Generations Riviera Maya - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6291 reviews

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  Family friendly with gourmet food

  Amazing beach vacation with great food and very nice rooms. A smaller resort feel, with all the amenities we were expecting. We spent 9 days here with our family, three kids under 8. Food: 5/5. The food is the reason we chose this resort. The resort has one buffet (Chefs Market) and three a la carte restaurants which were easy to get into. Meals at the a la carte restaurants are well crafted and delicious. The adjacent adult only restaurants are also amazing. Our favourites for dinner were Wine Kitchen and Habb (family friendly) and Sante Fe and D’italia Casitas (adults only). Lunch and breakfast was best at Palms in Generations. The buffet was really good for breakfast, but somewhat disappointing for lunch and dinner. Beach: Clean white sand, free of rocks and sea weed. Plenty of room for sand castles and lounging. Beach chairs and beds were abundant and clean. Ocean: very rocky. The first 10-15 feet were fun to wade and pay in, but any deeper and you’ll encounter large rocks only traversable with water shoes. Very few guests in the water beyond 15’ off shore due large rocks. Only the most dedicated of ocean swimmers venture out past the rocks. Waves are minimal. Pools: large and clean. Kiddie pool was great for little ones. No slides or kids toys, but the transfer to Aqua Nick met all our water slide needs. Rooms: very large and well equipped. Large sitting area, jacuzzi tub, very comfortable beds, nice swim up patio which was great for the kids never ending swimming desires. Wifi was strong and consistent across the whole resort.

  Jan 29, 2025
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  Not ideal for families with younger children, and dinner food quality has gotten worse

  This was our second time at Generations. I previously left a very positive review back in January 2022 and said I would come back. After this experience, I am severely disappointed and cannot recommend it, particularly if you are travelling with a young child. We stayed 9 nights with two children aged 2 and 6 this time in January 2025. We travelled with Follow Me benefits (Ruby level) as our friends are members. Below are my thoughts in more detail: Transportation/Customer service: Unfortunately their transfer service is horrific if you are travelling with a young child, and they don’t respect your time at all. I have a two year old. During my pre-arrival experience, we were not asked at all if we needed a car seat. When I previously travelled to a different family friendly resort (Finest Playa Mujeres), this was standard practice. So when we arrived at the airport, we were asked for a car seat voucher. I refuse to travel in a vehicle without a car seat for my two year old - this is a basic safety requirement for me. The transfer company (Lomas) said it would take an hour for a car with a car seat to arrive, and that we need to pay for it. No problem - we will wait and pay - my child’s safety comes first. We waited outside in the heat for an hour. We were told at the 40 minute mark that a car seat was coming in 20 minutes. At the one hour mark, we were suddenly told the car seat was no longer coming, and there would not be one available for the rest of the day. They told us we would need to find a different company for the transfer. This cost us $170+ USD, after wasting an entire hour (but closer to 1.5h) of our vacation. If they had told us up front that there was no car seat available and I had to find a different company, I would not have wasted an hour of my precious vacation time. When I arrived, I made my concerns known. It took a whole week and after a second angry email to even get an apology. No compensation was offered for my lost money, but more upsettingly, for my lost time. Time is the most precious commodity for me, and I felt very devalued by this whole experience. Room: The room is very spacious. We were in the Presidential swim-up suite. Unfortunately we also had to move rooms (from 18211 to 20111) during our stay because a major leak developed from the ceiling. It was very rainy during our stay so I suspect the leak came from that. The bed in 20111 was not in as good shape and I woke up with very stiff muscles in my lower back and legs every morning that I had to massage out. Food: The food on the Generations side has gotten worse since 2022. I only had one good dinner out of the 5 nights eating on the Generations side, and that was our first night at Habb (Indian). Our second night at Habb was awful - to the point that if I were dining at a regular restaurant, I would not have paid. The Chicken 65 appetizer was drowned in vinegar and inedible. The Rogan Josh was exceedingly salty and inedible. The paneer main was underseasoned. The meat in the chicken tikka masala was dry. The only good thing in this meal was the naan. Wine Kitchen was underwhelming and their carpaccio was disappointing (the colour was pale, the meat was underseasoned - I felt like I was just eating deli meat). Jade (Asian) served me a very sad beef curry with chewy dry beef and hardly any sauce which I didn’t end up eating more than a couple of bites. The sashimi was ok. We did the Gala dinner with our friends and we were all disappointed by the quality of the food, although our kids had a wonderful time with the show and running around in the ballroom, so that brightened our mood. The food on the adult only side was still great. Our best meals during this whole trip were at D’Italia (Mediterranean), romantic beach dinner, Santa Fe, and D’Italia Casitas (Italian). Best carpaccio was at the Italian restaurant - even the one at Santa Fe was disappointing. Unfortunately with a young child, in order to go to these restaurants, you need to pay for babysitting which can get quite expensive over time. Room service quality has gone down since 2022. I found the food to be underseasoned or overcooked. My spinach salad didn’t even have any dressing on it. The only people who enjoyed room service were the kids. The one good consistent restaurant was Palms. Delicious breakfasts and lunch, and excellent service. The hostess Mari was fantastic and we always felt welcomed. Alejandro and Israel were our regular servers and were extremely attentive. I really wish they had a take-out option during the day time like a little food taco food truck, or something similar offered through their Market buffet. This would have been so helpful in light of the fact that room service food is terrible. As parents with a young child who needed an afternoon nap, it would have been nice for one parent to go bring food for the other parent watching the little one. Service: Our butlers Luiz and Jose were fantastic. They were the ones who saved our experience from being a complete disaster. I cannot thank them enough for everything they did for us. From helping us coordinate our dinner reservations, helping us order room service, reserving our Bali bed, and getting us to and from dinners (and much much more), they were invaluable to us. Thank you from the bottom of our hearts! Kids club/Babysitting service: The ladies were fantastic - my kids both loved going to kids club. Special shout out to Angela who helped me coordinate all my evening babysitting. Sharon and Claudia were also great with my youngest one in the evenings. I felt confident that my children were well cared for. Babysitting is definitely pricey - 550 pesos per hour and if you need babysitting after 9PM, you need to pay 600 pesos for their cab home (since they can’t take the bus). Beach: It’s a pretty small beach as theirs got devastated by a hurricane a few years back. They do keep it very clean from seaweed however. The Bali beds are nice. The beach butler wasn’t very present on our numerous mornings there which made getting a drink or smoothie for my child a bit more work.

