Hotel Overview
Vacation at Fairmont Orchid, Hawaii, a 32-acre luxury oceanfront Hawaii hotel and resort along the beautiful Kohala Coast and enjoy a sugar-white sandy lagoon and aquamarine waters, a year-round children's program, golf, tennis, six restaurants, and outstanding service.
Featuring a wide range of exceptional dining options, including a casual deli, wonderful breakfast restaurant with a daily buffet, oceanfront dining with the freshest island specialties, and a robatayaki and sushi restaurant, this Kohala Coast resort puts the island's best dining right at your doorstep. Enjoy the Kohala Coast sunset, delicious offerings, and romantic fine dining in Hawaii at the AAA Four Diamond award-winning Brown's Beach House, or dip your toes in the sand for a more casual family dining experience at Hale Kai Restaurant. Share robata on the terrace or order handcrafted stand-outs like sea urchin eggs, octopus, and abalone at the 14-seat sushi bar, all while sipping artisan cocktails at Binchotan: Bar + Grill. Indulge in a hearty, extensive a la carte breakfast menu at Orchid Court, filled with classic dishes, Hawaiian go-to's, fresh pastries, and seasonal fresh fruit. End the day with a tropical libation, beautiful Kohala Coast sunsets, and live music at Luana Lounge.
Fairmont Orchid, Hawaii's award-winning, Spa Without Walls lets you enjoy the splendor of Hawaii's tropical climate with eight private outdoor waterfall hale (huts), six rejuvenating ocean-side hale and four indoor treatment rooms. With the soothing sounds of water, the pleasant ocean breezes, and the floral scent that fills the air on the Big Island, experience unparalleled luxury as our spa treatments integrate Hawaii's natural therapeutic environment and ancient healing arts into every experience at our Hawaii hotel day spa. This luxurious spa extends to a full salon and 24-hour fitness center with a 10,000-square-foot oceanfront swimming pool and world-class tennis courts.
At the beach, be sure to meet the native Hawaiian Green Sea Turtles that bask on the shoreline every afternoon. The Hui Holokai Beach Club Ambassadors not only cater to the beach comforts of guests by setting up chairs and cabanas with towels and ice water, checking out beach equipment and suggesting sunscreen, but the real fun begins when they share their knowledge of Hawaii Island's rich cultural heritage as well as their own Hawaiian legacies mixed alongside.
This luxury resort also offers a 36-hole golf course, memorable weddings, great shopping, and many more activities to keep you busy during your stay in the beautiful Kohala Coast.
Location
WaikoloaProperty Information
{{title}}
Hotel Details
Hotel Advisories
General Policies & Fine Print
Holiday cancel penalty applies when any portion of reservation falls under holiday period, including all stay-throughs.
Minimum night stay requirements may apply to your reservation.
A major credit card imprint is required upon check-in with the front desk before signing privileges on incidentals will be extended. At the time of check-in, the front desk will also pre-authorize the credit card for incidentals based on the length of stay.
Convention attendees cannot book this property for their convention stay, they must book through the proper convention source. Convention attendees that violate this policy will be responsible for paying any higher rates and may not be eligible for any promotional offerings.
Room taxes are included in vacation price.
Room requests are not guaranteed and are based upon availability at check-in.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Hotel Mandatory hotel-imposed resort fee inclusions:
- Wellness classes. Weekly wellness activity calendar available at fairmontorchid.com
- Shuttle bus service within the Mauna Lani Resort.
- Golf Valet. Handling and storage of personal golf clubs during your stay.
- Branded reusable water bottle for each registered guest per stay, to be filled at purified water stations located throughout the resort.
- Coffee and tea service in the lobby between 5:00 a.m. and 6:30 a.m. (New)
- Hawaiian Cultural Classes & Resort Activities. Weekly activity schedule available at fairmontorchid.com.
- RunGo guided tours. (NEW)
- Lei greeting upon arrival.
- Snorkel equipment rental for one hour (available to each guest, per day—resort use only). Guests who purchase Fun & Sun passes may sign out snorkel equipment multiple times per day.
- Pool amenities (sunscreen, water, and fruit service).
- Washer and dryer usage, including product. (NEW)
- 45-minute photo session with Pacific Dream Photography. Reservations required. Photos available for purchase.
The Resort Charge does not include overnight valet parking currently at $25.00 per night, per vehicle (rate is subject to change without notice).
