Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16667 reviews
-
Apr 08, 2025Great Hotel Poor beach!
Love the property! it's well maintained and beautiful grounds. Pool closing hours should be longer then 6PM. If you want a beach vacation, then this is not the place. Too many rocks and mountain of seaweed. I was looking for a relaxing snorkeling dive, but I couldn't even get my feet in the water. I hear there is a sectioned off to subdue the harsh waves for folks to swim but found to be a myth as I couldn't find it. Buffet restaurant was great...the Alacarte not so much. We tired the Thali Indian restaurant (too much spice and salty to taste anything else). Mikado was ok...food is good show was just alright. Nightly entertainment shows could use some work. Overall, the place was great but the having no beach broke the deal as that's my highlight of my vacation. So, I may not return for that reason.
-
Apr 03, 2025
Good time, huge resort
the place is huge. We did a lot of walking as we were in building 40 and it was a good walk to get to anything other then the small pool behind our building. The resort does offer trollies, but you have to wait sometimes for one to come along. The buffet was what my wife would say "slightly above average". There was lots to choose from and most of was ok. We did 2 specialty restaurants. The Brazilian and the Mexican. Both were very good and we would recommend them. They were always lots of places to get burgers or snacks and the wait was never too bad for that and for the most part they were tasty. Drinks were always good, not too long of a wait most times at the bars. They also have self serve pop, slushy, coffee and beer throughout. So that makes it a little easier if you just want any of those. Rooms are nice, but no privacy as the bathroom and shower are part of the room. The shower has frosted glass, but there is still no privacy. The toilet has it's own room with a see through mirror door. We were not a huge fan of that as you could still see through it when someone was in there. The pools are all great and there was always something going on at the main pool. The entertainment team were great. The beach..........well it was red flagged every day for our stay so I cannot say too much about it. the waves were rough and it was windy. there were a couple nice places to go in, but for the most part we could not enjoy it the wat we wanted to, this is not the hotels fault. As for the staff, we had no issues with anyone. They were all friendly and answered any questions we had. Our room was always cleaned in a timely matter and when we did use the trollies the drivers was always happy to assist. While we would not go back, only because we have been to this area twice now, I would recommend Bahia in Mexico. If I we were to do it again though I think we would book Akumal as I have heard the ocean is much calmer there as they are more in a bay or cove type area and the resort does nto seem to be quite as big.
-
Apr 02, 2025DO NOT STAY HERE
DO NOT STAY HERE – HORRIBLE SERVICE, DISGUSTING ROOMS, AND A SCAM TRANSPORTATION SERVICE! Our stay at Bahia Principe Tulum was one of the worst travel experiences we have ever had. From the disgusting conditions of the rooms to the absolute lack of customer service, this resort is far from the “luxury experience” they claim to offer. First, let’s talk about the scam transportation service they push on their guests. We booked a private transfer through the hotel, expecting reliability. Instead, we were left stranded at the Cancun airport for over an hour in the heat because no one showed up. When we asked the hotel for help, they washed their hands of it, claiming the transportation company was separate from them—yet they are the ones who book it! Then, on our departure day, our transfer never arrived at 3 AM, leaving us stranded once again. The hotel couldn’t even reach the company themselves, and at one point, the front desk staff literally walked away and left us standing there alone. We were forced to scramble for a last-minute taxi to make our flight. Absolutely unacceptable. Now onto the hotel itself—it is nowhere near a 5-star experience. • Rooms: The showers have black mold in the cracks, making them disgusting and unsanitary. Our air conditioner broke three times during our stay, and each night, we had to wait for maintenance to come fix it. The room was miserably hot, making it impossible to get a good night’s sleep. • Food & Restaurants: The buffet food is average at best, but you cannot take food to-go. The steak at their “fine dining” restaurant was completely inedible, and I’d rate their restaurants two stars at best—certainly not the five-star experience they market. • Service: There is zero poolside service. If you expect to be waited on, have drinks brought to you, or experience anything remotely resembling a luxury vacation, this is NOT the place for you. They do not offer room service, and overall, the customer service is terrible. If you’re looking for a stress-free, luxurious vacation where you actually feel taken care of, DO NOT BOOK THIS HOTEL. It is a total disappointment, and we will never return.
-
Mar 30, 2025Great family vacation destination!
Great family vacation. Amazing kid’s club. Great variety of food and drinks. Superb gourmet restaurants. We could not get into the Brazilian, but the Spanish, French and Mexican restaurants were superb. The evening entertainment was fun too.
-
Mar 30, 2025
Great staff, good food , good times .
The staff is awesome , the entertainment group and specially Erick made us feel welcome from day 1 , he was engaging and respectful , even if the beach wasn’t great , the whole complex is top notch , the food and drinks are always available , the buffets are good enough that they make some a la carte restaurants a bit underwhelming , big enough to find a quiet space to relax and plenty of activities if this is what you like , we will definitely go back.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.