  Jan 29, 2025
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  NYE in Paradise

  We recently had a family vacation over NYE at Generations and it was wonderful! Especially the staff!! From the moment you arrive, you are treated with the best possible experience. We had beach beds daily, reserved for us, constant (but not needy) drink service, plus we were able to travel to the neighboring resorts which are adults only for a nice adults only dinner. The food is outstanding. All of the El Dorado resort’s food and wine is top notch! I would like to specifically name our daily pool waiter, Erbie. He always greeted us with a smile, attentive kindness and seriously the best!! We cannot wait to come back and see Erbie again!

  Jan 05, 2025
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  Staff helps to make the memories!

  This was our first time at Generations, but 10th visit to the family of resorts. We usually stay at Royale or Casitas. The rooms were excellent and well stocked, comfy beds, dreamy pillows, had the aguas de amor shower, and beautiful view. Our butlers, Pablo and Ervin, were the best butlers thus far. Both went above and beyond to help obtain what we asked for and helped make the reservations etc seamless. In addition to the room experience, we met Monica, one of the beach butlers/bartenders. She was the most attentive and fun to be around. She treated us like royalty, remembered everyone’s preferences even days apart, and was always incredibly kind. If you get a chance to be taken care of by her, know that you are in the most wonderful hands! Restaurants were overall good. Our favorite ended up being Chef’s Market buffet due to having a wide variety of diet preferences. They had delicious tacos for all 3 meals, delicious seafood all day, a good variety of authentic Mexican food, and the normal pizza, fries etc. We started staying at these resorts due to the food and their ability to cater to a celiac life. I felt safe and did not get glutened once (pretty severe reactions I normally get so am aware relatively quickly if I’ve been contaminated). Nightly entertainment - we went to most of the shows offered and had fun with each. Disney night, magician, acrobatics, all very cool! Great stay overall. I prefer the adults only side due to more adult fun things, but having a youngster with us, the generations side was fun! And would definitely go again

  Dec 23, 2024
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  Not worth the price, but (mostly) excellent employees

  As other reviews have mentioned, this resort blocks Tripadvisor on their wifi, so I had to disconnect in order to leave a review here. The pros: most of the staff (especially the groundskeepers, drivers, and servers) are excellent. They are super friendly and great at what they do. Several stand out, but we didn't catch everyone's name. Alex (The Palms), Jonathan (Jade), Samuel (spa), and Julian shuttling us around are all wonderful people. Our concierge downstairs (female, didn't catch her name) is also great and booked our dinner at Fuentes. Food was mostly good, with the exception of La Isla at El Dorado Royale which was terrible food with terrible, mean-spirited service. The cons: the accommodations are pretty bad considering the price here. We booked a standard room with a balcony (higher floor) but were instead put in one of the rooms with a swim-up pool. It might sound like an upgrade, but it's a lower floor, and the pool is pretty much unusable due to how cold it is. We've been here for 5 days now, and I haven't seen a single person using it. Ants have been a regular pest in here. Our neighbors left out their room service for housekeeping to pick up, and it took them over 24 hours to get the dishes, causing a stink and more ants. The room itself has a comfortable bed, but the bathroom needs some updating. The jacuzzi had the drain completely detached when we arrived, and I had to screw it back in to get it working. The shower has a rainwater head above, but the switch to enable it requires an almost impossible amount of strength (so much so that you'll think you're doing something wrong). The drain is also pretty slow in the shower, but it's not a big deal. Other reviews are spot-on about the room needing a refresh. I can't speak to the quality of Bonanza Ranch, but some of the horses didn't seem very happy. Several exhibited signs of stress in their tiny stables (biting the bar and breathing in sharply, over and over again.) Even our tour guide mentioned it was anxiety-induced behavior. Bad: The Lomas travel people. You'll have to go to this office in order to book your "More Inclusive" activities. These people have one of the easiest jobs on the resort, and they act like every waking moment speaking with a guest is painful. The woman who booked our activities on the day we arrived was literally rolling her eyes at basic questions. When our trip to Maroma beach was cancelled, we had to rebook with her, and she clearly couldn't wait to be finished talking with us. My girlfriend got sick one morning, and we couldn't make it for our Aktun Chen excursion, so I waited around for the office to open and tell them we wouldn't be going. When it opened, the man there refused to help, saying I didn't give them enough notice (even though I came as early as we possibly could given the circumstances). He didn't really listen to anything I was saying, and also wouldn't even call the front desk to let the transportation know we weren't coming. I hope they didn't wait around for us, but there's no way of knowing. We got a really good deal for our stay here, but it still feels like we overpaid. I can't imagine paying the normal price. I would look elsewhere. If you insist on staying with this resort family, the Playa Maroma area looks much nicer.

  Dec 19, 2024