Hotel Promotions

Resort Details

OnSite Dining
  • Bars
    Barracuda, Beach bar with magnificent views.

    Desires, Sports bar:
    - Sports bar during the day with multiple TV screens to enjoy sports events
    - Adults-only dance club with music lounge and late-night DJ 

    Rendezvous, Located in the main lobby area, enjoy our cocktail menu while taking in the view.

    Sugar Reef, Located at “La Plaza” gourmet court area, perfect for enjoying your favorite tropical cocktail with views of Isla Mujeres.

    Veranda, Lounge bar located at the specialty restaurants terraces

    Bar 360°, Adults-Only Rooftop bar located on the 16th floor with stunning views of the Cancun area, including Isla Mujeres, Hotel Zone and more.

    Breakfast is available for Preferred Club guests with a set menu.
  • Bluewater Grill

    Dinner: A la carte international fusion specializing in Mediterranean cuisine with breathtaking Cancun skyline views. All guests during dinner. Family friendly. 

    Approximate seating capacity: 80

    Adults-Only for Dinner

    o Preferred Club Adults-Only for Lunch


  • Coco Cafe

    Premium coffee, pastries, and a variety of ice cream options in a relaxed atmosphere with ocean views.

    Late night bites include fruits, yogurt, sandwiches, and more.

  • Himitsu
    A la carte restaurant specializing in Pan-Asian cuisine with four Teppanyaki tables (Teppanyaki tables under reservation with Concierge). 

    Three available concepts: Sushi bar, Teppanyaki table and à la carte menu.
  • La Plaza
    International themed gourmet court within six different stations including: 
    - Wellness food with gluten free and vegetarian options. 
    - Pan Asian with a sushi bar and wok kitchen. 
    - Mediterranean with a pizza oven. 
    - Grilled area for hamburgers, hot-dogs and more.
    - Mexican with the “tacos al pastor” and antojitos display.
    - Desserts with crepes, ice cream parlor and sweet desserts choices.

    Outdoor seating available. Approximate seating capacity: 80
  • Mi Lucrecia
    Authentic a la carte Mexican cuisine.
    Approximate seating capacity: 98
  • Portofino
    A la carte traditional Italian specialties and a pizza oven in a contemporary setting.
    Approximate seating capacity: 130
  • The Chef’s Table
    • Located inside the main kitchen, it is the most exquisite gourmet experience. Perfect to enjoy an amazing interactive
    dinner and getting a peek behind the scenes
    • Reservation required with concierge or sommelier
    • Approximate seating capacity: 12

    *Additional costs apply. Reservations required with concierge or sommelier
  • The Wine Cellar
    • Located in between the Portofino and Lucrecia restaurants, the wine cellar offers a private dining experience with an
    extensive wine list and sommelier*
    • Approximate seating capacity: 10
    *Additional costs apply. Reservations required with concierge or sommelier
  • Vista Prime restaurant
    Vista Prime
    - Vista Prime restaurant will be designated for Preferred Club guests only.
    Vista Prime is an asado-style restaurant based on the grilling and barbecue methods used throughout South America. The shift in availability reflects the elevated restaurant experience, including the premier rooftop location boating panoramic views of Cancun, a chef and sommelier guided culinary experience offering the option of dry aged meat with an open kitchen concept, and an expansive mixology menu and top selection of wines.
  • World Cafe

    International buffet serving local and international specialty items and classics. Offers an exclusive children's buffet area as well as a private room for children to dine and play. 

    Approximate seating capacity: 188

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 3336 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    10/10

    The food was amazing, the hotel was really nice, and the service was top notch. The entire staff was incredibly friendly and Dania was absolutely the best. I feel like we made a friend and it was sad to leave her. We’ll definitely be back again.

    May 15, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great first resort experience traveling with a toddler

    Great experience overall. We went there with a 20 month toddler and it was a great experience of relaxing/chilling while taking care of her. Being with little ones you end up being on the same schedule every day but it allowed to make great connections with the staff, who were fantastic making sure we were all well taken care of, specially my little one. Special shout out to the staff at Coco Cafe (thanks for the milk and bananas), the hosts at World cafe for the patience with a crying starving toddler ahead of lunch, the person in charge of the taco stand at La Plaza, and Brian, who made sure we had anything we needed while we were at the pool.

    May 15, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Stunning Views and Relaxing

    we booked our wedding here. I would recommend getting a preferred room if that is an option to you. our favorite restaurant was the Vista prime is amazing. the resort isn’t super huge and not to party Central but if you’re looking for a more relaxed vibe and able to create your own party, it’s perfect.

    May 14, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Exelent

    Overall, the service throughout the hotel was excellent, with special, friendly treatment, always willing to meet all our expectations. The La Plaza restaurant was one of our favorite places, especially Enrique and Chef Gabriela, who made us feel like family. Thank you.

    May 13, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Amazing Food, Service and View

    Food was over the top again! Great resort for adults only with preferred club access. In short here is a good summary: Food - Overall it was excellent and over the top. This is our 4th time returning and the staff continually go out of their way to go the extra mile. Beverages - Great, good selection of mid to high end spirits etc. Rooftop Pool - I give this a 1 star because they changed the lawn chairs that are in the pool. Basically, they have new plastic chairs that sit too low in the water so you are laying in standing water for the entire day. This was not hygienic for many reasons, almost all females were complaining and was a known problem to the staff. Apparently management wouldn't do anything even after all the complaints. Easy fix is to bring the lawn chairs from the main pool back up to the rooftop pool. The view and pool itself is the reason why we come back. Jessica is awesome making sure you feel welcome every morning and always goes out of her way to assist if you need anything. Room - We had a preferred club room, view is always amazing. Service - To be honest the staff is what made our stay exceptional. A few key people really did an exceptional job and were extremely helpful and just awesome people. Pool Servers - Brian, Lexi & Kendor were the best roof top pool servers. If you want exceptional service go see them during the day. 5 stars for them! Bartenders - Sergio during the day and Jose at night. They can make anything custom and always remembered our drinks (The Papi Chulo Special). It's these little things that make the experience exceptional. Bar Managers - Orlando & Bryan were amazing. Always trying to go above and beyond to make your stay exceptional. Five stars for them as well! Bluewater Grill Restaurant - We did this for breakfast and lunch every day and the staff are truly outstanding. We never even went to the buffet the food and service was so good on the rooftop. Edgar, David & Adam all exceptional! Restaurant Managers - Ruben, Rodrigo & David. Literally went above and beyond, check out the photos and videos of some off menu items they surprised us with. If you're an adult and want an adults only experience with a bespoke level of service I would highly recommend this resort but you need to book preferred club access or you'll be with kids and families in the main areas. -Papi Chulo

    May 12, 2025

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.