Resort Details
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7578 reviews
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Apr 30, 2025Excellent!!
We’re on day 4 of a 12 day stay. Yes, Hotel and rooms need some renovations. Staff more than makes up for any shortcomings. Everyone from Reception to Housekeeping has been great! Snorkeling has been exceptional! Please remember to tip! Would we return? Absolutely!!
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Apr 26, 2025Old fashioned Mexican Family resort
Family Fun!! This is an old fashioned family style resort complete with poolside games and mini golf and more. The food is excellent and the staff are friendly and professional. I recommend the dinner at the fine dining restaurant, the waiter Angel was our favorite!
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Apr 22, 2025
Family reunion
This is my fourth time I bend with my wife and another time with the all family and we always have a good time. Al the personal are very nice and always looking forward to help you last time we went with the family and they had a blast the grandkids were happy and they told me the will be out next vacation. That will be el Cozumelenio
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Apr 20, 2025
Excellent Service!
Truly any experience is based out of how you were treated, and how comfortable and safe you felt. At Hotel Cozumeleño, you are treated with respect and many smiles, their rooms are spacious and they have the best ocean view!! The reception was friendly, look out for Santiago, such an amazing person, he gifted us with great service followed with a beautiful smile! Fatima and Santiago made sure we were always good. Federico, Carlos, Manuel, and Angel Eyahir are names that we will never forget, going above and beyond. You ALL made our stay pleasurable and memorable. I wish I could name everyone, but I know you are all looking for reviews of safety and recommendations; Speak with Carlos he will hook you up with any tours, don't go with anyone from the airport offering deals, stick with your hotel to rent a vehicle, bring your family its safe! Remember to have fun and enjoy your time, visit the town which is safe as well. The prices and packages with this hotel are all worth it. They will advise you on everything you must know, and they won't hold back, I was skeptical thinking I could get a better deal, but you don't. Last and not least, yes! Make sure you carry pesos because not all places will give you the rate. Thank you Cozumeleño! For the great memories. Ketty ❤️
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Apr 19, 2025
Perfect honeymoon
We have been to many resorts in Cozumel and it always feels like home coming back here, best value for your money. You can't beat the beach and not to mention the friendly staff, especially Santiago! Always a pleasure. We spent our honeymoon here and it was better than isla mejures and Cancun. Don't sleep on this place because of mixed reviews
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