Hotel Overview
Located in Kantenah Bay El Dorado Seaside Palms. The Palms is the El Dorado Seaside’s original section, it is a romantic world surrounded by crystal blue waters, walkways, winds their way through lush gardens; hammocks are tucked away amid coconut palms. Just minutes away, there are opportunities to discover one of the largest reefs in the Riviera Maya,archeological destinations as well as Eco Parks, natural Cenotes, sandy beaches,and Mayan culture; 90 mins from Cancun International Airport and only a short drive away from Playa del Carmen and Tulum.
Location
Cancun International Airport (CUN) : 53 milesProperty Information
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Hotel Details
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Guests at the El Dorado Seaside Palms have full exchange privileges at the El Dorado Seaside Suites. Note, for access to Hidden Beach guests must obtain a day pass.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
14064 reviews
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Nov 20, 2024Our Favorite All Inclusive in México!
We came to this resort for our honeymoon two years ago and had a wonderful time! We decided to come back for our second year anniversary and stay on the Palms side of the resort because we love the beauty of the Palms and the beach it offers. We have a had an amazing trip yet again! One of our truly favorite parts this year was all of the amazing staff we met. Can I just say you will find no better staff than at this resort! Wow! We absolutely LOVED meeting Benjamin. He is so outgoing, friendly, and soooo funny! We are so thankful we met him! His co-worker Luana is also amazing at pool volleyball, thankful for her skills on our team! I’d also like to call out more entertainment staff- Angel, Alexandro, and Maria were always great at inviting us to various activities. Loved painting my flower pot! And glad they encouraged us to play volleyball because that was also really fun! Jose gave us salsa dancing lessons which was also a great time. Timburcio is our favorite bartender, we frequently saw him at the swim up bar near us- he’s great! And last but not least, Karla, our concierge - request her to be yours! She is amazing! The beauty of this resort is breathtaking, but the staff make it a truly beautiful place. The weather wasn’t what we planned this time, but it really made us get to know more people and we are so thankful for that. It made this trip even more special! ❤️ Also the food is amazing! Many different options available
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Nov 20, 2024Not the same sadly
The whole menu has changed. The fan favourites ex:Shrimp Tacos/Pork Belly Tacos gone! They have deconstructed food which is horrible. The Culinarium once amazing is now horrible. Food & coffee cold. I have come many many time & will never return.
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Nov 19, 2024
Kinks to work on
I just came back from a stay at El Dorado Seaside and while the resort was beautiful and the food was amazing, I would not return to this resort or recommend it to others. The resort caters to weddings and their members and doesn't have the resources to take care of the other paying guests. The people who work at the front desk were unpleasant and unhelpful to deal with. I arrived with 2 friends and was not offered a beverage of any type, the front desk person raised his hand to us and told us he was busy, and were not given a map or explanation of the resort. We were put in a room with 1 bed which was not what we had reserved. We were very rudely told that we were moved rooms due to a wedding but that we could pack our stuff up the next day, keep it with us for 3 hours before moving into our original room. We were finally able to get a roll away and blind in the window by the rollaway (there was no covering on the window) after talking to a manager the next day who could not believe that wasn't offered in the beginning. Any future dealings with the front desk were so uncomfortable as they would say, Yes we know your room in a rude tone when we tried to let them know that our phone was ringing and beeping and when we tried to check out. At check out, they said we had spa charges when we did not and 15 minutes later when it was discovered that the spa made a mistake, there was no apology or anything but a sneer. The resort itself is stunning. There are so many areas so that it never felt crowded even though it was at capacity. The bali beds and service on the beach were amazing touches, The staff were friendly and so helpful. My friend has a food allergy and every restaurant worked so hard to make sure that there were no issues. The beach was the best that I've been at in Mexico with some fun snorkeling. The More Inclusive was amazing and we really enjoyed the Catamaran cruise. The entertainment was fun with a stellar fire show, foam party and silent disco. The room service food and service were so good The food was amazing but difficult to get. At the event nights, many of the stations were empty and were not refilled during the event. If you did not have a private table, you did not get guacamole at the Mexican event. The two restaurants that you could make reservations at were amazing but did not know that it would take 2-3 hours to eat as the restaurants could not keep up with the demand. For the other restaurants, you would go to the door and give your name, Two nights in a row we were told an hour and a half wait. We expected this so we checked in halfway through the time as we enjoyed a beverage. When it was our time to eat, we were told that due to the members that had made reservations we would not be able to eat before closing. So then we would be scrambling trying to find a place to eat around 9 after starting around 7. The barbeque, Sandwicherie, Driftwood, and vegan place were so good during the day that we really wished that there could be something like that open at night. I hope that the resort can work out these customer service and logistic issues as the resort itself is truly beautiful!
