Hotel Overview
Dreams Tulum Resort & Spa offers Apple Vacationers Exclusive Perks! Enjoy perks like FREE extras, upgrades, and discounts you’ll only receive by booking with Apple Vacations. Please note, not all reservations qualify, so please read all conditions to see if you are eligible.
Dreams Tulum Resort & Spa sits on two miles of powdery white sand and boasts activities for the whole family! The Caribbean Sea is perfect for watersports of every kind.
Dreams Spa offers a full range of natural curative massage therapies and facial treatments; each designed to soothe your body, mind, and spirit. And to really help you unwind, the
Explorer's Club keeps kids happy and busy with their own kind of supervised fun.
Guests are able to enjoy up to one round of complimentary greens fees at the Riviera Maya Golf Club, a Robert Trent Jones II designed golf course per person, per day as part of their Unlimited-Luxury experience (subject to availability/restrictions apply).
Guests will have access to the complimentary on-course food and beverage service provided at The Riviera Maya Golf Club.
Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, holds the Distintivo S Award for environmentally-friendly tourism, is recognized as a TripAdvisor GreenLeaders Gold Level
property, and is recognized by MARTI for carrying out a successful environmental management system.
Location
TulumProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10815 reviews
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Dec 30, 2024Beautiful location and nice rooms
Rooms were large with comfortable king bed. Aqua class was fun. Beach was beautiful. Staff were pleasant. Snorkeling near rocks was great with lots of fish to see. Pool was clean and had lots of chairs. Excursion to Tulum ruins, caves and sea turtles was worth it.
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Dec 26, 2024Honest review from our stay in Dreams from Dec 14-21 2024
Rooms: 5/10 We booked the deluxe ocean view room, view was beautiful. Accommodations were dated and in need of a complete makeover. Several issues arose upon arrival. First, the hallway mirror was not securely mounted to the wall and almost fell off. For safety, we had to remove it and store it in the closet since we were traveling with a young child. The steamer didn’t work, and the AC was leaking, soaking the hallway floor to the point where we had to use two towels to contain the water. Additionally, the outlet cover fell off, showing just how old the fixtures were. We had to call the front desk multiple times to resolve these issues. On a positive note, the room and bathroom were clean. Staff: 7/10 When we first arrived, we were hungry and headed straight to the buffet. We requested a high chair for our little one, but the server immediately said there weren’t any available. We had to ask another staff member, and it took quite some time to get one. At checkout, we had to carry all our luggage to the lobby ourselves because the bellboy was late, and we needed to catch our airport transfer. Our room was far from the lobby, which made this quite inconvenient. UVC staff at the lobby- 3/10trying to sell time share. Insisted in booking presentation to the point that it was annoying. Avoid that place. Just enjoy the beach. On the plus side, the bartenders, waitstaff, and housekeeping were friendly and attentive. Food/Restaurants: 6/10 The buffet had fewer selections compared to other all-inclusive resorts we’ve stayed at, but the food was good (7/10). Restaurants like El Patio, Sea Side Grill, and Portofino were enjoyable (8/10). However, Himitsu was disappointing (1/10) to the point that we had to eat at the buffet afterward. Unfortunately, we didn’t get to try Gohan or the teppanyaki options. Beach: 7/10 The first few days, the beach was covered in seaweed, and the water was rough. However, the staff constantly cleaned the beach, and during the last three days, the water was crystal clear and calm—it was incredible. We particularly liked the section of the beach on the right side, where there were no corals, but it had fewer beach chairs and limited shade. As a result, we often had to walk from our centrally located beach chairs to this area. Beach chairs were a challenge to secure since they got occupied quickly. You’ll need to reserve them early, or you won’t find any available. Amenities: 7/10 The resort had two large pools, but the kids’ pool was located far from the main area. The on-site shops, pharmacy, gym, and café were convenient, but the chapel was closed throughout our stay. One night, the common area where the shops are located flooded, and staff had to suction water from the sewer to manage it. Entertainment: 6/10 The entertainment here was underwhelming compared to other resorts we’ve visited. Overall: 6/10 We wouldn’t return to this resort, nor would we recommend it. Despite some positives, our experience fell short of expectations, especially given that this trip cost more than our previous vacation at Riu Cancun, which we enjoyed far more.
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Dec 25, 2024
Nice resort for a family trip
Nice spacious and clean rooms, beautiful beach, not too crowded, very nice staff. The entertainment staff Erick, Alex, Ronaldo and others were all super friendly, kind and fun (5 star for the entertainment staff). The food serving staff and bar tenders were very helpful and attentive. Erick, Pablo, Danial, Gilberto were professional, very pleasant, and fun. The white sandy beach was wonderful. The pools were descent size. I am giving a 4 star as the food was not the greatest. The adults in our group all encountered gastrointestinal issues during our stay. With the exception of Bordeaux and Teppanyaki restaurants, the food taste and quality was not that great. Overall, we had a very good time with our extended family at this resort.
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Dec 25, 2024Christmas Vacation 2024
I loved the aqua fit with Erik, Alex And Ronaldo. These guys were amazing entertainers at night time too. The music band was great. Coco bar was good for coffee. Most of the staff were friendly. The housekeeping did a great job. We had a lot of fun with the kids and grandkids.
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Dec 25, 2024
LOVE ERICK, RONALDO, ALEX,AND PAULO
I cannot say enough amazing things about Dreams Tulum. The entertainment team are the BEST Erick, Alex, Paola, Ronaldo, are the absolute best people i’ve met in years! They know how to party and are so sweet! I would recommend them to anyone. It’s a beautiful resort, with the best staff i’ve met in years of vacations. They bring the party and know how to be so personable.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.