Resort Details

Dining
OnSite Dining
  • D’Italia Villas
    A fresh Mediterranean-inspired concept.
  • Health Bar
    Now Offering a vegan menu, packed with bold, healthy flavors.
  • Rincon Mexicano
    Breakfast and dinner showcasing the best of Mexican Cuisine.
  • Various Lounges & Bars
    SWELL – SWIM UP BAR & LOUNGE : Centrally located swim up bar, serving a wide array of virgin cocktails, fresh fruit infused water, ice-cold beers and full premium bar. Enjoy poolside waiters serving the refreshment of your liking. 

    SLING – COCKTAIL BAR & LOUNGE : Second floor cocktail bar. Here we pour (sling) from the famous Singapore sling, tequila sling, you name it, we sling it. With a laid-back atmosphere, here guests can gaze out the window and view the sparkling the stars on the Caribbean Sea while enjoying your sling. 
  • Various Restaurants
    CHEF MARKET - GRAND CAFÉ & DECK : The family restaurant on the block. Hardwood tables and chalkboard columns bring a special atmosphere to this modern & world cuisine restaurant with astonishing views of the turquoise Mexican Caribbean Sea. The options are endless, ranging from coffee and croissants, healthy options and a lavish food display with a la minute preparation and a rotisserie. Service Breakfast, Lunch

    PALMS RESTAURANT & TERRACE  - SEAFOOD GRILL A LA CARTE : This seaside gourmet restaurant is a vibrant celebration of food, energy, music and beach life, guests will be able to enjoy the fresh Seafood Gourmet dishes with a spectacular view of the Caribbean in a casual ambience.

    JADE - PAN ASIAN CUISINE : Share the flavors of the Chinese, Japanese, Korean, Thai, Vietnamese sizzling cooking pots, this cozy venue serves all kind of food that guests will be wowed by the amazing zests of this limitless culinary part of the world. Pick and choose the tea leaves of your liking to brew that special tea to complement your meal. Enjoy Shabu-shabu table with family and friends, cooking together like fondue pieces with beef, chicken, pork, seafood and vegetables in a boiling broth, at the end finely chopped vegetables and herbs to the delicious broth which is served as an after-meal consommé. 

    WINE KITCHEN - RESTAURANT & TASTING ROOM : The perfect combination: food, wine and great company. Wine kitchen is a culinary endeavor serving preparations from the various wine regions of the world. Guests are invited to sit back and relax as the chefs do their magic. 

    HABB - INDIAN CUISINE : A wide variety of spices play a key role in this dynamic cuisine ranging from the traditional turmeric to the exotic Kasoori Methi. Native dishes such as Daal Tadka, Biryani and modern tendencies as Butter Chicken will capture your senses and transport you to India.

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 6308 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Bad experience for a hotel in this category

    Excellent hotel to relax just lacks that has more shows and entertainment likewise I did not like that the reservations of the restaurants are terminated soon and you have to make them a day early in my case the day I arrive there was no place and they did not let me enter, there were also no snacks because of the low influx of guests and that did not like, the more even very good for those who want to know the Aquanick of Nickelodeon just need to take into account the guests who attend so that there is no problem to return since they only had one unit and had 6 seats we waited almost an hour and ended up taking a unit of the nickelodeon hotel because well to you desperate, the catamaran ride and snorkeling a very father experience, they need more attention to the guest I wanted to stay more days and in the lobby they did not give me information told me to do it online very bad, the rooms very good, clean and excellent views as well as the beach very nice

    Apr 23, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent place to vacation

    The impeccable cleanliness and is also impressive Alejandro's treatment at the restaurant chef market is the best there is in the whole hotel, pity the beach which is not very pretty for so much stone and sargassum but attractions like Nick and catamaran are amazing the food in these 2 are delicious

    Apr 22, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Worthwhile and includes services outside the hotel

    I had an amazing experience at this hotel. Access to Agua Nick was great fun and enjoying the adult section of El Dorado was an excellent choice. The view from the room is spectacular, with the beach right in front of me. In the evening, I attended a magic show, and the adult section offers karaoke and live music. The hotel is huge, ideal for walking, but also have carts that take you anywhere. They have a variety of restaurants and would definitely come back.

    Apr 20, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Disappointed

    Based on the reviews and the price we paid, we expected a much better experience. Unfortunately, our experience was in line with some of the poor reviews here. The worst by far was Chefs Market Buffet. Besides food being super repetitive, the quality wasn't great. Items are constantly running out, and utensils are missing regularly. No fruit available during lunch or dinner. Never seen that before. Asked for milk for a cup of coffee during lunch and was told they were out. By far the worst buffet we've ever experienced. Meal at Jade was pretty bad as well with dishes coming out dry with no sauce. Had to repeatedly ask to fix the dishes. Habb and Wine Room were decent, with Habb being the best. Generally food options are limited when traveling with kids. Barely any service at the pool or at the beach. Beach is very rocky and not swimmable. Still don't understand the purpose of our concierge other than to try to get us to go to a vacation club presentation, which we actually agreed to, but he never showed up! Wound up wasting an hour one morning waiting for him. Concierge deskwas not very helpful either. Made a reservation at a Rincon Mexicano restaurant as it wasn't marked as Adults Only on their app. The guy at the concierge desk told us we couldn't go with the kids and it's an app issue, as it should've been marked as adults only. Fine, no problem. Then I asked him to call one of the family friendly restaurants to see if they'd seat us. The answer was no. There are other issues at this resort that made our vacation quite frustrating. Unless there is a marked improvement we will nit ne visiting again. There are many great options at this price range.

    Apr 20, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Fraud

    Fraud . Customers beware . This resort wants to charge you for even what you do not use and in advance . Back to Robber baron’s era. Never consider going. A disguised way to charge you for a hotel as if it was a Luxory hotel . Don’t dare to reserve , less to go

    Apr 16, 2025

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