- Amstar Transfers from Cancun airport to hotel and return transfers from hotel to Cancun airport
- Catamaran & Reef Snorkel: Feel the sea breeze on an extraordinary catamaran trip as you explore the crystal clear waters of the Caribbean Sea.
- Aqua Nick TM Water Park: Have fun with SpongeBob SquarePants and his friends at the Hotel Nickelodeon Riviera Maya's theme park.
- Maroma Beach: Enjoy one of the most beautiful beaches in the world in Riviera Maya, ideal for relaxing at the Beach Club, enjoying a delicious brunch, and participating in activities such as snorkeling, paddle boarding, and kayaking.
- Eco touristic Ranch: Immerse yourself in nature, cool off in a crystal-clear cenote, and have the opportunity to interact with our rescued animals.
- Tour Transfers: Includes round-trip transportation from the hotel to these activities.
- Important Information: For further details regarding available activities and to make bookings. please visit the More Inclusive Concierge desk located in the hotel lobby at check-in.
Resort Details
- All Restaurant Dress Code
BREAKFAST/LUNCH DRESS CODE
To enhance the unique breakfast and lunch experience, please note the following casual dress code in all gourmet restaurants.For Ladies
Recommended: Sun dress, elegant sandals, T-shirts and skirts
Permitted: Shorts, T-shirts, flip-flopsFor Gentlemen
Recommended: Long pant, formal bermuda, polo shirt, sleeved T-shirt, sandals, or tennis shoes
Permitted: Shorts, sleeved T-shirts, flip-flopsNOT PERMITTED:
Swimming trunks, bikinis, swimsuits, tank tops, sleeveless shirts, baseball caps or any type of hat.
DINNER DRESS CODE
To enhance the unique dining experience, please note the following casual elegant dress code is all gourmet dinner restaurants.For Ladies
Recommended: Dresses, skirts, long pants, shoes, Capri pants, elegant sandalsFor Gentlemen
Recommended: Long pants, collared shirts, casual shoes
Permitted: Formal bermuda, dress sandalsNOT PERMITTED: Baseball caps, peaks, tank tops & flip-flops, sport shorts
- Cocotal RestaurantGuests can choose from a welcoming lavish food display for breakfast featuring cooking stations, mouthwatering dishes and irresistible home-baked bread. For dinner guests appetites are met with enjoyable tastes from all over the world served A la carte. Cocotal offers something for everyone in an elegant air-conditioned atmosphere.
- D’Italia VillasContemporary Italian cuisine and memorable dining experience by offering three essential must-haves; superior food
quality, an elegantly charming ambiance, and staff members that make you feel at home. Open for A la carte dinner. - D'Italia CasitasAuthentic Italian Cuisine in a luxury beachfront setting that offers traditional dishes, along with creations from our international chefs.
- Fuentes Culinary TheatreCome and enjoy one of the world's most avant-garde concepts in culinary entertainment. Open kitchen with full cooking show of iron chef level. A one-of-a-kind Culinary Theater with gourmet acts hosted and performed by our chef and sommelier designed to satisfy both, your appetite and your curiosity.
Our Creative Chef, will take you on a journey filled with exquisite aromas, colors, textures, contrasts and flavors, and the finest selection of ingredients from our greenhouse. Our Sommelier, guides you through the magic behind the subtle art of pairing to make this epicurean journey an absolutely memorable Experience. - Health BarServing fresh fruit, juices, whole wheat sandwiches and smoothies.
- Kampai Pacific RimKampai not only has its own sushi menu, but also is creatively decorated with Buddha statues and other eye-catching oriental designs. Serves lunch and dinner.
- KickOcean front, in a laid back atmosphere you can enjoy delicious preparations from the grill as well as typical Mexican specialties together with an ice cold beer or other beverage of your liking.
- La Cabana PizzeriaWood burning oven pizzas served to order, and a selection of Angus burgers, gourmet bites among other succulent Mexican "botana" preparations.