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6083 reviews
-
Dec 19, 2024Best Hawaii Trip, Worst Fairmont Experience
The only reason my family decided to stay at Fairmont Orchid in the first place was because we've had excellent experiences at past Fairmont properties before. Fairmonts are never the newest, nor do they have the most innovative resort experiences, but they more than make up for it with their impeccable service, cleanliness, and elegance. Sadly, Fairmont Orchid as of Dec. 2024 fails on all three of those counts. I attached some photo evidence, but basically when we checked in, they told us our room would be slightly delayed due to cleaning. Imagine my surprise when I finally entered our room, only to find hair clippings in the shower, bird poop smeared all over the balcony handrails, and most egregiously (in my opinion), potato chip crumbs all over the couch and even a slice of stale bread hidden behind the couch. Now, finding any of these in a 5-star hotel is already disappointing, but the fact that we experienced this at a Fairmont was honestly shocking to me. Hair clippings and bird poop can be annoying to clean, and while I expect a Fairmont to be classy enough to clean those anyway, what the actual **** was with the potato chip crumbs??? How much effort does it take to pick up coin-sized pieces of chips off the couch? If I didn't know any better, I would've thought their entire housekeeping staff was made up of actors. That was day 1. Day 2, we pointed this cleanliness problem out to the front desk, and fully expecting that, at minimum, the potato chips would be cleaned off the couch (I mean, you'd expect this at ANY hotel, much less a 5-star one), we went about on a leisurely stroll at the beach. When we returned, our room had been serviced, and lo and behold... the crumbs were still there. The trash behind the couch was still there. The bird poop, the hair clippings-- nothing had been touched. Once again, housekeeping did a very good job of making it seem like the room was serviced-- the beds were redone, pillows fluffed up, towels replenished-- but nothing else was done. It was the kind of bare minimum housekeeping one would expect from a Best Western. Day 3, we received a handwritten apology letter along with a box of complimentary chocolate. Very appreciated, Fairmont. I'm glad you guys owned up to your mistakes... oh wait... but the potato chip crumbs were still there. This now marked the second time that housekeeping had ignored the very obvious, very large pieces of crumbs on the couch. I pretty much gave up at this point-- I wasn't about to ruin our trip by starting a fight with the Fairmont staff, and judging from their behavior thus far, I wasn't sure they'd even take any action anyway. So I saved everything I had to say for this review. Aside from the abysmal service and gigantic cleanliness problem, the rest of the hotel was actually quite nice. The property itself is very beautiful, very well-designed, and while it is quite old, it's the charming kind of old. There are plenty of dining options at the resort, and they also offer free 24/7 shuttles to any location on the Mauna Lani complex, so your dining and shopping options are actually surprisingly varied despite the area being situated in the middle of nowhere. The breakfast buffet is very nice-- possibly one of the nicest breakfast buffet experiences I've had at any hotel. Yes, things are expensive, but it's Hawaii--just about everything is expensive. Honestly, at any other hotel, I'd be more willing to brush aside the issues and give this hotel a 4/5. But because this has the name "Fairmont" plastered over its property, I fully expected a Fairmont experience. That didn't happen. *Also, a kind warning to anyone thinking of booking this hotel: Fairmont has listings for "oceanfront", "ocean view", and "partial ocean view" rooms. This is somewhat misleading, because their "ocean view" and "partial ocean view" rooms are actually very similar in their views-- you get a bit of ocean and beach, but a significant portion of your view is the resort, the pool, and the artificial waterfalls on the property. Only the "oceanfront" rooms actually face the ocean.
-
Dec 17, 2024Going to the big island and staying at the orchid Fairmont will be your next dream vacation!
The Fairmont orchid is an outstanding property. The service level there was impeccable. I was especially impressed by Aria Gomera. Her and her team are absolutely outstanding. My wife and I had what you would call a dream vacation. It was in conjunction with my 60th birthday and all the staff was incredibly responsive and very service oriented. The property itself is spectacular and I highly recommend it to anyone traveling to Hawaii.
-
Dec 15, 2024
Fabulous Hotel with plenty of activities!
The Fairmont Orchid was fantastic! The hotel is beautiful and clean. The room was clean and comfortable. The food was so good that we ate mostly at the hotel. Our family spent the day on the beach, which is a bay, very good and safe for kids. Maria and her recreation team took very good care of us seeing that all our needs were taken care. Plenty of towels, food service and the activities were very fun. We saw 5 turtles in the bay, snorkeled, paddle boarding, canoeing etc. I highly recommended Maria and her team for taking care of all your recreation needs and desires. We will be back next year!
-
Dec 15, 2024I will go back.
This is one of my favorite places to stay. I love the snorkeling at their beach. Over priced food and drink, but so is every place else these days. Rooms are nice and clean. We loved the pool and food at the pool. Staff was friendly and very helpful.
-
Dec 02, 2024Below Expectations
I have enjoyed all of my stays at Accor hotels in multiple countries. I also had extraordinary experiences staying at Fairmont properties in the past and I reached Gold Member Accor status so I chose to stay at the Fairmont Orchid in Waimea, Hawaii for my honeymoon trip at the end of November 2024. I hoped for the advertised 5 star experience for this special trip, which I received with the breakfast buffet at the Orchid Court. Aside from that, the stay fell below expectations. First, I inquired about early check-in when I arrived at around 2 PM. The front desk staff seemed tired and rushed and just said that they will notify me when the room was available. I waited until past 4 PM (standard check-in time) but I still did not hear from them so I went to the front desk to ask about the room. They informed me that the room had been ready for awhile but they forgot to notify me. This was disappointing because I arrived from an early long flight and hoped to be able to rest in the room. I tried to shrug it off because I did not want a negative start to my stay. However, when I walked towards the room, I noticed that the wallpaper in the hallway was stripped and scuffed. Inside the room, metal hardware in the bathroom was rusted, the bathroom fixtures and decor were dated, cobwebs were in all corners of the drawers and shelves, and table and counter tops were sticky. There were minimal amenities in the room-- not even room slippers were available to wear when walking over the dusty floors. Moreover, very few guest activities were complimentary, e.g., the s'mores making kit cost $25 (this was complimentary at the Autograph Collection, Koloa Landing Resort at Poipu in Kauai as of July of this year). I don't usually write reviews but I realized how far this stay fell below 5 star standards when I arrived at the Marriott Vacation Club in Waikiki for the second leg of my honeymoon trip. Even though that hotel is marketed as 2 stars, every single staff member was friendly and welcoming and entire property was modern and spotless with plenty of amenities in the rooms and complimentary activities for guests. I regretted not booking my whole honeymoon trip there or even at a 3 or 4 star Hilton property in the Waikoloa Village just a few miles away from the Fairmont Orchid where I can make use of my Hilton Diamond Member status benefits and pay only a third of the price of the Fairmont Orchid. I hope that my feedback will initiate improvements at this hotel.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.