Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8793 reviews
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Mar 26, 2025Just OK
This hotel is just OK. The food is a bit stale and the whole place truthfully needs a good pressure washing/scrub down. I think the people try very hard and there are some sweet staff members, however I am not sure if we will be visiting this particular location again without a serious upgrade/deep clean of facilities.
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Mar 24, 2025Great place to relax and enjoy
Beautiful hotel, great service, but some of the staff members were pretty racist towards my couple and me as soon as we started to speak Spanish. Ricardo, one of the folks that were at the preferred club was amazing with us, had everything handled and always helped us. A lot of the people at the Italian restaurant (mostly front desk staff) were absolutely rude and seemed to prefer foreigners rather than locals.
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Mar 23, 2025
Clean, amazing staff, great food.
I was so impressed by this resort. I of course read reviews before booking and the negative reviews made me nervous. However, I was overly surprised by this resort. The staff are all incredible, so helpful, and polite. The food was all great. We enjoyed every meal we had. The entire resort was very clean. I don’t have one negative thing to say about the resort. An incredible vacation with my 15 and 10 year olds.
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Mar 23, 2025
Best week ever
The beds are super cozy and plenty of different styles of pillows. Turn down service every single night was really a nice treat, along with maid service daily. Food was pretty good for an all inclusive and there were plenty of places to eat. Staff were all absolutely amazing and treated their guests like royalty.
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Mar 22, 2025
Overall 3 star ✨️
Food options and Activities were not as expected. Overall good experience and very confidently located near airport. No basketball hoops in pool. Foods were repeating same daily. Property is very small ryan it shows online pictures. Price is not justifying.
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