Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16665 reviews
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Mar 30, 2025Great family vacation destination!
Great family vacation. Amazing kid’s club. Great variety of food and drinks. Superb gourmet restaurants. We could not get into the Brazilian, but the Spanish, French and Mexican restaurants were superb. The evening entertainment was fun too.
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Mar 30, 2025
Great staff, good food , good times .
The staff is awesome , the entertainment group and specially Erick made us feel welcome from day 1 , he was engaging and respectful , even if the beach wasn’t great , the whole complex is top notch , the food and drinks are always available , the buffets are good enough that they make some a la carte restaurants a bit underwhelming , big enough to find a quiet space to relax and plenty of activities if this is what you like , we will definitely go back.
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Mar 30, 2025
Made me feel like a queen.
We spent our spring break at this wonderful resort with family and friends and had incredible time! Above all the service from the maids to the concierge was impeccable to say the least! Such friendly staff made for such an enjoyable and relaxing vacation. I highly recommend and look forward to return!
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Mar 29, 2025
This is a gorgeous spot of paradise. Huge thank you to all.
Amazingly beautiful! This is the second time at this resort and I'll definitely be returning - it just keeps improving. I just got home a few days ago and am so looking forward to going back. Everything is clean and well tended to, and there are always some friendly souls around if you need any direction or information (always felt safe everywhere, at any time of day). The food is great, with so much to choose from you can either return to your favorites at each meal, or try something new. The recreation 'leaders' are so much fun with daily activities and events to join in with to get groovin' by/near/in the pool - what fun! (plus many other adventures available to try out). I ventured into the ocean once, but with a bad ankle the waves and sand make it a little too challenging for me, but they are making a great effort at ridding the beach of the seaweed stuff -- It's gorgeous anyhow. And with clean and airy rooms and the most comfortable bed I've ever slept in, well, it's simply a wonderful place to stay, choose your pace, and just enjoy your vacation.
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Mar 26, 2025
Bring on 2026 I csnt wait for the return!
It's taken me almost 3 months to write this review. As it feels like closing the door on the best holiday i have ever been on. It was so good infact that half way through the holiday. I booked to return next year in may for a longer time staying at the premium Akumal part of the resort. That's not being detrimental to Tulum. It is stunning. The grounds, the food (oh my God the food! More on that later!) The people and the accommodation all without fault if I have to nit pick and find faults (we can all do that to a degree) I'd say that the lights in the communal stairs at night attracted a lot of mosquitos. Yes see, such a small thing to find fault in... but the mosquitos do like me... So let's break it down. Accommodation. We were in block 36 top floor. A perfect balance of quiet yet just the right amount of time away from the main part of the hotel. It never felt too quiet nor did it ever feel like it was too central. They say they don't have sea view rooms. But we could see the sea no problem from the second floor room. The bed was perfect. My only quibble would be that we couldn't get the telly to work with our firestick but that is a truly minimal complaint. The water was always piping hot even at peak times. So showering was never a worry. The mini fridge was topped up constantly and we never ran out of drinks. The balcony at night was so refreshing. And watching the electrical storm was special. Overall definetly one of the nicest rooms I've ever stayed in. 9.5/10 The resort Huge, as big as a small town. Enough bars and restaurants to make sure that you are never left wanting. The swim up pool bar was a special favourite of mine... but those cocktails do sneak up on you... made it hard to swim back to the side of the pool at times! 10/10 The entertainment team These guys do not stop. Absolutely lovely people. Happy to help, happy to include you, or equally just give you some reassurance that you don't have to get involved but are still part of the days activities. Massive shout out to Erick. Truly mate your a legend! I'm far from sporty anymore but even i had a good laugh playing table tennis, water polo, and beach volleyball... 10/10 Food Honestly don't know where to start. The food was the best I've ever had. The buffet had enough choice that I recon you could stay there a month and not have the same meal twice. The al-a-carte restaurants we had 6 in our 10 days were sensational. You would happily pay at least 100 quid a head in these restaurants in the UK. My waistline when I got back to the UK agreed with my thoughts about the food being out of this world. I cannot find any fault with the food. Aside from whatever they put in it that made it so addictive! (Real flavour!) 10/10 Wildlife Remember you are basically in the jungle. You will get mosquitos, you will get bitten, iguanas... if you like an iguana this place is for you. Millions of them! Raccoons at night across the resort up to mischief. Birds in the food hall. Not till you actually leave the table do they try and rob the plates don't listen to the exaggeration. The animals are more scared of you than you of them. 10/10 Nightlife The silent disco was a massive hit. When you took off your headphones and heard how bad the singing was you really did laugh. The hacienda nights spot was cool. And the casino was a good laugh. 10/10 Overall this place is pretty faultless and I can see why so many people are returning customers and I can't wait for my next visit!!!
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.