Hotel Overview
Dreams Riviera Cancun Resort & Spa offers Apple Vacationers Exclusive Perks! Enjoy perks like FREE extras, upgrades, and discounts you’ll only receive by booking with Apple Vacations. Please note, not all reservations qualify, so please read all conditions to see if you are eligible.
This enchanting wonderland welcomes families, couples, singles, and friends to enjoy all the pleasures and privileges of Unlimited-Luxury.
When the sun goes down, Dreams Riviera Cancun heats up. Enjoy moonlit theme parties and dancing, spectacular live music and shows, Desires nightclub plus other great evening bars, movies on the beach, stargazing, and other festive happenings every evening.
Your Unlimited-Luxury® experience means unlimited gourmet dining and premium brand beverages. Nine internationally specialized restaurants serve luscious fare in stunning outdoor and indoor settings. No reservations, wristbands, or coupons are required. As part of the privileges of Unlimited-Luxury®, guests have the option to Sip, Savor & See. Enjoy complimentary dinner and drinks and live evening entertainment at nearby participating resorts from 6 p.m. to 1 a.m. (transportation costs are not included).
Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, holds the Distintivo "S" for best practices in eco-friendly tourism projects, and participates in Amigos de Sian Ka’an.
Location
Puerto MorelosProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12807 reviews
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Nov 29, 2024Unforgettable memories at such a beautiful resort
What an amazing stay!! I was there to celebrate my brother’s wedding and couldn’t asked for a better memorable time. Manuel the bell boy always went above and beyond he ensured our bags were delivered to the room and that we got our room soon after we checked in, he was so friendly!! Sergio at the pool bar was so kind and always made sure that we had a drink, we loved Kevin at the French restaurant, and Romeo the pool drink waiter was so sweet!!
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Nov 29, 2024
Dreams made our honeymoon
We arrived here for our second part of our honeymoon 10 nights stay,our check-in was slick and good, we upgraded to the perfered club with plunge pool and jacuzzi,what can we say staff were Brilliant and friendly and helpful, they really made us feel welcome,the room was spotless and cleaned each day with mini bar restocked, the restaurants were fabulous the food in the Italian & Asian out of this world,entertainment was brilliant, the bars were lovely especially the perfered club nice to chill out, the hotel was maintained to the highest,cafe 24/7 was fabulous, the spa definitely recommend it treat yourself to one, the swim up bar with cocktails were delicious,we're planning next November all ready for a return for 2 weeks, we had amazing time at Dreams, we were upset leaving yesterday, thanks to all the management and staff for the best honeymoon,the teriyaki cooking definitely book a spot it was fantastic, bring loads of suncream can be pricey in the shop
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Nov 28, 2024Nice holiday but could have been so much better with a few tweaks.
My husband and I visited for 14 days to celebrate our 40th wedding anniversary, we splashed out on good plane seats as it’s an 11 hour flight from the UK and upgraded to the premier package, booking an ocean view room. The approach to the hotel is really disappointing, it’s via a terrible service road with massive potholes and the views of the least prepossessing areas of adjacent hotels, very off-putting. The atrium of the hotel is very impressive and we were soon swifted off to our exclusive, premier lounge. This entitles us to free room service (not tested), breakfast in the exclusive seafront restaurant, an exclusive part of the pool ( never found that) and an exclusive beach area and bar, probably other stuff too. Almost the first thing that happened was that the staff tried to upsell us a better room, a suite with dining area and other goodies at a mere $200 a night, but not available for about three days. The subtext we got from this was “ there’s nothing special about the room you chose” and let’s try and milk you for money after a long day and flight”. I now know that few people go to the hotel for more than week, if it’s the equivalent distance as Mallorca for us from most of the USA so it’s a convenient place to pop to so the menu and entertainment is geared up for these clients. I also know the hotel had low occupancy so a complementary upgrade would not have killed them and would have resulted in much happier clients who were there for a long time. Our room was nice, some places a bit tired and showing its age but functional, not the luxury we had expected. There were hardly any hangers and no chest of drawers which was annoying. The basin taps leaked so I ambushed the man who was refitting them across the floor and he did ours early on which was much better. The bed was lovely and comfortable and I loved the pillows. I even asked if I could buy some to take home and was told to just steal them “ guests always take things”. That is stealing and we don’t do theft. I actually think he could not be bothered to find out and he looked at me like I was a half wit so I gave up. I did not feel very “ premier” at that point. The hotel is beautifully kept, they’re constantly washing, sweeping and manicuring the grounds and it all looks lovely. The pools are