- La Isla RestaurantWelcome to the real Mexico, the perfect place to experience during lunch time the authentic Mexican "street food" while you enjoy our relaxed ambiance with stunning garden views. During dinner, delight your senses with our exclusive "Mexican author's Cuisine” in a pleasant and casual atmosphere.”.
- Rincon MexicanoThis open-air palapa restaurant features continental breakfast as well as A la carte international breakfast, lunch and dinner, with a special focus on Mediterranean cuisine at dinner.
- Santa Fe GrillIn the midst of decor reminiscent of the old New Mexico missions, Santa Fe Grill is an innovative proposal catering unique flavors on coal oven-cooked dishes and presentations ideal for sharing. It is, no doubt, a memorable experience of our guest, recommended to enjoy at sunset, due to its spectacular view of the sun setting over the surrounding mangrove.
- SpotStart your day in paradise, merging into the jungle, in a stress- free scene; have a mouthwatering gourmet breakfast & lunch.
- Swim-Up Bars
Our Four swim-up bars serve gourmet snacks, premium cocktails and other refreshing beverages without you having to leave the pool.
- Bar La Isla
- Bar Las Fuentes
- Bar Pericos
- Bar Papagayos
- Bar Pelicanos
- Colibri
- Quetzal
- Faisanes
- Albatros
- Gaviotas Seashore Bar
- Bar Tucanes
- Spot - Thirty-Two CornerServing delicious salads and sandwiches.
- Various Lounges/Bars- Bar Guacamayas- Bellinis Bar- Martinis Lobby Bar- Gaviotas Seashore Bar- Kick
- 24-hour front desk
- 24-hour room service
- Baggage hold
- Bell staff/porter
- Bicycle rentals
- Business services†
- Car Rental Services†
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- 24-hour front desk
- 24-hour room service
- Baggage hold
- Bell staff/porter
- Bicycle rentals
- Business services†
- Car Rental Services†
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- Elevators Not Available
- Exercise gym
- Free parking
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Medical Facilities Service†
- Non-smoking rooms available†
- Pool
- Restaurant
- Safe deposit box
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking
- Wakeup service
- Water sports†
- Please contact the hotel for additional information.
† Fees may apply
- Bike rental
- Direct access to a beach
- Fitness center on-site
- Golf †Golf course located within 5 miles of the property.
- Hot tub
- Leisure FacilitiesAvailable activities include:
Tequila tasting
Soccer
Kayak tour
Dance lessons
Yoga classes
Cocktail lessons
Eco tour
Fruit carving
Greenhouse tour - Motorized Water Sports †Available activities include:
Wave runners
parasailing - Non-Motorized Water SportsAvailable activities include:
Paddle boats
Kayaks
snorkeling gear - PoolThere are 6 pools on-site including 5 freshwater pools and 1 natural salt water pool. This property has swim-up bars.
- Snorkeling
- Spa †What the warm sun, sand and surf do for your body, the spa will do for your soul. Adhering to the ancient Mayan principles of earth, wind, fire and water in perfect balance, a visit to our exclusive spa will add another element to your vacation: joy.
- Tennis court †There is 1, lit tennis courts on-site.
- Volleyball †
- Scuba diving †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17672 reviews
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Feb 21, 2025Beautiful Resort
Exceptionally beautiful resort, with many lovely pools, swim up bars and gorgeous palm trees providing delightful shade. All inclusive food and drinks are plentiful and very good, but not always excellent. Service can be a little indifferent. Rooms are spacious and well appointed, but dark. The veranda is pleasant. The entertainment is not great, but the spaces for outdoor relaxation are gorgeous.
