Resort Details
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
11240 reviews
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May 01, 2025Muy buena opción
Hotel ideal para familias, ideal para descansar, seguro y con múltiples actividades para no salir del hotel, la playa muy limpia y tienen un área destinada para nada en el mar, lo que lo hace muy seguro, las albercas muy limpias y el personal siempre muy atento.
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May 01, 2025
Stunning hotel!
This hotel was impeccable. Stunning really. I was surprised given that it’s an older hotel it’s kept up very well. The food and drink and staff make this hotel what it is. Shout out to Saturnino - our favourite bartender. Our nickname for him “mini planet”. We will definitely be back.
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May 01, 2025
Amazing trip
A lot of fun, had a great time! We played a guessing games and the entertainment was 10/10! We danced in the pool and the food was amazing. My favourite place to eat is the walk up grill! My family at least had several burgers each haha. Also everyone was very helpful if you needed directions!
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May 01, 2025Super relaxing
The burgers by the pool were super good had plenty of those. Lots to do during the night time, the silent dj was very exciting. All the people that worked here were super friendly and super helpful. At the beach I also won a turtle in a quiz game which was exciting.
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Apr 30, 2025
We've already booked to go back!
The teams at Dreams Tulum are amazing and certainly the reason we are return guests. Our review is based on our stay in a Hacienda suite (Preferred) so we do enjoy the extras for our vacation. Reservations: BIG BIG BIG shoutout to Irlanda in Reservations. We had to change a couple of times due to American upsets to our little business and Irlanda was AMAZING at helping us still get the room type we wanted and the dates Air Canada could change our flights to. We couldn’t be MORE happy with her amazing service and I know that not often does reservations get kudos but we are giving her BIG kudos for making our trip happen! We love booking with the resort directly to get savings and she is amazing. We have already booked our January escape through her! Thanks Irlanda! Check-In and Preferred Lounge Services: Alejandra, Manuel and Arturo at the Preferred lounge…. You’re tops. From getting us checked in quickly to helping with changing money or other questions, you make our trip so GREAT. Always smiles and kind greetings to start or end our day and EXCELLENT customer service. Honestly, you should be teaching the other Dreams and Secrets YOUR customer service secrets! Housekeeping: Thank you VERY much for how clean our suite was and everything taken care of so good during our stay. Housekeeping is not an easy job and we appreciate your efforts to help us have a great stay. Thank you. Preferred beach: Salvador is the king of the beach in our estimation! He takes care of everything for us down there so all we have to do is just snorkel, swim, relax and have fun. He’s a BIG part of the reason we return. Thank you. You are GREAT at anticipating customer needs and wants and then making them a reality! A little shout out as well to Angela on the beach. She is such a great server and we enjoy her taking care of us during the day. Edgar, Elicio and Edwin @ Portofino and Seaside Grill: THANK YOU for the Pineapple Mimosas to start our day and the great breakfast service at Portofino. You are the perfect people to start our day with and the morning that the restaurant was closed, we actually missed your greetings and service. Omar – Wine god….LOL: Omar, we come on vacation to be the customers instead of serving them like we do back home and you make sure that even our wine likes are catered to. We have the BEST time trying new ones with your expert direction and of course, the guys were happy to do the Tequila tasting workshop and then were only too glad to purchase some good tequila to bring back. You took care of us beyond our imagination on a holiday and we truly cannot wait to be back to see you, enjoy some wine, good food and to catch up with you. Nayely – Goddess of the wines: We had such a good time meeting you and enjoyed the wine as well as your amazing service. We VERY MUCH look forward to seeing you in January when we return! Thank you for helping make our trip memorable. Aurelo at the Teppanyaki Grill – What a FUN night we had and although you do the routine over and over again, it could become boring for you. Instead, you made sure everyone was engaged, having a good time and the food was truly delicious. Thank you for a wonderful evening and the laughs you deliver. Such a great part of a vacation. Chef Francisco: WOW WOW WOW – from the sushi bridge to the amazing meal, we are so grateful for your EXCELLENT culinary skills. We enjoyed it all and are truly humbled that we were the recipients of such good cooking! We can’t WAIT to be back. Carlos, Alfredo and Eric: Your service in La Cava was amazing and top notch. We also watched you in action in the other restaurant and it didn’t matter who was there, from families to couples; you made sure everyone’s dining experience was fantastic. Well done!
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