Resort Details
- Bars- The Sand Bar, Beach bar.- Sea Legs, Swim-up bar.- The Grotto, Pool bar- Mermaid, Main pool bar.- Currents, Lazy River bar.- Zen, Spa juice bar.- Spin, Sports bar and discotheque.- Interlude, Lobby bar.- The Limelight, Theater bar.- Preferred Club Bar, Exclusive for Preferred Club guests.- Hideaway, Preferred Club beach bar.- The Zone, Teens ages 13 to 17 years.- Crazy Straws, Kids ages 3 to 12 years.
- DolceThis quaint cafe offers premium coffee, pastries and a large variety of ice cream options, served in a casual and relaxed atmosphere.
- Fusion Nikkei CuisineModern, elegant and stylish Oriental restaurant offering Japanese cuisine influenced by Peruvian ingredients served a la carte. Hibachi tables for show cooking.
(Fusion is temporarily unavailable )
- Gaucho GrillContemporary Rodizio with unlimited Brazilian appetizers, salads and meats carved table-side
- L'EtoileAdults-only restaurant (13 years or older)
Fine French cuisine and signature chef creations.
- MarisFresh Seafood, ceviche, seafood cocktails, catch of the day and more. Breakfast is available for preferred Club guests only.
- MezesGourmet Mediterranean fare in a Moroccan inspired ambiance.
- That's a WrapBright and green eatery with cool indoor seating and a terrace for outdoor dining. Offering a variety of healthy ingredients to create a fresh salad or wrap to your liking as well as a variety of paninis and sandwiches.
- TidesSnacks, hamburgers and hot dogs served poolside with indoor and outdoor seating.
- Tres ColoresSavor Mexican a la carte fare in a traditional, elegant Mexican ambiance.
- World CafeA vast buffet specializing in local and international cuisine, with several themed stations.
- 24-hour front desk†
- All-inclusive meal plan
- Babysitting†
- Beverage/cocktail†
- Business center†
- Car Rental Services†
- Children welcome†
- Coffee shop†
- Complimentary wireless internet†
- Connecting rooms†
- 24-hour front desk†
- All-inclusive meal plan
- Babysitting†
- Beverage/cocktail†
- Business center†
- Car Rental Services†
- Children welcome†
- Coffee shop†
- Complimentary wireless internet†
- Connecting rooms†
- COVID test onsite
- Currency exchange†
- Elevators†
- Exercise gym†
- Hair dryer†
- Ironing board†
- Kitchenette†
- Laundry/Valet service†
- Medical Facilities Service†
- Meeting rooms†
- Restaurant†
- Room service†
- Safe deposit box†
- Spa†
- Whirlpool†
- Guests for Dreams of Love and Dreams Ultimate to 20.
† Fees may apply
- Archery
- Beach
- Children's pool
- Children's program †• Explorer’s Club for Kids• Core Zone Teens Club
- Fitness center on-site †
- GeneralHorse Shoes, Putting Green, Iceberg Float, Water Trampoline, Bubble Soccer, Basketball, Pickleball court.
- Golf †
- Kayaking
- Snorkeling
- Spa †For those guests seeking a sanctuary for the senses, the Dreams Spa by Pevonia® will offer a sublime atmosphere inspired by Mayan culture. Enjoy a refreshing, invigorating and peaceful experience, complete with private showers, whirlpool baths, treatment rooms, a relaxation lounge, and a Watsu pool for underwater massage.
- Volleyball
- Water activities †
- Whirlpool
- Tennis court †Tennis courts (available for adults 18+ at neighboring Secrets Playa Mujeres)
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8269 reviews
-
Feb 21, 2025Caution! Food is subpar and wait times are a disaster. Resort facilities are top notch.
Word of caution: Listen to the other reviews about food quality and poor service wait times (sort by one and two stars and look at the stock responses from the hotel…more below). Pros: + Resort facilities are fantastic (pools, beach, and waterpark) and the staff is courteous. + Dolce is a must visit for coffee, ice cream, and/or pastries. + Fusion is probably the best specialty restaurant out of the group. Cons: - Avoid Maris at all costs (took us two hours to get our food even after placing our orders immediately upon seating). Food was inedible (crab cake, scallop risotto, chicken fingers, French fries, etc) - Management response times. I filed a complaint during our stay and have yet to receive an actual response from management…it’s been 3 days and I’m still waiting. Also, I would recommend looking over poor reviews of food and service wait times…very consistent complaint. Moreover, look at the stock hotel responses to each review…management doesn’t care and they haven’t taken any action to address the repeat issues. “We are very sorry to learn that your recent visit didn’t go as expected. Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service and prevent a recurrence of such an event...”
-
Feb 20, 2025Large destination Valentine’s wedding review
From start to finish, we were treated like royalty as the bride and groom and all our guests felt the same. We were assigned Michelle as our concierge the first day and had Alberto the rest of the time and both were fantastic. Alberto specifically helped with everything from amazing dinner reservations, to revering chairs and Bali beds, helping secure formula for our infant, and everything in between. And he did it all with a smile and quickly! People like Alberto make it an easy decision for us when we think about visiting again in the future!! Paloma was our wedding coordinator who made sure all of our dreams came true and helped us navigate the many options for all the events we held for loved ones. Additionally, we hit the spa for a couples treatment one day and Liz and Lucy were so attentive and made us feel relaxed and calmed. Highly recommend requesting either of them for your next treatment!! Everyone made our wedding week such a memorable experience, and our friends and family have already been raving to us about the service the experienced all around!
-
Feb 19, 2025Good but not really what I expected
While we liked the resort's ambiance and enjoyed the pools and bars and most of the restaurants, our experience for the hotel room was not the best. Upon settling into our room, I discovered an opened can of Coca-Cola hidden under my pillow on the bed. This was a highly unsettling and disappointing find, especially considering the high standards typically associated with a Hyatt resort. And again, 2 days after that I found 2 more coca cola cans at random places in our room. Also they didn't change the sheet when they came to clean the room. I know that since I saw the small spot I saw on sheets earlier that day.
-
Feb 19, 2025
Great place and awesome staff - Terrible food
The hotel is beautiful and in a great place. It's safe and secluded. Pros: The staff - Shout out to Jazmin and Alejandro at Secretes - Ernesto, Juan, and Roger at Dreams for always being so friendly and wanting to help make our stay great. The rest of the staff was great too facilitating games and what not. Nice facilities - pools and restaurants Great excursion options...but it's not included. Not all inclusive then right? Cons: THE FOOD! Garbage. I lost weight on this trip... Large volume and low quality. The pool water was 50% urine but it's a kids resort. Secrets was way cleaner and better to hang by the pool Don't fall for the Preferred Club. It's not worth the premium at all and the "top shelf" is Titos... Grey Goose? Extra charge at a massive mark up. Overall very middle of the road experience. Better food and actually premium alcohol would be good but I guess that's not the priority when it's a "family" resort. Maybe Secrets would've been better?
-
Feb 18, 2025
Do not waste your money
Sheets were very rough. Bars were VERY understaffed so the bartenders were rude and the wait was 45 minutes. Food was a 3 and that was if you can get into one, wait times could be over 2 hours. Employees didn't know where certain rooms were. Do not recommend.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
{{title}}
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.