nice but the swim-up bar reminded me of a seal colony with hordes of loud people drinking so we only did that once. there are two outdoor jacuzzis and that’s where the most comfortable sun beds are. There are big cabanas but they are barely used and no one offered us one so they remain empty. There’s no need to get up early and claim a sun bed, if you do they take the towels away and anyway it was not full. The beach is long, with clean, soft sand like caster sugar and we loved to walk along the beach and see the birds diving for fish, the water is clean, there’s sea grass on the beach but that’s not a problem. Food: the French restaurant is pretentious and no Frenchman would recognise the food or the bizarre service, silverware handed to you with tongs? That’s weird. It was almost empty both times we went, it needs to be more rustic and it would be full. The Italian, Mexican, seafood restaurant and steak place were all good but the shining star is the Pan Asian. A We went six times and the food was all really good. Book early for the show cooking a s it’s excellent and fun. We only went to the main restaurant twice and for lunch. The first time there was truthfully little we wanted to eat and no one offered us a drink. The second time was better but I’m glad we were able to have breakfast overlooking the beach every day, I did get a bit bored with the menu though but Santos made all the difference. He’d get us cappuccinos and endless green juice - which looks a bit like sileage but tastes surprisingly good. The bar staff in the atrium bar are a study in organisation and charm. They were great and the atmosphere in the whole bar area was buzzing in the evenings which we liked. Thee aren’t many Brits there so we ambushed some Americans and charming Mexican Americans and had some fun evenings. We used the premier beach are a couple of times, again the staff are lovely however the most comfortable sun beds are down the ordinary end. It’s a great place to watch brides, it’s a wedding machine churning out several a day with weddings in the strangest places, everyone looked to be having fun. For us the premier package was worth it for breakfast. On our next to last day I asked in our posh lounge if we could have a two hour extension to the checkout from 1pm to 3pm. After all our premier room was rarely made up before 3pm every day. There was a lot of h’mmming and ha-ing and then a demand for $100 which I thought was outrageous so asked about an amenity room instead, a request that fell on deaf ears. When I offered him $50 dollars he told me the price was the price and then realised we’d been there 14 nights and said we could stay until 2 and then, reluctantly, until 2.30. On checkout day my husband was unwell so was sleeping in our room and at 1pm the maid tried to get him out and when he came to speak to me about it we were locked out of our room. Guest services sorted it but it showed sloppy organisational and an apology would have been nice. I went to breakfast alone one morning as husband was unwell. I was invisible to our waiter (not Santos) who could not be bothered to top up my juice and who sighed when I asked for a cappuccino. Who do Dreams think chose and booked the holiday and was the driving force behind it? On balance we had a lovely holiday but it could have been so much better with a few tweaks.
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Nov 26, 2024Wedding Turned Tragic.
We had over 80 guest stay at this resort for our wedding. While everything went fine. Our last our bags were packed and waiting for the bellhop inside our room. We walked into 2 staff members leaving our room after we got breakfast. Nobody was supposed to be in our room till after checkout. About 15 minutes later we realized none of our jewelry was in our bags. $12k worth of our jewelry had been stolen. (Diamond tennis bracelet. Tennis necklace. Diamond hoop earrings. Vintage Chanel earrings. 2 gold college graduation rings. Prada sandals.) Reports were made at the hotel. I’ve been in contact with management for the last month. (Hector) He assured me the issue had been taken care of within the staff and it wouldn’t happen again. He turned our claim over to their insurance. Here we are a month later and he emails me saying they have no suspects and can’t claim responsibility. After he said they took care of the problem (firing the employee responsible) they have offered us a 5 night free stay at their resort to try and compensate us which doesn’t even come close to the monetary valve of what was taken from us. As if we even wanted to stay at that resort again. They wouldn’t offer that much if they were certain they were innocent. They got caught and are trying not to accept responsibility but keep us quiet with a free vacation. Even went as far as asking me not to leave reviews and to tell our friends that stayed there to not post reviews as well. Poor management. Poor employees.
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Nov 25, 2024
Great Place
We’ve been here a week in Dreams Riviera Cancun - and we have only great things to say! Really good food, excellent drink service at the beach and the pool, and a beautiful room as well! Top marks to the guys at the pool that encourage us to take part in activities - I usually don’t do them but they were encouraging and it’s been a blast 😁 Jose and Julio especially are great - and I promised to practice my spanish after Julio’s spanish lessons!
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.