Emotions by Hodelpa Puerto Plata - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4095 reviews

• 

  Encantada

  Me encantó el hotel le doy 10/10 El mejor empleado que tienen para mi es ARIEL excelente servicio y muy dinámico con un carisma increíble. La comida me Encantó , la habitación también ósea no tengo queja La discoteca muy buena música y buen servicio también

  Apr 30, 2025
• 

  Nice to see some things don't change

  fter 5 years we returned to Emotions by Hodelpa in Playa Dorado. What did we find? Not much has changed. We were greeted warmly by familiar faces. Xiomara in the Member’s concierge office enveloped me with a big hug. Roberto in the Opus Bar surrounded my husband in a bear hug. We had read some recent reviews complaining about large crowds from cruise ships taking over the resort. There were at least 2 days where cruisers visited the resort. Besides the traditional dancers greeting the group as they arrived, we did not notice the additional visitors. We didn’t expect them to affect the member’s only areas, but I also didn’t see an effect by the main pool, on the beach, or in the buffet. Not sure what all the fuss was about. Good for the resort for trying to explore additional income sources to aid in the post-covid recovery. The beach for most of our stay was beautiful and free from seaweed. Unfortunately, day 7 the seaweed showed up as well as excessive windy conditions, resulting in a red flag day. The resort has many activities for those who want to be active. There is a gym, tennis court, batting cage, archery, soccer field, giant chess board, mini-golf, and a real golf course right across the street. Special mention to some of the wonderful staff who made our stay memorable: Leonidas who serviced out room, Roberto in the main buffett who moved like lightning, roberto and Alberto in the Opus bar, Genesis and Scarlett in the Aroma Restaurant, and Xiomara who magically makes all problems disappear (especially when our flight was affected by a storm and we had to stay a few extra nights).

  Apr 26, 2025
• 

  Mexican restaurant on point

  Hotel was good needs a little remodeling and some fixes to be like the old days when it was new but really nice the Mexican restaurant was excellent and the service was on point the server Junior Victor Yolanda was the best and another guy but I don’t remember his name the hotel had really good service

  Apr 23, 2025
• 

  Revisit Experience – A Pleasant Surprise

  To be honest, I never thought I’d return to this resort after my previous visit. Having been a regular guest (visiting two to three times a year) it took me a year and a half to come back. But this time, everything felt different… in the best way. Value for Money: Yes, you truly get what you pay for. While it may not be a luxury resort, the cleanliness, quality of food, service, and the wide range of activities available made the stay more than worthwhile. Special Thanks to Pamela (Reservations): Pamela, you’ve been a consistent support throughout the years. Your dedication and consistent communication truly stood out. I was thrilled when you texted me confirming availability. Thank you for making it happen. You’re a true gem! Entertainment Team – A Round of Applause: What a difference from the past! The energy, enthusiasm, and creativity from the entertainment team was outstanding. Gerardo, the lovely lady supervisor, “The Master” DJ, and Bayron (aka Michael Jackson). You are all phenomenal. Your energy is contagious, and you made the experience unforgettable. Spa Experience: The massage I received, a combination of deep tissue and relaxation, was simply incredible. The masseuse has truly gifted hands. It was exactly what I needed. Guest Experience Team: My full respect to this team for managing so many guests. Thank you especially for helping me with the room service, it made all the difference. Luis (Bartender): Luis, you are hands down the best bartender we’ve encountered over the years. Your service, professionalism, and genuine hospitality are a class of their own. Maintenance Team: Though we had an issue with the TV that couldn’t be fixed, I appreciated the prompt response and the kindness of the two gentlemen who attended to it. They took the time to explain everything clearly and respectfully, thank you for that. Reception Team: A special shout-out to Monases, your friendly attitude, warm smile, and genuine willingness to assist truly stood out. It’s hospitality professionals like you who give the essence of great hospitality. Thank you Dereck for assisting us as well. Unfortunately, there was a comment made by another team member, Christian, that felt inappropriate and unnecessarily created tension. The statement, “I’ll give you the rate and the agent will pay the rest of it,” was uncalled for when I was just confused. As a hotelier myself, I found the whole interaction with him was disheartening, to the point where I considered no extending. Perhaps both staff members were trying to explain the same thing in different ways, but wording matters, especially in guest interactions. I share this feedback not as a complaint, but with the hope that it contributes to improving the experience for future guests. One comment can shift the entire tone of a conversation, and I believe the team has the potential to consistently shine with the right support and training. Overall, I’m glad I gave this resort another chance. This visit exceeded expectations and reminded me of why I loved coming here in the first place. Thank you to all those who made it special, I look forward to returning again.

  Apr 23, 2025
• 

  Can’t wait to return

  We stayed here for six say time days out of our seven night stay at an adjacent resort we became members on one of our trip Tours and enjoyed every moment we were at emotions. We cannot wait to come back and stay 24 seven on our next vacation. The staff and emotions make you feel like Family. They try to make everything as happy as possible for you. Really looking forward to our next trip here.

  Apr 23, 2025