Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2234 reviews
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Mar 31, 2025Stay Clear
Had to stay here for one night when our flight home to Canada was cancelled - the entire plane was put up in this hotel for the evening. (that should have been our first indication since it had room for 200+ people on short notice). We were able to utilize the buffet while we were there for the evening. The main buffet is downstairs in the main building across the street. It looks like a hospital cafeteria and other than the people from the cancelled flight, the majority were locals at the hotel. When we got back to our room after the kids had a little to eat, we opened the door and our handle fell off. One of the other families on our plane got their room, opened the door, and it was already occupied with people. No bottled water in the room. We had to be up at 3am to get back to the airport - 1pm our phone rang and the front desk was asking if we wanted to move rooms. When we were leaving to catch our bus at 3am, we noticed a lot of rooms had their doors open (3am). Needless to say, had I booked this resort for my full 7 day vacation, I would have cried.
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Mar 30, 2025También lo sirven los auto domésticos que están el la habitación! En recepción, la señorita Hilda muy bien la atención!
Si están muy cómodas :) solo que observe que en los 3 días que estuve no las cambiaron y en lo personal es algo muy higiénico pues todo el dia sudamos y es lo único que siento que si les falla. Pero exelente servicio al resto de lo servicios de habitación.
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Mar 29, 2025Good.
They offer many services I recommend Deputy Cristofer. Very friendly They added $2400 for "room use" at check-out. Nowhere in the contract was this mentioned before A waitress was VERY racist to me. Only detail Swimming pools with hot water The buffet is very repetitive, there is little variety of food I ate expired broccoli, salt potatoes that made me want to vomit, gave me diarrhea, but it's "acceptable."
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Mar 28, 2025Wonderful Staff - Resort Fee is a huge negative
We have been staying at El CID Granada for many years. We enjoy seeing the same staff each time. Lidia and Daniel at the front desk. Letitia, Victor, Angelica, Jose at El Patio breakfast buffet. Reuben at La Pergola dinner buffet. These are the people who provide excellent service every time. Our only negative is the new Resort Fee. We don’t see any new benefits, actually some decrease in the overall value. This is just a cash grab. Unfortunately we gave smaller tips to the staff to counteract the price increase in order to stay within our budget
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Mar 28, 2025
Overall it was a great stay, lots of walking and things to see and do. Food was great.
Bryan was a great bell boy. Brought our bags to and from our room. The beds were comfy the pillow were hard and not the best. We wish there was free water and coffee in our rooms but overall it was a great stay. Staff was very friendly and helpful. Food was great and always lots to choose from.
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