Hotel Overview
Dreams Riviera Cancun Resort & Spa offers Apple Vacationers Exclusive Perks! Enjoy perks like FREE extras, upgrades, and discounts you’ll only receive by booking with Apple Vacations. Please note, not all reservations qualify, so please read all conditions to see if you are eligible.
This enchanting wonderland welcomes families, couples, singles, and friends to enjoy all the pleasures and privileges of Unlimited-Luxury.
When the sun goes down, Dreams Riviera Cancun heats up. Enjoy moonlit theme parties and dancing, spectacular live music and shows, Desires nightclub plus other great evening bars, movies on the beach, stargazing, and other festive happenings every evening.
Your Unlimited-Luxury® experience means unlimited gourmet dining and premium brand beverages. Nine internationally specialized restaurants serve luscious fare in stunning outdoor and indoor settings. No reservations, wristbands, or coupons are required. As part of the privileges of Unlimited-Luxury®, guests have the option to Sip, Savor & See. Enjoy complimentary dinner and drinks and live evening entertainment at nearby participating resorts from 6 p.m. to 1 a.m. (transportation costs are not included).
Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, holds the Distintivo "S" for best practices in eco-friendly tourism projects, and participates in Amigos de Sian Ka’an.
Location
Puerto MorelosProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12778 reviews
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Nov 20, 2024Terrible Experience
I regret booking a 10-day stay at Dreams Riviera Cancun. Our experience was far from the "luxury" and "hospitality" we were promised. Food: The dining options were incredibly disappointing. Most meals were bland, repetitive, and lacked freshness. The buffet felt like leftovers were being recycled daily, and even the specialty restaurants failed to deliver quality dishes. Staff: The service was shockingly inconsistent. Some staff members seemed indifferent or annoyed when approached for assistance. Requests were often ignored or took an unreasonable amount of time to fulfill, making us feel like an inconvenience rather than valued guests. Drinks: The drinks were watered down and lacked any flavor. Cocktails tasted artificial, and the "premium" alcohol they advertised seemed nonexistent. Even basic requests like cold water took forever to arrive. Overall, Dreams Riviera Cancun fell flat in every category. For the price we paid, we expected far better. I would not recommend this resort and will not be returning. Save your money and look elsewhere for a relaxing vacation.
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Nov 19, 2024Dream wedding @ Dreams
We stayed for 10 days and hosted our wedding at Dreams Rivera Cancun and I would 100% recommend! The staff, amenities & resort are spectacular! All of our guests were raving about how impressed they were with their visit and experience! We are so happy we decided to have our destination wedding here!
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Nov 18, 2024First Time Visit
I loved the comfort of the beds and the size of the shower. The service was outstanding but the food could have included more seafood such as crab, oysters, and fried shrimp and fish. Also, being in Mexico there didn’t seem to be good Mexican plates like red or green enchiladas. Some flautas and tacos with good tortilla chips and salsas seemed to be non available. This is my first time here so maybe I didn’t see it somewhere on the property. Overall I was very pleased with my visit and look forward to going again in the near future.
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Nov 18, 2024
Top notch highly recommended!
We had a fantastic stay at this resort. The service was excellent all around. Ernesto the bird whistler is top notch at the beach preferred club area. He whistles like a bird to let you know he is there to serve you. Sofia is also excellent. The entire staff were superb. Enrique at the rendezvous bar was excellent. I cant remember everyone's name but hands down to all of them. They work so hard to keep guests happy. The food was good everywhere we ate. We never had one bad meal. I loved the honeycomb with honey dripping out fresh at the buffet for breakfast. The Teppanyaki table was probably the best meal we had. Except the only the thing I would change is the big flame they make while cooking. The fire should be toned down a bit. Seaside Grill had excellent steaks. I had the ribeye and been from Alberta I am very picky with steaks. The rooms were very clean. We had preferred club rooms 1250, 1249, 1248, 1251 and 1550. Julietta cleaned our rooms daily and she did a 5 star job. Also if you leave a note in your fridge with drinks that you want with some cash Johan will keep you well stocked daily. The beds were pretty firm if you like firm beds. The preferred club is very nice to have access to. Its a quiet place to relax have some food and premium cocktails. See you in 5 minutes. We rented a day bed in the preferred club area and it was so nice to just relax and lay around. Sofia did a fantastic job serving us all day. The beach was nice and my favorite place to hang out. It was quite, the ocean was very warm and the service from Ernesto was top notch. It was very windy so there was some seaweed but the staff cleaned it up when mother nature permitted. I don't mind the seaweed on the beach. Its really no big deal. The pools were very clean and the the activities were plentiful. They have excellent grilled food most days that rival my campfire cooking. Very good! I am not sure why people give this resort bad reviews? We have travelled to many resorts and this is one of our favorites. We have stayed here 3 times now and we'll be back again. Thank you for the exceptional stay. Highly recommended.
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Nov 18, 2024
The hotel restaurant “El Patio”
Ayer por la noche visitamos el restaurante El Patio del Hotel y lo recomiendo muchísimo. Pedro, Jacinto, Alfredo y Sergio fueron las personas que nos atendieron y nos dejaron con ganas de volver ! They were really fun, helpful and one of our waiters was an excellent singer. Overall, my favourite restaurant in this hotel 😀Thank you for accommodating a group of 17 people. Compliments to the chef and his amazing staff!
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.