Resort Details
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6308 reviews
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Apr 20, 2025Disappointed
Based on the reviews and the price we paid, we expected a much better experience. Unfortunately, our experience was in line with some of the poor reviews here. The worst by far was Chefs Market Buffet. Besides food being super repetitive, the quality wasn't great. Items are constantly running out, and utensils are missing regularly. No fruit available during lunch or dinner. Never seen that before. Asked for milk for a cup of coffee during lunch and was told they were out. By far the worst buffet we've ever experienced. Meal at Jade was pretty bad as well with dishes coming out dry with no sauce. Had to repeatedly ask to fix the dishes. Habb and Wine Room were decent, with Habb being the best. Generally food options are limited when traveling with kids. Barely any service at the pool or at the beach. Beach is very rocky and not swimmable. Still don't understand the purpose of our concierge other than to try to get us to go to a vacation club presentation, which we actually agreed to, but he never showed up! Wound up wasting an hour one morning waiting for him. Concierge deskwas not very helpful either. Made a reservation at a Rincon Mexicano restaurant as it wasn't marked as Adults Only on their app. The guy at the concierge desk told us we couldn't go with the kids and it's an app issue, as it should've been marked as adults only. Fine, no problem. Then I asked him to call one of the family friendly restaurants to see if they'd seat us. The answer was no. There are other issues at this resort that made our vacation quite frustrating. Unless there is a marked improvement we will nit ne visiting again. There are many great options at this price range.
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Apr 16, 2025Fraud
Fraud . Customers beware . This resort wants to charge you for even what you do not use and in advance . Back to Robber baron’s era. Never consider going. A disguised way to charge you for a hotel as if it was a Luxory hotel . Don’t dare to reserve , less to go
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Apr 07, 2025Amazing place to stay. Worth every penny!
This place is amazing. First check in was a breeze. The bell boys who take you and your luggage to your room are amazing as well as all the staff in general. No need went unmet. Our room was comfortable with amazing views. There are plenty of food options. With everything included there is really nothing to worry about. My boys said it was one of the best vacations they had ever taken. My only complaint is there really isn't a quick grab place for a burger Or pizza or a hot dog.
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Mar 19, 2025
It's the people that set this paradise above everything else
This was my first trip as a member and wow, it was fantastic! Getting picked up at the airport relieved so much stress, especially since travelling with kids. The resort is so nice and every little thing that could come up was anticipated and already remedied. The food is great, the gigantic pool fun and not overcrowded. I could go on and on about aqua nick, the cenotes and all the other adventures we did. But, truly the vacation was made because of the people who work there. We had Luna and Luiz helping us with dinner reservations, finding a coconut for my son, making sure everything we could need was taken care of. They have another woman there, Sharon, who was not "assigned" to us, but I just started asking her about the daily activities and she just went well above and beyond to help us out. Turns out she works in the kids playhouse and all the kids love her. Next time we go, I will be looking for these people. I can go on and on about how amazing this place is, but you don't really want to read all of it. If you have kids and you're going to the riviera Maya, then go here. If you become a member, please tell them I sent you!
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Mar 15, 2025
We loved our stay!
We just spent two weeks at Generations and going to restaurants and entertainment at El Doardo Royale and Casitas. We always return to Generations because of the fabulous staff. Starting with management with Lucia, Bernice and Fabiola at the helm, they are great leaders for the rest of their staff. Nelly is our members leader and always very helpful. We loved the team of butlers and were fortunate to have Imelda, Israel and Diego as our team this trip. Ana, Luiz and Eddy also helped us as needed. This special group of people are like family to us. We received outstanding service at Chefs Market from Ivan, who will soon retire and be sorely missed by many. Mari and Aimee are great hostesses, Juan Carlos and Israel were excellent servers at Palms, and Elena and Brayan were our favorites at Chefs Market. Daniel was our excellent server at Jade and at the fiesta. We loved seeing Lourdes at Wine Kitchen and Chef Julio fixed us an excellent dinner. The entertainment team of Claudia, Paty and Emanuel are extraordinaire. I loved their aquatic classes! Marta and Erbie kept us hydrated around the pool and Alberto and Emizael tended to our needs at the beach. Marta kept our room cleaned and Julian and Enrique were very efficient bellmen. Ivan restocked our mini fridge daily with our requests…..waters! Although we stay at Generations, we are still able to go to the adjoining adults only resorts El Doardo Royale and Casitas. Our favorite dinners were at Santa Fe with Chef Paco, Yvan, Leydi and Alex as servers, and Alma as the “captain,” at Rincon with Chef Ana and servers Hilario and Deysi, Kampai with Chef Montree, and Fuentes with Head Sommelier Edgar, Chef Eduardo and hostess Majo, and Guillermo, Jesus, and Noriberto as servers. We were also fortunate to attend the wine and chocolate pairing with Sommelier Ricardo teaching us about the wines. Sommelier Fabiola is also so knowledgeable about the wines. The group of sommeliers are also doing a great job teaching the newest member of their team, Omar. Our favorite music for dancing after dinner was played by Cygnus, JuanRas and Happy Band. We enjoyed the jazz music played by Black Cow Band, but we did not care for their hard rock music. We also didn’t care for the Elite Band. Compared to the other bands, they need a lot of refining.
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