Resort Details
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6140 reviews
-
May 05, 20255 Star Service at the Fairmont Orchid!
We just returned from an absolutely incredible vacation at the Fairmont Orchid! This property is so special; private, quiet, immaculately kept and situated in an ideal location to relax and enjoy the beauty of Hawaii that surrounds. The resort and all of its staff maintain a level of excellence we rarely find elsewhere and we were so grateful for the level of care and service throughout our stay. A special shoutout to James at the front desk for getting us a fantastic room and sending a surprise bottle of bubbles to help us celebrate our milestone bdays! His warm welcome truly set the tone for Fairmont’s 5 star hospitality, a much appreciated gesture. We found all the resort staff here to be so friendly and ready + willing to help make our vacation extra wonderful; thank you to Eric at the pool, Benny at breakfast and everyone at Browns deli for your kindness! Already planning our next visit…Mahalo Fairmont Orchid!
-
May 04, 2025
Our second stay did not disappoint.
Our second stay at the Fairmont Orchid did not fail to leave us wanting more. Swimming in calm clear warm waters with fish and sea turtles steps from the pool and beach bars is hard to match. Since it is pretty secluded, even when the hotel is full there are always plenty of unique spots to connect with the seashore. A good measure of a quality hotel is the retention of its staff. Derek, a 30 year employee, was the stand out. He brings his warm authentic island welcome every day to the Hale Kai Beach Bar along with the best Mai Tais we found on the island. The combination of soul-centered service with the magical warm air makes Fairmont Orchid a paradise to return to again and again.
-
May 02, 2025
The Fairmont Orchid is absolute stunning -- don't hesitate and book it!
My husband and I had such a fabulous time at the Fairmont Orchid. The service was spectacular! Everyone goes out of their way to make you feel special. The food was delicious at all of the restaurants, including the breakfast, the pool was perfect and never TOO busy, plus it was so cool to see all of the sea turtles (from a respectful distance). Special thanks to Merlin at the spa who gave me a Lomi Lomi massage that was the best of my whole life. Don't skip the spa experience! Also, Nani at the spa desk is a delight. Cheryl at the concierge was super helpful, too, when planning our days and making reservations. We really can't wait to come back again soon -- loved it!
-
Apr 30, 2025Beautiful Setting, But Service Falls Short
We stayed at the Fairmont Orchid during the first weekend of January 2025 for three nights, and unfortunately, it did not live up to expectations. We had an ocean view room that was clean, but the view itself was just okay. During our stay, there was some sort of conference or event happening on the property, and the loud outdoor award ceremony completely disrupted the otherwise peaceful setting we had hoped for. Service was underwhelming across the board. Check-in took longer than it should have, and when I asked for aloe vera due to a sunburn, I was simply told to walk to a grocery store up the road—no offer of assistance or transportation, which felt dismissive and lacking in hospitality. The restaurants were another major letdown. At breakfast, we watched a bird eat food off a guest’s plate, and instead of addressing it, the restaurant staff looked the other way and let the guest continue eating. It was unhygienic and shocking for a resort of this supposed caliber. The concierge was also not helpful and offered little guidance or insight. Overall, the property didn’t feel like even a moderate luxury experience at all. We were aware it wasn’t a four seasons but definitely would have splurged on the 4 seasons had we known this fairmont didn’t live up to the fairmont experiences we had been given at in Vancouver.Between the mediocre food, poor service, and lack of attention to guest needs, we left disappointed and would not stay here again.
-
Apr 27, 2025
Best Spa Experience
I had the most wonderful Lomi Lomi massage with Ariana on April 24th. Within 5 minutes if the start of the massage, I was so relaxed. I was in a cabana by the waterfall which added to my experience. I would not hesitate to recommend this wonderful massage with Ariana who is a very gifted practitioner.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.