Bahia Principe Grand Coba - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17697 reviews

• 

  Very enjoyable and memorable.

  They served Great food at the buffet, a la carts were fantastic, great drinks in the lobby, pools and beach with the best drinks being served inside at the buffet during dining hours. It’s a short ride on the trolly cart to a shared beach that includes a beachside bar, beautiful pier and ocean view. Be sure to bring your snorkel gear. Pools were clean but the jacuzzis have the same temperature as the pool water, so they aren’t actually hot tubs. Nice pools and a kids splash zone as well. Nice excursions, however they are all in USD money vs pesos. Rooms were as advertised, good, comfortable and clean. You have to call the front desk to have your mini bar restocked. The trolly carts don’t actually come around to the rooms as often as they let on, but we didn’t mind the short walk to the restaurant and lobby. They took pride in having a clean environment. Enjoyed our excursion of swimming with sea turtles, zip lining and snorkelling in the Cenotes. Would definitely return there again! Great value for the price.

  Jan 07, 2025
• 

  Poor front desk service

  Only thing good about this place was the food in the main dining area. We had great service from Miguel, at the food area. Poor service from the front desk, when I called to get help regarding the safe box they told me to go to front desk and get a new key, I said NO send someone to check the safe box as the door would not close. Anytime I called for service I was told to go to front desk. The room smelled of mildew.

  Jan 07, 2025
• 

  Worst Resort I ever been to

  There is way better resort than that!!! First the rooms, bed are so hard and uncomfortable, they smell like humidity, we had some water damage and black mold ( see picture) Two .. you have access to a beach, but you need to take a shuttle to make it there, pass by some sewage smells, we had to pay 900$CAD extra for our family to have access to the drinks at the beach and to the buffet. It’s false publicity as there is no beach connected to the resort, it’s only via a different resort. We came there for the beach not for a pool we got pool at home! There was an other group there that did the same than us they were 8 people instead of 9 and they paid 350$CAD. We challenged the price difference, they refuse to help even though they agree that the other family had a better deal. We were only able to have access at 3 dinner. If you do not reserve your restaurant before you get there you will never have a place. At the Chinese restaurant it’s was so rushed! I had to tell the server to calm down a little so we can try to enjoy our meal. Food is mediocre to be honest. You need to pay for the entertainment as well… Honestly it was bad! I will never go in a Bahía again. It’s very loud, it’s very busy. Last year we went to the SANDOS PLAYACAR. It’s was sooooo much better than that Bahía Príncipe Grand Coba for the same price. Don’t book there, highly discouraged you. There is better resorts

  Jan 05, 2025
• 

  Book your trip now!!!

  Where do I begin? This vacation was a 10/10 and it all began at Bahía Principe Grand Coba. The service we received was nothing short of impeccable. We arrived late due to a flight delay and missed our dinner reservation. When we finally made it to the hotel, we were greeted in the warmest manner and made to feel so at home. It was such a relief to have arrived and been received so kindly. They realized quickly we had not eaten all day and accommodated us for their New Year’s Eve dinner IMMEDIATELY, which included lobster, by the way, holding our bags at the reception desk to avoid us having to go all the way to our rooms first. When we were ready, they drove us right to the door of our villa. The room! …the room was spotless, and very comfortable! Our housekeepers really went above and beyond each day, and it was our home away from home all week. We had a little trouble with our AC but used the app to call maintenance and they were right over to take care of it. Turns out, we didn’t know how to use it, but they didn’t make us feel dumb, so that was a plus. Haha. The buffet…ok, let me start by saying that at first, we thought the food was just ok. Not bad, but not great. Mind you, we had been eating at the end of the meal sessions each time, but we finally made it to breakfast at 7am when they opened, and it made ALL the difference! The food was great!! Everything we had was absolutely delicious! So we started eating all our meals at the beginning and it was amazing! Completely changed our entire vacation! The Kids Club! We were super skeptical about leaving our 6 year old there with strangers, but we kept seeing the kids throughout the resort and decided to check it out. Our son instantly connected with the young ladies there and wanted to stay. These ladies did a wonderful job with all the kids. Our son almost didn’t want to leave the resort because he loved it so much! They even sent pictures throughout the day of him enjoying all the activities and were very communicative, sending messages and updates. They have activity after activity, and even put on a show in the theater with the kids starting in it! It was so cute, and so well done! We truly enjoyed it all. The resort also put on some shows that were so worth watching. If you’re on the resort, you don’t want to miss them! The Urban Show was awesome!! We partook in massages at the spa, and the minute you walk in, it’s ZEN! It was beautiful, the ladies were fantastic and, again, so great! All in all, the service was incredible our entire stay. Everyone we came in contact with was so nice, warm, and welcoming! They were friendly and charming, and we already started looking into our next stay here. We can’t wait!

  Jan 04, 2025
• 

  The Cozumel restaurant should not be operating

  We had a very bad experience at the Cozemal ale carte restaurant in Coba. First, we were treated like beggars at his "all inclusive" restaurant. . The hostess and the server began by warning us that we would only have one appetizer, one entree, and one dessert. It was really rude. We were brought "welcome drinks" that were badly salted Margarita glasses filled 1/3 with a mix and actually warmer than room temperature. No ice. Just like soup. The appetizer were badly prepared. For the soup course, we each got a bowl filled with meat and vegetables for either the chicken or the tortilla soup. But than the server poured the same soup in all the bowls, a weak canned tomato soup. It was like a joke on us. When the entrees were brought, they were cold The shrimp was so dried and spoiled we could not eat it. It was like the entrees had been sitting around for 5 hours. My nephew ate his shrimp, and later that evening he vomited with a violent stomach cramp. Just when the entrees were brought, heavy rains began, and we had water from the roof dripping all over the table. The server and hostess did not seem to care. We did not eat the entrees, we did not wait for dessert. We just left as soon as a trolley could come. We have dined at restaurants around the world and are reasonably sophisticated with food. It was actually one of the worst restaurant experiences we have had anywhere, anywhere in the world.

  Jan 03, 2025