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2709 reviews
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Nov 11, 2024Amazing Hotel!
I stayed here for a long weekend in October. This is an amazing hotel! It about a 30 minute walk to Disneyland but only about a 10 minutes Uber ride. The rooms are very spacious. Most rooms include a kitchen/Living area and than a bedroom area. It is a very good location even thought its not located directly in Los Angeles it still is only about an hour Uber ride away from Beverly hills and Santa Monica. Great hotel if you want to go to Disneyland and the beach!
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Oct 28, 2024Customer Service Improvement Needed
We recently stayed at Embassy Suites Orange off North College Blvd from 10/27-10/29. The location was ideal, close to Disneyland and Christ Cathedral, which made our outings super convenient. The breakfast was fantastic, with a good variety that really set us up for each day. However, the guest services fell short. Upon arrival, we found our room lacked basic toiletries like shampoo, conditioner, and soap, and the in-room phone wasn’t working, so we couldn’t call guest services directly. We requested our room to be serviced to address these missing items. While the bed was made, and fresh towels were provided, there were still no toiletries when we returned. It really made us question the thoroughness of the room checks and cleaning standards. While this hotel is great for location and breakfast, the lack of attention to detail in guest services was disappointing.
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Oct 06, 2024Daniel Ariciano failed to follow up, watch out for fraudulent charges at this facility.
The stay in general i would say was average for a hilton experience in california, room was clean but smelled like marijuana from the neighbors next door. My complaint is it required 1 unread email, 8 phone calls and roughly 4 weeks of my time to correct a fraudulent bar charge on my stay. Mr. Ariciano and his team offered to review camera footage to "confirm who was at the bar and ask the employee for their story" and then reach me back. No follow up, I call back and the evening manager is clueless. I was even told that Daniel is so busy and prefers to be messaged via email. My email left unread with no response. I eventually was transferred to hilton where hilton corporate left a message on my behalf. The hotel had 48 hours to respond to me via email or phone call, neither of which happened. Eventually i called and was transferred to the director of finance who credited the charge the next day. I just wanted to highlight this charge was less than my parking. In fact, the mistake placed on my account was the least expensive item on my trip. I could have just called my credit card company and handled it that way. But I took the chance that the property understand my complaint, review the footage recognizing I was in disneyland at the time of this charge and then refund accordingly. But instead of the property taking ownership of their error I spent a month of time disputing a single $16 charge. A charge in which the signature doesn't even match the signature on the back of my credit card. Ridiculous. And just fyi for the management staff of this property, I looked at the copy of the receipts. When someone charges something from the bar to a room, it prints my entire name and room number on the receipt. It would be extremely easy for someone to just write my room number and name just from looking at the second copy. Maybe something they could recognize when training their staff. Scary how many other people probably might be going through this same fraudulent activity. and from a hilton no less
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Oct 02, 2024
PURPOSEFUL RETALIATION - DISRESPECT TO A VETERAN and his SON
This is a HORRIBLE and DISRESPECTFUL Hilton Property. The issue starts with the stay that was from hell. They also did not help solve the issues at hand at the time. They had ZERO parking due to the construction and large groups in the property which I had called ahead as I do for my son who is Autistic and we had stayed there before and they did not say they had the major construction nor large group that would be there while I had to attend meetings at Disney. NOW it gets worse after I had the bank reverse the charges as they refused to do anything to make up for the major problems. Now they issued a notice to the Hilton customer service that they did not get paid and to place my account on hold. Mind you I have been with Hilton now for over 15 years and was a diamond member so that shows I have spent THOUSANDS of dollars with Hilton. This property has been extremely revengeful against me for my course to get something the horrible stay we had. The bank has returned the money to the property but NOW, they are preventing my account from being reactivated by NOT responding to Hilton to notify them that it was received and to remove the hold. They have done this on purpose because Hilton has even seen the bank statement as well. This property GM is now making sure I have issues and suffer because of doing what I was felt right and of course after all these years I have never mislead any issue and they have been fixed before by other properties. Needless to say this is extremely bad image for this property and Hilton. I am going to also take it one step further now. I am working with certain things related to Disney and that means they are a "approved" Disney Property, well I am going to discuss it with Disney now so they know. The fact that they are also doing this to a Disabled Veteran Single Father caring for a Disabled Son with Autism makes this even more worse. I now have been forced to cut back my travel as now I have been diagnosed with Cancer. This all is important because it's being done on purpose to cause harm because they didn't help with other issues during the original stay. Our stay was extremely bad and affected my son and our entire trip. They did nothing to help or even take steps to assist with offering things to support a resolution before we left. Again, I am making sure that others know that a property can cause you problems even months after your stay. This is inexcusable and wrong and disrespectful to a loyal Hilton Honors member of 15 years. I would not recommend this property to anyone , especially Veterans. They have no care for us as how they are treating me clearly shows that. I hope this is helpful to others to know who runs the property and represents Hilton.
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Sep 08, 2024
Good hotel, yet bus service ruined my trip
This hotel was good. It has a great deal since post-covid. I recently stayed there (09/2024). My only advice is that if you need to get around, DO NOT use the ART bus that the hotel recommends! This is the worst run bus company that I have ever experienced. The buses do not even run close to being on time and using the app is useless. We spent hours every day waiting in the heat for a bus. Locals recommended the Orange County busses. Next time I go, I will stay at a hotel withing walking distance of Disneyland.
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