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Nov 18, 2024
Awesome hotel! I'll be back!
For me, there aren’t enough stars for this place. I’ve been to about 30 all-inclusives over the years in Mexico, Cuba, DR and Barbados, and this one is incredible. The transfer is not bad, about 1 hr from either Tulum or Cancun airports. Private cars can be hired for $150USD one-way. The hotel is built among a dense tropical forest, and the grounds are well kept, and lush with huge butterflies, colourful birds, coatis, racoons and monkeys. The staff is professional and attentive. You’ll see in other reviews of all the staff saying ‘Hola’ as you pass, and this is true, and a very nice touch that makes you feel welcome and shows their attentiveness. We stayed on the Palms side and preferred the quieter, more lush complexes, yet there are many swim-up bars for those wanting some more social interaction. There are hammocks and swings abound for lounging. You can get a cart drive around the complex, but everything is within a 15 min walk if you’re able. The Palms side is also closer to most of the restaurants, the sports bar, the entertainment, the beach, and the beach BBQ. If you’re more into the huge, loud swim-up bar with activities, the Seaside Suites side would be more suited. I did not, however, ever see anyone take advantage of the swim-out pools on the higher floors as they are small and closely connected to the adjoining rooms. We would simply go pass the afternoon at the big party pool, then return to the Palms for the evenings. The food in both the buffet and restaurants is excellent. We managed to get some reservations to the restaurants for most nights, but when we couldn’t we were sometimes accommodated. There were still a few restaurants we didn’t get to check out, as there are so many. Another nice touch is the room service included. Accessible through an App, you can get a great selection of food 24 hrs. This is nice for the rainy days, late nights or on the evenings when you prefer to stay in and rest. There are, as always, those rude travelers that wake early to ‘reserve’ chairs and day beds, but there were enough that we could always find one if we arrived later in the morning. There are a few that are reserved for members, but there are enough available if you’re willing to walk a little further down the beach. The ocean is shallow and warm, and there are small piers or reefs where you can snorkel to find an abundance of fish and shells. Staff change all outdoor bedding nightly in an incredible display of cleanliness. The washrooms on the complex are also cleaned and stocked regularly, something I never realized how much I appreciated until this trip. There is no ‘disco’ or nightly touring show that you get at other resorts (eg. Michael Jackson, Broadway etc.). The hotel put on a different professional show each night on the beach, and had musicians play in the earlier part of the evening, and a very good DJ playing dance music from 11-1. Activities, extras and excursions are expensive, but available for those that want to get a massage or a private dinner. Our group was so satisfied with the variety of the resort, there was no need for any extras or to leave the resort. I will definitely be back! See you soon!
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Nov 17, 2024
We love vacationing at this resort!
My wife and I stayed at the Seaside Palms Resort late October to early November 2024 (2 weeks). We love vacationing at this resort! Even with the recent hurricanes and storms that caused closure of a couple of the buildings, the grounds still looked amazing! The staff, including cleaning and ground maintenance staff, were always friendly and helpful even if it was just a passing “hola” greeting. We want to give a special thanks to the following staff members that made our stay even more enjoyable (and prevented me from experiencing a sesame allergic reaction!): to our “butlers” Arturo and Julian; games coordinators Angel and Alexandro (you win some, you lose some); restaurant hosts/hostesses Jordy (Klay Talay), Lorena (Driftwood), Ingrid (Mia Casa), and Gaudelope (Seaside Market); restaurant servers Gabriel (La Carreta), Margarita (The Culinarium), Renan (Klay Talay), Juan (Mia Casa) and the poolside bartender Miguel for introducing us to some new and very tasty cocktails and our server Alicia at Mescalitos! A very special thanks goes to Adriana who took us through daily sessions of yoga and a couple of HIIT (High Intensity Interval Training); even though we were there for r&r, these sessions were a welcome change to the daily routine of eating and drinking and hanging around the pool! We were a bit disappointed with our first meal at the La Carreta (Mexican cuisine) but they had changed their menu the second week we were there and the menu choices, and food, was much better! Other than that, the food was great and many activities to partake in if you so desire! We’ll be definitely going back to this resort!
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.