusive, they will have waiters attending you in the pool and beach area, it will not be so, they have very few staff, and one should go to the bar if you want something to drink. - The pool restaurant provides low quality food, many of them are frozen like burgers, pizzas, cookies, Nuggets, brownies. On more than one occasion by 3:30 there were no pizzas, stressing that they were ugly. The service at that restaurant was very bad from your waiters. - Buffet food in its main restaurant, likewise very limited, and of regular quality - They have a supposed special menu for the night, and that you have to make reservation and choose what food you want, it was very bad my experience, they delayed more than 2h in the supposed dinner, the truth was better the buffet food, we passed hard brownies and half frozen, what we had previously selected in the electronic reservation no longer had. - Check in is at 3PM and check out is at 12, if you have a flight already late that day you will have the option to pay as 20 USD to stay in the hotel, or not pay and wait only at reception. In short, if they told me to go back to that hotel, I wouldn't give it away.
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Apr 21, 2025Bad experience
Dismal reception service despots the lady of attention Ivette Torres very bad his treatment commented that nothing happened because we were nationals also our money is okay and we are all the same is very classist on Service and they seem to be doing you a favor we made the reservation for takeoff and everything had restrictions the restaurant very rich food but the super lousy staff took us to give the room 2 hours very bad
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Apr 06, 2025Food and services
Dismal food and service from the hotel collaborators too. Here we follow my wife and I but really since Wednesday we arrived the food is going from bad to worse, I do not even know if they taste food before taking it to their service bar but working already more than 10 years in the gastronomic branch are very obvious things inside their foods like: The mashed potato looks thick for balloons, it's okay that it's gimmicky but miss pepper or mustard already less salt! The onion rings from the BBQ buffet looked like they were fried in oil The cold salad bar cherry, cooked... How come? Not to mention they looked old already Burgers put in a pot? Really make things look craving at least Hot dogs under a heat lamp... The bread was all stiff Your cheeseboard with yellow cheese and cream cheese balls... And now? Desserts more incipient than anything And I don't ask for a badge H but if some MHA full service and the cooks trying the sauces from the bar with the moles A little staff hygiene check format too, the Philippines and white mandrels and the cooks who came and went with their belly stained black who knows that Not to mention many other things I turn to the topic of service: It is very notorious that if you are not gringo or Canadian few waiters will listen to you... Only a gentleman and a lady had the education to come and greet us properly before offering us something to drink Same case your barristers in the different points of the hotel, not counting that they should unify their processes and or drink recipes... You ask for a pina colada and everyone puts what they want in it.
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Mar 26, 2025BRIDGE WITH FRIENDS
THE FACILITIES VERY GOOD DRINKS EXCELLENT THANKS TO THE GOOD TASTE, NOT PERFECT SERVICE AND THE PERFECT RECOMMENDATIONS AS SUGGESTION ONLY NEED MORE DISHES IN THE BUFFET, THE EXCELLENT FOOD BUT IF MORE VARIATION OF FOOD, THE EXCELLENT MOON RETAURANT BECAUSE EVERY DAY HAS A DIFFERENT MENU FOR EVERYDAY.
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Mar 25, 2025
Bad experience, not recommended
Lousy meal. Lousy serve. They scratched my car Very low quality food Very low quality, very common drinks You can't eat in beds Don't go. I don't recommend that lousy experience, a thousand times the Royal solaris San Jose.
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