Hotel Overview
Located in Kantenah Bay El Dorado Seaside Palms. The Palms is the El Dorado Seaside’s original section, it is a romantic world surrounded by crystal blue waters, walkways, winds their way through lush gardens; hammocks are tucked away amid coconut palms. Just minutes away, there are opportunities to discover one of the largest reefs in the Riviera Maya,archeological destinations as well as Eco Parks, natural Cenotes, sandy beaches,and Mayan culture; 90 mins from Cancun International Airport and only a short drive away from Playa del Carmen and Tulum.
Location
Cancun International Airport (CUN) : 53 milesProperty Information
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Hotel Details
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Guests at the El Dorado Seaside Palms have full exchange privileges at the El Dorado Seaside Suites. Note, for access to Hidden Beach guests must obtain a day pass.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
14080 reviews
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Dec 21, 2024Relaxing escape in Mexico
A great resort with a friendly chill vibe. Immaculately maintained with lots of food and beverages choices. No problems finding Bali beds or loungers. Lots of beach to enjoy. Special thank you to Domingo at the beach grill. It’s a hidden treasure tucked away beside the bar if you turn right and head down the beach towards the far end. Delicious menu of nachos and various grilled meats. Best ribs I’ve had and the chimichurri sauce is awesome! My favourite place in the resort. Domingo grills your order fresh in front of you. So good!
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Dec 21, 2024
Beautiful setting, few things to improve.
The hotel is located in a paradise setting. We had a wonderful vacation here on my 40th birthday. Very nice service, cleanliness of the facility, beautiful beach. People are very kind and helpful. Great room service, the option saved me on a day when I felt very unwell. The downside is the lack of a good buffet for breakfast/dinner apart from one amazing Mexican fiesta evening a week. Really poor breakfast offer in the restaurant on the beach, dry scrambled eggs (despite requests to the staff to shorten the cooking time) and poor selection of egg dishes, no choice of cheeses, slow refilling. For such a big resort, it should be at least one proper buffet place as not everyone likes to wait in a queue for a table in a la carte restaurant. Also do not book a paid bali bed, it's waste of money, better to come in the morning and choose a bed for free.
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Dec 18, 2024
Wonderful
Love this hotel. Great food, amazing staff and the entertainment was wonderful. The only suggestion I have is for the hotel to be more strict on the guests smoking. I saw many foreigners smoking and vaping in the ocean and throwing the cigarette in the ocean. There are designated areas to smoke and staff clean up, but many guest do not respect this. I saw cigarettes on the floor and in the sand. The foreigners don't respect the rules, but perhaps there needs to be consequences or something to reinforce keeping the environment clean. Also many guest keep feeding the animals which there signs to not feed the animals, but many guest also don't respect this.
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Dec 11, 2024Great vacation spot in riviera maya’s Eldorado offerings
Pillows were not good. Alright now everything else… Simply Amazing! The staff (Omar “Omy”, Luis and Jose and all the Volley Ball folks) the service in general, the cleaning crew, and my mother in laws favourite touch, the gentle “Hola” from all the staff! The place isn’t new and it shows but the upkeep is on point. Grounds meticulous consider hurricane season just ended. Would definitely go back. The “Tier” system albeit somewhat against my desire and membership classes, add a sense of urgency from the owners to stay relevant in the upscale market per fear of membership renewal, upgrades and sales drops. Entertainment offers along with inclusive and partnership driven excursion within the area offers a noce package for a true ands off vacation.
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Dec 09, 2024Not honoring our contract
We have had a signed contract for three months and this resort is still trying to push our group to stay on the other side in the high rise building. We paid and signed to stay in the swim outs on the Palms side. We want to all be together on the ground floor in swim outs. I hope this trip isn’t a disaster, but I will not be bringing my group of 36 people back to an El Dorado property.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.