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Feb 20, 2025Ladies retreat
I visited El Dorado Royale in February 2025 with 3 friends. We are in our 40s & 50s. We stayed together in the 2 bedroom villa. The service and food were spectacular! I will speak about the highlights. Restaurants: The first evening we dined at Jade, which is at Generations. We shared several different appetizers and entrees. It was all delicious! Sharing is the best way to try all the yummy options! The second evening we dined in the private space in Italia Casitas. We had a wonderful group of servers to assist us. The wine sommelier, Ricardo, helped us select a bottle of wine to match our preference and budget. He also spoke with us about wines in the region. Ed was our main server. He was very attentive and hospitable. We also spent an evening at the chef's table at the Wine Kitchen which was also at Generations. We were amazed at the amount of attention and assistance we received. The chef discussed each dish with us and the sommelier, Omar, selected a wine to pair with each dish. Eduardo and Alma were excellent servers. The experience was phenomenal! The fee was well worth the experience! We enjoyed lunches at Kick, La Isla and the pizzeria. All were very enjoyable. Breakfast at Coccital was incredible! We took a 1/2 day catamaran and snorkeling tour. A shared van was provided for our transportation to Maroma. The water was a little rough that day, so only 1 of us snorkeled. We saw a sea turtle from the boat which was a highlight! The ride itself was enjoyable. There was plenty of alcohol flowing, but I can't say it was very good. We visited the spa at El Dorado Casitas twice. Once we experienced the water journey. The spa experience was wonderful. All of us were pleased with our massages and the facilities. During our stay, we had 3 butlers- Gaby, Alondra, and Miriam. These ladies left no stone unturned! They picked us up prior to each spa and dinner reservation to drive us there. They made sure we were always taken care of! Overall, our experience was extraordinary! We are ready to book our trip for next year!
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Feb 18, 2025A day pass to the spa!
We’ve been frequenting this resort for over three years, often with friends and family. However, this time, our experience was vastly different. The price had increased, and the options for the “day pass” restaurant had dwindled to just one. This was a significant shock to us, and we kindly requested an exception, which they graciously granted. Nevertheless, it leaves us uncertain about what to expect in the future. It feels like there’s been a change in management, as there have been numerous alterations. This time, we left feeling slightly disappointed rather than relaxed.
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Feb 16, 2025Will not return
We had booked a swim up casita for 5 nights. Upon arrival at 3 p.m., we were told that the casitas were overbooked, and we were told we would have to go to the Generations resort. We had booked a Casita as it is adults only, and we were forced to go to Generations, which is a family resort. I did not agree at first, but I was told we had no other options than to go to Generations for 2 nights. We received a whole 250 credit, which is nothing for all the hassle. The first night at generations the air conditioner ran on high and we were unable to shut it off. I could not call the front desk as the room phone was broke. The next morning, we wake up to a leaking bathroom ceiling to pieces of the ceiling on the floor. They moved us to another room at generations. After the 2nd night, we were told we would move to casitas. I called to have our luggage picked up and bell service said I had to go check out at generations. We finally get to the front desk at genrations and i was told no you don't have to check out. Due to the time it took, we missed an excursion. Day 3, we finally got to the room we booked and they did upgrade the casita to an ocean front. It was not worth all the trouble we had gone through. When I contacted our travel agency, I was told this is a common happening at this resort as they overbook often. This had been our 3rd time to the resort over the past 5 years. With the change in management, it has drastically went down hill.
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Feb 15, 2025Please, someone help me!
The purpose of this review is hoping that someone will finally help me, a former guest who stayed January 2025. I have called the resort no less than 15 times trying to get in touch with the on-site doctor's office, who I had to visit while I was a guest. Each and every time I've called I've been hung up on. Some claim they're transferring me, some insist I call back so that someone else has to deal with, not a single person will give me the direct number or email of the doctor, which I know he has because it's written in his office. So PLEASE, will someone help? Is this possible? I would like to update my review to reflect my experience as a guest, but, as of now, will leave it to reflect my experience in getting help from the resort.
- AdvisoryImportant Note: Although the hotel offers over a mile of sandy white beach, some of the area is not swimmable due to protected coral. There is a swimmable area and also a unique natural saltwater pool on property.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- Minimum Guest Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.